Hertless Heating & Air Conditioning

Description of Work: A faulty relay was diagnosed and replaced. Also the unit was cleaned for continued reliability

Description of Work: Working on the boiler on one of my property.

Description of Work: They were doing some maintenance to the boiler.

Description of Work: Replaced a few parts on an old outdoor airconditioner and cleaned it up. I have used them a few times and feel that they are honest about what is wrong and do not try to do more than is necessary.

Description of Work: Provider replaced compressor unit as per contract

Description of Work: The latest experience with this company was today, 8-3-11. I called in the order on Monday and was told the service would be performed on Wednesday. As promised the service was performed on Wednesday(today). There was no charge for the clean out of the condensate line, that was plugged and causing pooling of water in the basement. We were pleased with the company's response. Originally the work was to do routine prepaid contracted seasonal maintenance, to get the HV/AC systems ready for the Winter. The tech arrived to do the work. The heavy duty long term filters were removed but not returned. He didn't carry them on the truck so he installed temporary cheap filters and said he'd be back with the good ones, soon. The system's UV light was found to be burned out and needed to be replaced. This work was not done at the time because the techs don't carry them on the truck either. We waited patiently, for a couple of weeks, for a return and then followed up with 2 phone calls and an email. A phone message was left and never returned. Next, a phone message was taken by a receptionist, who promised to get right back with an answer, but never did. An email was sent and never replied to, because the boss said he doesn't read email. We then proceeded to go through Nov-Dec-Jan without any response from the company. After complaining to Angie's list, the company finally responded. The owner of the company came to do the work himself and apologized for the confusion. The heavy duty filters were replaced at no cost to us; and the UV lights were also replaced for a cost. I told him that while we were previous customers, we were not thrilled with the company's response and the lack of follow up. I got the impression from his apology that good help is hard to come by and that he was a bit over his head at the time.

Description of Work: We used Hertless Air Conditioning & Heating Service to put in a new air conditioning system for us, which also involved a heat pump.

Description of Work: Have a maintence aggreement with them - they are suppose to come out and check on my hvac/boiler systems for maintence fall, winter, spring, summer- have have them for 2 years-renewing the agreement have seen them only 3 times ...is this normal for this kind fo service or not? don't know.. ? Seems they never do anything once here..not even clean the filter. They also installed a new hvac system in my home thru AHS- having issues with the system ever since..

Description of Work: This company was sent to me by American Home Shield. Over the course of two years they replace 2 compressors, a valve, and coils all at separate times on the same unit. Now my compressor went bad again. Each time I had to pay a freon recapture fee. I would not deal with this company again!

Description of Work: I had them service my air conditioner. I have a plan where the techs come out twice a year and clean and check my air conditioner, air handler and my Hydro Heat units.

Description of Work: I placed a call with my home warranty service regarding my hot water furnace leaking. They assigned the task to this company.

Description of Work: Central Air was not keeping the house cool.