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FOSTER PLUMBING & HEATING, INC.

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

As a mulit-year Super Service Award Winner, Foster Plumbing & Heating is a family-owned business has been helping homeowners stay cool in the summer and warm in the winter since 1989. We have been in the industry since 1946. We pride ourselves in treating our customers and our staff fairly. For years Foster Plumbing & Heating has been servicing the Richmond area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the plumbing, heating and cooling industry and the demonstration of a genuine concern for the safety, comfort and health of our customers by providing quality services.

Business highlights

36 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.

Services we don't offer

Duct Cleaning, Oil

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.71,022 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
5%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 201-225 of 1022 reviews

Ellen H.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
As I had just bought a home with an older HVAC system, it feels great knowing that the system is in better shape and may run for many more years.
Description of Work: I first paid a set price for a heat pump/ac tune-up. This provided a solid check-up and tune-up on the system. The technician found that I was several pounds down on freon. The biggest expense was for the freon recharge, which was at about the price per lb. I expected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Terry L.
08/2015
5.0
plumbing
  + -1 more
The person who came out to deal with leaky faucet was professional and quick to find the problem which was a simple fix in contradiction toadvice given by others. Will call them again.
Description of Work: Repaired leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Stephanie C.
08/2015
5.0
plumbing
  + -1 more
It was a small job that went very well and I appreciate the company's responsiveness, calling before arriving, etc. I would use them again.
Description of Work: Unhook old refrigerator water line, hook up new refrigerator and fix broken toilet handle

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Ellen H.
08/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
My heat pump had been making a horrible racket when operating. My call to Foster was very pleasant, and service was scheduled in a short time span. The service person was punctual and professional. Besides the expected multi-point service, he was able to identify a loose bolt which was responsible for the noise. I feel I received a bargain for both the preventative maintenance and the trouble-shooting.
Description of Work: Heat pump system tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Rosanna R.
08/2015
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
It went well. He gave me report of a good working system though rather old. I did think he was going to be cleaning parts and doing more than just inspecting.
Description of Work: He checked the AC unit and system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$49

Luke A.
08/2015
5.0
plumbing, water heater repair
  + 0 more
Matt provided a very helpful estimate of the costs, including what we need and don't need. The appointment was scheduled promptly. The technicians (John & another gentlemen) showed up and got the job done right. Cost was right on par with other estimates. We are extremely pleased with the installation and attention to detail. We highly recommend Foster.
Description of Work: Replace gas hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,081

Robert C.
08/2015
5.0
plumbing
  + -1 more
Showed up on time (7:30 a.m.!), had everything needed for the repair, finished and gone in slightly more than an hour. With the Angie's List pricing, total bill was $95.00. Near as I can tell, the repair is is well done, no more leaks, we have our main shower/bath back.
Description of Work: repaired leaking bathtub faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Cheryl A.
08/2015
5.0
plumbing
  + -1 more
Paul, was extremely professional and very helpful. Though we had only put a call in for a toilet replacement, he took extra time to replace the bathroom faucet and fix the leaky outside faucet, as well. His willingness to perform the extra work was greatly appreciated. He was very courteous and informative throughout the whole process. Thanks so much for a job well done. You'll definitely be our first call for any other plumbing needs!
Description of Work: Replaced and installed a cracked toilet, replaced the faucet in the bathroom sink, and fixed leaky faucet outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Marie C.
08/2015
4.0
plumbing
  + -1 more
As stated above still having leak in toilet bowl even after plumber thought he fixed it.
Description of Work: Fixed leak in bathroom sink. Also was suppose to fix leak in toilet bowl. Still having leak in toilet bowl 😞.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$34

Response from FOSTER PLUMBING & HEATING, INC.
Dear Member, Thank you for taking the time to review our services. I am sorry to hear you still are having a problem with your toilet. Not to worry, we stand behind the work we do. Please give us a call and we will be happy to get back out there and address the problem. 804-794-0912 Regards, Jeff Foster

Todd H.
08/2015
5.0
plumbing
  + -1 more
Extremely responsive and they did great work, communicated well! Very fair price!
Description of Work: Repaired Frozen Pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jessica W.
07/2015
5.0
plumbing
  + -1 more
Excellent service; extremely professional and responsive; great recommendation for better connector materials (I had purchased what I thought were high-quality connecting hoses) and was able to provide immediately.
Description of Work: Installation of new toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

BRITTANY E.
07/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Everything went great. Once the technician was able to fix the problem, he explained it thoroughly to me and showed me what I could do moving forward if I had the problem again.
Description of Work: A/C Tune-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

