As a mulit-year Super Service Award Winner, Foster Plumbing & Heating is a family-owned business has been helping homeowners stay cool in the summer and warm in the winter since 1989. We have been in the industry since 1946. We pride ourselves in treating our customers and our staff fairly. For years Foster Plumbing & Heating has been servicing the Richmond area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the plumbing, heating and cooling industry and the demonstration of a genuine concern for the safety, comfort and health of our customers by providing quality services.
Business highlights
36 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.
We called the company because we wanted to get gas piping and bathroom renovations in the home. They were very prompt in sending someone to give an estimate. Two contractors showed up, and checked all that we needed to get done. They came on a Friday and told us that they would follow-up with an estimate on Monday or at the latest early Tuesday morning. So we waited and waited, very patiently. No one called.......... Since we were the ones "in need", we called the company to follow-up and asked if they had an estimate. The lady who answered the call was polite but clueless. She assured us that she will follow-up with the contractor and ask him to give us a call.... It has been a week now since the contractor last visited us and we STILL DO NOT have an estimate. I am not sure if our job was "too small" for them or if they seek work where they can make the most $$$. It is very disappointing that a company with A grades lacks the courtesy and professionalism and most importantly has such poor customer service. We would not recommend this company unless you have plenty of time to follow up with them every single day to get JUST an estimate.... Even if they did call us now with an estimate, don't think we would want their services because we do not trust them anymore. Should have read a previous review which had similar complaints and not wasted our time!!!!
Description of Work: Never followed up!!!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from FOSTER PLUMBING & HEATING, INC.
Hello Member, Thank you for taking the time to review our services. We sincerely apologize. You are absolutely right, we did drop the ball on getting your estimate to you in a timely manner. We have implemented new protocols to keep that from happening again. Once again we are sorry for your experience and appreciate your help in improving our service. Regards Foster Plumbing & Heating, Inc.
Michael P.
10/2013
5.0
plumbing, water heater repair
 + 0 more
We purchased a Big Deal from Angie's List to have the hot water tank drained and cleaned and the plumbing inspected. Prior to draining the hot water tank, they found two broken shutoff valves and replaced them. They performed the work and inspection as expected with no other major issues found. Since the Big Deal can't be a money maker for them, i was expecting the valve replacements to be expensive. To my pleasant surprise, the charge was very reasonable for the amount of work performed. Overall, we were very impressed with Foster Plumbing and would definitely hire them again.
Description of Work: Drained and cleaned hot water tank and inspected plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$276
Robert B.
10/2013
1.0
heating & air conditioning/hvac
 + -1 more
Foster's provided estimates and followed up but lost contact after requesting them to visit site for review before signing contract and had to go with someone else at the last minute. Glad things worked out like they did but dealing with foster;s ended up being a complete waste of time. If you live in the tri cities you might want to go local or with someone that will not waste your time and can follow through,. Dealing with Foster's ended up being a MAJOR disappointment.
Description of Work: Provided HVAC/plumbing estimates, followed up,but were unwilling/ unable to follow through with estimates submitted.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$22,000
Linda U.
10/2013
5.0
plumbing
 + -1 more
Replacing leaking outside faucets front and back, the job seem to have gone smoothly. The workers explained the job in detail and started and finished the job in very, very bad weather. My old faucets were 33 years old and had started to leak continuously which cost me an water bill, not in my budget. Now I have new frost free faucets, which are also known as weather proofed faucets. Thank you, Foster Plumbing & Heating,INC,, you saved me money. If at anytime I need you I will call your company again.
Description of Work: Replaced outside leaking faucets front and back.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$446
jon2viv@verizon.net M.
10/2013
5.0
heating & air conditioning/hvac
 + -1 more
Not being familiar with gas heat, my wife and I felt more comfortable having the gas furnace checked by a knowledgeable service person before we turned it on for the approaching cold season. We took advantage of the special price on Angie's List and we got a call from the HVAC office shortly after completing the deal online. We arranged for an appointment the next afternoon. Two service techs arrived as scheduled and went right to work. Before leaving one of the techs helped me with the gas-log fireplace. The techs informed us of the maintenance they had performed and told us about the annual service contract that was available. We were very impressed with the service, attitude, and professionalism of the two technicians. I would feel comfortable using this company again and would highly recommend them.
