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Geek Squad - Best Buy

Computer Repair, Appliance Repair, TV Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.118 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
6%
3
11%
2
17%
1
6%


Rating CategoryRating out of 5
quality
4.3
value
4.0
professionalism
4.3
responsiveness
4.1
punctuality
4.0
Showing 1-18 of 18 reviews

Martha C.
04/2017
5.0
computer repair
  + -1 more
I have a contract with them so there is no cost. They are very reasonable in their price. They have covered three computers and they do the technical stuff. I have it on my appliances too. I know that if I am gone out of town, and my wife is here alone, I know that there is somebody who can come out and take care of it. They've always done exactly what I have asked them to. Right now they send me emails about "you've logged into your computer", "we're acknowledging you've logged in", then they sent me another email "we've assigned it to an agent to repair", I know right where it is and they keep me informed.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary H.
05/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Harry S.
10/2015
5.0
computer sales
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,000

LJ M.
05/2015
3.0
computer repair, tv sales
  + 0 more
Donts: Late Reschedule issue..on the phone for at least 4 calls and 3 hours Month after TV purchase Not sure the calibration helped 250 for an hour of calibration? Way too expensive Need more technicians There is nothing positive to add.
Description of Work: Calibration on new TV.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$250

Ted J.
05/2015
5.0
tv repair, computer repair
  + 0 more
Went well, took an hour to re wire the TV and programed the remote. Mr. Wilson was very good, explained all that he completed and showed us the correct way to use the remote. everything worked when he left. He knew what he was doing.
Description of Work: Programmed our remote and re wired our TV with sound bar

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

John A H.
01/2015
2.0
computer repair
  + -1 more
unknown
Description of Work: Service too costly.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0


Louise A.
07/2014
5.0
computer repair
  + -1 more
They fixed what I needed to be fixed, they did a good job.
Description of Work: They fixed my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

edward P.
08/2013
5.0
computer repair
  + -1 more
We have a contract for 1 year (2nd contract with this company) so there was no additional cost. Viruses were removed and computer was back to normal. Computer was returned with desktop icons intact as we had asked. They let you know when the item is ready for pick-up. We have used the Geek Squad as needed for a number of years, first in our home and then at the store. They are very professional and knowledgeable.
Description of Work: Computer was running slow and seemed to have some viruses

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia D.
07/2013
1.0
vcr repair
  + -1 more
I called them because I bought a new VCR/ DVD unit. I wanted someone to come out and set it up for me. They said that they could not provide that service for me unless I signed a service agreement and paid more for the service. I found them unhelpful.
Description of Work: I called them ebcause I needed someone to come out and set up my VCR/DVD unit.

Rating CategoryRating out of 5
value
1.0

$150

Brenda O.
06/2013
5.0
computer repair
  + -1 more
They were wonderful. The guy was very patient. I'm just totally computer illiterate but he was wonderful setting up a new computer program for me and I haven't have any problems with it. He even sync my iPhone that time. I'll definitely be calling them again when I need it.
Description of Work: I used Geek Squad - Best Buy for computer repair service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Mary S.
04/2012
2.0
computer repair
  + -1 more
Their price was very expensive. The quality of service was good. It hasn't broken down yet. They told me it would be done at a certain time and it wasn't ready. When I finally did get to speak to them they were polite.
Description of Work: They fixed a virus on my computer.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$395

Hattie W.
11/2010
2.0
computer repair
  + -1 more
When the first hard drive went off and when they were repairing it, the first mother board went. So they called me and informed me about it. I had the extended warranty and that’s why it irritated me so much. They had my computer from the end of January 2009 until March 2010. They had my computer more than I did. It had only been about 3 weeks when the hard drive went the second time. They wanted to charge me for a new hard drive. It was a totally disgusting feeling. The screen too went bad once. I thought that it wasn’t unreasonable for me to ask for a replacement since all this happened in a short period of time. I also had the replacement service. When I took it in once, they didn’t do an official repair. So I couldn’t get an extended warranty since I didn’t have 3 repair episodes recorded. All 3 of those were within a 3 month period. The warranty has expired now and they asked me to pay $400 to extend it. It was a total run around and a total mess. I called and complained to the store as well as the corporate office. They all kept saying that they couldn’t do anything and their policy said that it had to be 4 times. I have not been back to Best Buy since it happened. There was one guy Michael who did try a lot to fix my computer. He is the one who kept me from going crazy in the store. They made me pay for my backup even though I had a warranty. They finally got the computer working after a long time. They initially told me that it wouldn’t take more than 30 days to have it fixed. They told me that they had to ship it to Connecticut since that was the only place that works on it. It would take a week to get it there, 3 weeks to work on it and a week to get it back. So they did that 3 times.
Description of Work: I used the services of The Geek Squad – Best Buy for computer repair. I had to get two mother boards and two hard drives fixed since both stopped working.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


KATHY F.
09/2006
5.0
computer repair
  + -1 more
Roberto was right on time and very courteous and knowledgeable. My computer is running better, since this service. It was very easy to schedule the service and the wait time for an appointment was reasonable.
Description of Work: Check-up of computer that was freezing up and very slow. Cleaned out programs that were not needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

ROBERT R.
08/2006
5.0
computer repair
  + -1 more
We needed a new board after something went wrong with the old one in our computer. The guy at Geek Squad solved the problem right away and was real friendly. They got our new one installed for us in no time. It wasn t expensive to have done. They made it very easy and convenient for us to get fixed up.
Description of Work: I had them install a new motherboard in my computer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Angela W.
08/2006
4.0
computer repair
  + -1 more
The service was very good and the technician did a good job on my computer. I didn t have to wait very long for it considering how busy they were. They fixed it and that was the main thing. I haven t had any problems with it since.
Description of Work: I took my Sony computer in, because it was freezing up and doing a lot of weird things, so the computer tech cleaned the hard drive for viruses and added some virus protection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

TOM S.
08/2006
3.0
appliance repair
  + -1 more
I am not too happy with the service I got from best buy, because even though they have sent someone out three different times, my ice maker is still not working. I feel that they should just replace my refrigerator and they will not do that.
Description of Work: Best Buy fixed the ice maker in my freezer because it was not making ice. The work was still covered under warranty.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

CALLIE W.
07/2006
5.0
appliance repair
  + -1 more
When I called Bust Buy to inform them that my ice make was no longer making ice they had someone out to my home to fix it within a week. The man that came out was highly trained in what he was doing and was also very nice.
Description of Work: Bust Buy repaired a broken icemaker that was under warranty because it was not making ice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NANCY B.
07/2006
5.0
computer repair
  + -1 more
When they found out that the computer was completely dead they did not charge me any extra services. Which I thought was very nice. They did a good job servicing me and were very friendly. If the company could have fixed it they quoted me about $200. The diagnostic test indicating that there was a hard drive failure, which caused it to be cheaper.
Description of Work: They ran a diagnostic test that determined that the computer was completely dead as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

    Contact information

    1560 W KOGER CTR DR, Richmond, VA 23235

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Appliance Repair,
    TV Sales,
    Computer Sales,
    VCR Repair,
    TV Repair,
    Appliance Sales and Installation,
    Camera Repair,
    Auto Radio Service

    FAQ

    Geek Squad - Best Buy is currently rated 4.1 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    1560 W KOGER CTR DR, Richmond, VA 23235

    www.geeksquad.com/repair