Harold L.
07/2015
5.0
plumbing
  + -1 more
Everything went very smoothly.
Description of Work: Inspected my plumbing to determine whether or not I needed anything, told me everything looked ok.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Shanteny C.
07/2015
5.0
plumbing
  + -1 more
It was an awesome experience. Staff was knowledgeable and very professional. I felt at ease and comfortable. Besides the staff made it seem it was a quick and ease fix!
Description of Work: Replaced broken pipe. Made excellent recommendations for improved service/quality I'm product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Goran G.
07/2015
4.0
plumbing
  + -1 more
Foster's estimator came out in the morning to estimate what the additional cost would be to add two units to the HVAC Service Agreement deal I purchased for $109 on Angie's list. The estimator said it would be an additional $298 to the $109 I had already paid for the Angie's list offer that included one system. I also asked the estimator to include any cost associated with leveling one of the three units. The estimator said the it would cost $149 per additional system for the maintenance program (2 visits) - a total of $298 in addition to the $109 paid for the Angie's list. He also said that he would have the technician go by a hardware store to pickup some gravel to use to level the HVAC at no cost since I signed up for 3 units. The technician came later that day and performed the tune-ups. On his way out, I asked how the leveling went and he said he had leveled it. I asked him what he used, and the technician said the slate shingles laying around the unit. I told him that was a fine temporary fix, but the idea was for him to put down gravel around the unit so that the shingles wouldn't float away from the platform. He went out and then used the gravel he had purchased from the hardware store to do the job right. Since the technician obviously had gone by the hardware store to purchase the gravel for this purpose, I am not sure why he didn't do the work right the first time. The reason for the low "price" rating is because I felt they could have honored the $109 per additional unit as there were not limit stated on the Angie's list special other than that the deal was only good for one system. Also, the technician started to say "you are aware that you only have one visit with what you have paid." And that I would need to purchase additional service contracts for them to come back in the fall. I quickly stopped him and said that is not what the estimator told me and that the total price was supposed to be for 2 visits. He made a notation in his computer. I will see in the fall if they will honor what they said (and noted). Nevertheless, he finished the work and the units are working fine.
Description of Work: Serviced three HVAC systems. Leveled one HVAC system. Replaced filters in all three systems that I provided. Ensured vegetation around systems were trimmed so not to interfere with the systems' operation.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$407

Goran G.
07/2015
5.0
plumbing
  + -1 more
The Foster Plumber was great. However, the Angie's list deal was misleading. Title of the Angie's list deal was "$39 for a Plumbing Service Call + $100 credit towards repairs." The plumber came on time, fastened a loose nut on the outside faucet to stop leaking when operating (approx. 10 minutes), fixed upstairs running toilet by bending float properly (10 minutes). Then they charged me $129 for the service call. I said I purchased the Angie's list deal, and they took off $100. I ended up having to write a check for $29 in addition to the $39 I had already paid for the Angie's list deal, which, according to its title, was "$39 for a Service Call..."
Description of Work: Helped with fixing outside faucet and a running toilet.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Chris K.
07/2015
3.0
plumbing
  + -1 more
It was very expensive. If I had known how much it was going to cost, I would have never had done it. I was supposed to get $100 worth of plumbing by paying $39. That ended up to be their service call. I ended up having to pay an exorbitant amount of money to get parts of the insides of two toilets replaced. He said they should have told me when I called to schedule the service. I talked to a lady there a couple of times and told her what I wanted to have done and not once did she tell me how much it would end up being. I was shocked when he came and told me it was going to be $165 extra. I didn't even get the entire inside of the toilets replaced. I just got the fill valves replaced. It was amazing to me how much it cost. I would have used a handyman. It was a lot of learning. He did the repairs very well and he was very courteous, but it was the price that was so bad.
Description of Work: I purchased a Big Deal to get some plumbing work done. I had to pay more than the amount of the Big Deal to get the work done.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$205