Description of Work: Foster Plumbing and Heating, Inc., checked our gas furnace prior to turning it on for the upcoming winter season. They also assisted me with the gas-log fireplace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$111
KAREN T.
10/2013
5.0
plumbing, water heater repair
 + 0 more
They did an excellent job. They were very good at explaining what the problem was and how we could deal with certain things and what we need to do in preventing it on happening in the future. Their price is good. They are very good at giving us tips on things. They were on time. They were good in everything.
Description of Work: I purchased a Big Deal coupon from Foster Plumbing & Heating for plumbing services and water heater drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Michele C.
09/2013
5.0
heating & air conditioning/hvac, plumbing, water heater repair
 + 1 more
Will use again!! Great response time, job done quick with no hassle! Great company!!!!
Description of Work: Fixed gas hot water heater/heating
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$126
Adam J.
09/2013
5.0
plumbing
 + -1 more
My Foster Plumbing experience was a good one. They showed up in timely manner (given an open ended time window), they did what they were suppose to, and they actually honored an expired offer. I'd use them again.
Description of Work: Inspect plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Margaret C.
09/2013
5.0
heating & air conditioning/hvac
 + -1 more
All went super well, smooth and quick. The technicians were extremely helpful with the selection of system and answering my questions.
Description of Work: Installed new HVAC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
CHARLES G.
08/2013
4.0
plumbing, water heater repair
 + 0 more
I purchased a big deal from them and their services turned out great. I have never had a bad experience with any vendor that I have used and contracted through Angie's List. I would like to give them a "B" for their professionalism, because the guy who came in was a little sloppy. When he showed up, he parked up in the middle of the driveway so that the cars that were already in the driveway could not get by when it was obvious he could have pulled out of the way. He just could have done a better job, not perhaps draining the water heater but just other related things.
Description of Work: Foster Plumbing & Heating, Inc. drained my water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Franklin D.
08/2013
5.0
plumbing, water heater repair
 + 0 more
They showed up promptly when they said they would. They professionally completed the work.
Description of Work: Drain and flush hot water heater, we didn't get the whole plumbing system check. We also had a defective hose bib replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Edward M.
08/2013
5.0
heating & air conditioning/hvac
 + -1 more
I requested an estimate by phone. Matt came out promptly and assessed by needs. He was very personable and thorough. An estimate came the next day by e-mail. I would certainly recommend Foster's over some of the other contractors.
Description of Work: Quote for new A/C and gas furnace
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John P.
08/2013
5.0
plumbing, water heater repair
 + 0 more
It turned out fine and they came out within a week of me calling them. I paid nothing other than the big deal cost and they did a good job.
Description of Work: I purchased a big deal service from Foster Plumbing & Heating Inc. to do a hot water heater drained and the tank was flushed and they did a whole plumbing house inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$55
DONNA C.
08/2013
5.0
plumbing, water heater repair
 + 0 more
I was very impressed with the value for this service, as well as the professionalism and level of courtesy provided by the staff, from the scheduler to the technicians performing the work. The appointment was easy to make, I received a call about 1/2 hour prior to the arrival of the service reps. They arrived on time and did a thorough inspection of all the areas identified in the coupon deal, and provided knowledgeable answers to all questions I had. Will not hesitate to use this service provider again, not only for plumbing problems, but also for a hot water heater when I need to replace my current unit.
Description of Work: An in-depth inspection of my home's plumbing system to include flushing the hot water heater, operation of under cabinet water supplies, searching for leaks in exposed drain lines, toilet inspection and evaluation, faucet inspections (inside and out), inspection of all household drains, and so much more!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Robert C.
08/2013
5.0
plumbing
 + -1 more
My experience with Foster Plumbing & Heating, Inc. turned out very good. They were excellent. I didn't get it done until quite awhile after I purchased the Big Deal. In fact, I think it had expired. But they honored it anyway. I had to wait on some floor installation in my home that didn't get done for quite some time.
Description of Work: I purchased an Angie's Big Deal to get some plumbing done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Annu B.
07/2013
5.0
plumbing, water heater repair
 + 0 more
Pretty satisfied with the service. There were 2 people in the crew. The plumber was pretty knowledgeable. He answered all the questions we had. They performed thorough inspection of all water outles.
Description of Work: Used provider as part of big deal. He performed water heater drain and flush.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Mohammad A.