Richard W.
07/2015
3.0
plumbing, water heater repair, drain cleaning
  + 1 more
I don't know that I would use them again. It seemed okay on one level but I have doubts on the other. I got them to do some extra things while they were here. I didn't feel like I was getting enough heat on my hot water. They said they couldn't drain our water heater. They quoted me on a new water heater. I would rate them a 6 on a scale of one to ten. The workers were better than that. I would say a seven and a half. They could have went further with the water heater draining. I think they could have done better with the bathroom sink and the leak that I had after they fixed it.
Description of Work: Plumbing. Water Heaters. I got them to put a diverter in the kitchen sink sprayer. I also had them replace two outdoor faucets. They did something with a bathroom sink and that didn't turn out great.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Daniel M.
07/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The technician arrived on time and performed a very thorough check of my A/C unit. He found that I was low on coolant and recommended that I have it checked further. He did not just try to make money off of the coolant because he recommended that I go ahead and contact my home warranty company to have them send someone out.
Description of Work: Performed a check of my A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Cory S.
07/2015
5.0
plumbing
  + -1 more
They're very nice. They're very professional. The first thing they came out for was an Angie's List deal. I paid $39 and I got $100 credit. Their fee to change the faucet was $185. So, I paid $85. The price for the big deal was fine. The rate structure is $126 for the visit, but it is applied to any work that is done. The second time they came out they charged me $110. It was just to change the handles on the tub faucet. In June, my toilet started leaking and basically the bolts that held the toilet rusted and caused the leak. They charged $147 for that, which I thought was a little steep. They sent four different plumbers but they all were really professional and very courteous. The first guy did a really good job because there was a little bit of cosmetic stuff involved, which I explained to him. Cosmetic work was very nice. So I was very happy. They all were personable. The first guy was really enthusiastic about my new faucet.
Description of Work: They came out and put in a new faucet. The following week, one of the spigots on my upstairs tub just quit working. So I had to call them back. And then, a couple of weeks later, my toilet downstairs started leaking. This weekend, my whole plumbing backed up with no warning, onto the floor. I left a message, and they came the day after Labor Day. It was my sewer line, and when he accessed, it back up all over the lawn. He was able to open it up with a "bladder," and the charge was $174, as opposed to a more extensive job, that would have been $260.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Elizabeth L.
07/2015
5.0
plumbing
  + -1 more
John was courteous, professional, and completed the job above our expectations in a timely manner.
Description of Work: Replaced an outdoor faucet and fixed a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JUDITH B.
07/2015
5.0
plumbing
  + -1 more
The young lady with whom I spoke to set up the appointment was very helpful and explained that the company did not charge by the hour, but by the job. Later I spoke on the phone with Paul, the plumber who did the work, and asked for an estimate of the cost of the job. I also told him that I would like to paint the wall after he removed the old toilet. He gave me an accurate estimate and seemed very willing to work with me on the painting. This morning Paul arrived on time and pulled the old toilet. He worked on the faucet while I painted, then set the new unit and checked everything. He took away the old unit, as well as the box and packing from the new one, and left everything in perfect order. The entire process took less than two hours and I am very happy. I will certainly call Foster Plumbing whenever I need a reliable, competent and helpful plumber.
Description of Work: Installed toilet and bath vanity faucet that I had purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Charlotte M.
07/2015
5.0
plumbing
  + -1 more
Very nice plumber who answered my questions honestly and fixed the main problem I had.
Description of Work: Fixed a leaky toilet gasket and gave estimate on other plumbing issues I have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Kevin B.
07/2015
4.0
plumbing
  + -1 more
No solution was offerred nor any good explanation of the problem.
Description of Work: Plumber was asked for diagnosis of sink grain gurgle noise associated with flushing new toilet. Suggested that it was a problem with inadequate venting and proceeded to criticize previous plumbers without any knowledge of what they did or did not do.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$39

kristin S.
07/2015
5.0
plumbing
  + -1 more
They did a really good job. I give them A's on everything except for price. I thought the pricing was expensive. I did the Deal but I also bought 3 toilets. They also fixed a leaky faucet which I couldn't believe they charged me 60 some dollars. The total was $1700 for them to do the 3 toilets and the leaky faucet. I will not use them again just because of the price.
Description of Work: It was a Big Deal. They also fixed a leaky faucet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,700

Contact information

11301 Business Center Drive., Richmond, VA 23236

http://www.fosterpandh.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
2701036106
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
02/29/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Gas Logs

FAQ

FOSTER PLUMBING & HEATING, INC. is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

FOSTER PLUMBING & HEATING, INC. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, FOSTER PLUMBING & HEATING, INC. does not offer free project estimates.
Yes, FOSTER PLUMBING & HEATING, INC. offers eco-friendly accreditations.
No, FOSTER PLUMBING & HEATING, INC. does not offer a senior discount.
Yes, FOSTER PLUMBING & HEATING, INC. offers emergency services.
Yes, FOSTER PLUMBING & HEATING, INC. offers warranties.
FOSTER PLUMBING & HEATING, INC. offers the following services: Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.
Duct Cleaning, Oil

Contact information

11301 Business Center Drive., Richmond, VA 23236

http://www.fosterpandh.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day