07/2013
5.0
plumbing, water heater repair
 + 0 more
Foster Plumbing & Heating Inc. worked out well. They fixed the issue that we had. The water wasn't getting as warm as it used to on one of our water heaters. They inspected it and found out one of the heating elements had gone bad, so he suggested that I repair it. The price was reasonable, what they said was around what we were seeing online and maybe even a little cheaper. I'm not sure how good of a deal I did get. It seemed like that was the going price. We didn't get like a steal. The price was just average. But again, my baseline for comparison. They did the work and it's been working great since then. Scheduling with them wasn't difficult.
Description of Work: I purchased an Angie's Big Deal to get my hot water heater flushed. I paid more than the original price of the Big Deal to get some extra work done. They did the work pretty soon after I purchased the Big Deal.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Murlene S.
07/2013
5.0
plumbing, water heater repair
 + 0 more
They were very professional. I feel that this was a good deal.
Description of Work: I had the hot water heater drained. They also checked my plumbing in the bathrooms. They asked if I had any plumbing concerns.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Neisha M.
07/2013
5.0
heating & air conditioning/hvac
 + -1 more
They were on time and did the job they were paid to do.
Description of Work: Clean out heat pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49.99
Hattie W.
07/2013
4.0
plumbing, water heater repair
 + 0 more
Workers were on time, efficient, and left a clean work area. I was pleased with that project. The "free" plumbing inspection was a joke, however. My water supply line in my dishwasher was leaking. This was undetected. Maybe that was not supposed to be part of the plumbing inspection. That's why I didn't rate the service any lower. If that's the case, however, the description of a free plumbing inspections should specify toilets and faucets. I ended up replacing the kitchen floor and cabinets.
Description of Work: Drained, cleaned water heater
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$49
Beverly C.
07/2013
5.0
plumbing, water heater repair
 + 0 more
Received a quote for a new hot water heater and also to move location of water heater. They have a flat rate for new water heater which was same as others I had contacted ; and were more than reasonable with quote for moving water heater. Were able to do work within a few days of quote and on the day I requested. They arrived on time and immediately began working. They explained everything they were doing and made sure everything was cleaned up after they finished.
Description of Work: Replaced water heater. Moved water heater to new location
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Bruce L.
07/2013
5.0
plumbing
 + -1 more
It was fine. They did a good job and I was satisfied.
Description of Work: They did a plumbing inspection.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Elizabeth S.
07/2013
5.0
plumbing, water heater repair
 + 0 more
I was a bit surprised that I had a problem, but happy to find out that the rest of my lines were ok. I have a 75 year old house so prevention is a must for me. Know I have an idea about how much time I have to save for a new gas hot water tank. Thank You for the opportunity to get to know the guys at Foster Plumbing. It was a very pleasant evaluation.
Description of Work: They checked all my water lines and radiator pipes from the entrance into the house all through the house up to the second floor and in the basement. They drained the water tank and found a problem with the water line coming into the tank. They showed me the rust and gave me the approx time left on that 10-12 year old tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Greg M.
06/2013
2.0
plumbing
 + -1 more
After the onsite visit to scope out the work, the Foster plumber said he'd have a quote to me the following Monday. A week has gone by since the site visit and no word at all from Foster. I informed the plumber we were getting quotes (he asked) and I guess he didn't want to compete for the work or he was just too busy to response as he said he would (didn't do what he said he would do before the job even started). We moved on with another company that responded to our request. Disappointed in Foster based on Angie's list reviews, which are inconsistent with our experience this go round. But, I'm very happy with the company that we ended up using (they did do what they said they would do).
Description of Work: Call the company and they came by to look at the job; I requested a quote for a rather large project (several thousand). A plumber came by within a few days of my call.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
Richard B.
06/2013
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Went great; the firm was very courteous, on time and did a great install job. No issues with the toilet.
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Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Gas Logs
FAQ
FOSTER PLUMBING & HEATING, INC. is currently rated 4.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
FOSTER PLUMBING & HEATING, INC. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, FOSTER PLUMBING & HEATING, INC. does not offer free project estimates.
Yes, FOSTER PLUMBING & HEATING, INC. offers eco-friendly accreditations.
No, FOSTER PLUMBING & HEATING, INC. does not offer a senior discount.
Yes, FOSTER PLUMBING & HEATING, INC. offers emergency services.
Yes, FOSTER PLUMBING & HEATING, INC. offers warranties.
FOSTER PLUMBING & HEATING, INC. offers the following services: Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.