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FOSTER PLUMBING & HEATING, INC.

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

As a mulit-year Super Service Award Winner, Foster Plumbing & Heating is a family-owned business has been helping homeowners stay cool in the summer and warm in the winter since 1989. We have been in the industry since 1946. We pride ourselves in treating our customers and our staff fairly. For years Foster Plumbing & Heating has been servicing the Richmond area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the plumbing, heating and cooling industry and the demonstration of a genuine concern for the safety, comfort and health of our customers by providing quality services.

Business highlights

36 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.

Services we don't offer

Duct Cleaning, Oil

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.71,022 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
5%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 126-150 of 1022 reviews

Nick L.
03/2016
5.0
plumbing, water delivery, water heater repair
  + 1 more
Service was excellent. Inspection was thorough. While the two technicians from Foster were onsite I asked them to address two toilets that were loose and poorly installed. They quoted me a flat rate to address the issues and then worked diligently to correct errors introduced by a previous owner. Very pleased with the overall experience and attention to detail that the crew exhibited.
Description of Work: I purchased the $59.00 hot water heater drain / flush and whole house plumbing inspection - made request to increase scope while provider was on site.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Robert A.
03/2016
2.0
plumbing
  + -1 more
Put in an $8 part in about 15 minutes. Offer did not match the advertised deal. Angie's list follow up was not exceptional either.
Description of Work: Replaced a toilet tank valve

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$5,000

Response from FOSTER PLUMBING & HEATING, INC.
Hello Mr. [Member Name Removed], Thank you for your review on our service on 3/1/2016. The Angies list deal you purchased included a $100.00 discount off any plumbing repair at a cost of $39.00. The plumbing service provided, was to replace a defective fill valve which had broken. Our flat rate price for this repair is $150.00. With the discount you purchased the total invoice amount was $50.00. Our pricing is based on a national average for a specific repair at a flat rate. This type of pricing protects the customer. If the technician is the for 30 minutes or 3hours, you pay the same amount. All of our services provided include a 1yr labor warranty, which is also a refection of cost. All together your total investment for repairs made to the toilet were $89.00, not 5,000.00 as indicated. If you need any additional information in regards to the service provide, please let us know at your convenience. Thanks again for your business. Matt Torrence Service Manager Foster Plumbing and Heating Inc.

Richard W.
03/2016
5.0
plumbing, water heater repair, water delivery
  + 1 more
Fantastic! Paul and his apprentice did a great job, very friendly and went above and beyond the call of duty.
Description of Work: Drained hot water tank and plumbing inspection/

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

JoLynne D.
03/2016
4.0
plumbing
  + -1 more
The appointment, unlike so many other Angie's List deals, was easy to schedule. I was notified when the technicians were on their way. They arrived on time, went right to work. I had several questions since this was my daughter's house and they were patience and offered several possible solutions. I did have to call them back because one of the commodes was periodically flushing on its own after their visit. Foster sent them back two days later and the problem was resolved. The technician apologized for something he failed to do that resulted in the problem. Made the adjustment and left..
Description of Work: Checked all three commodes in the house for leaks, adjusted for efficiency.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Paige M.
03/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Always a pleasure to deal with them and the job is always done right. Highly recommend.
Description of Work: Fixed our shower temperature regulator. We have used Foster's for many plumbing and HVAC needs over the years. Most recently, they fixed our shower unit which was not working properly.
Rating CategoryRating out of 5
Yes, I recommend this pro
$450

Dana W.
03/2016
5.0
plumbing
  + -1 more
He inspected the toilet and determined that it needed to be adjusted and the flapper needed to be replaced. Very helpful and informative. I would use this company again.
Description of Work: Adjusted the toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Dana W.
03/2016
5.0
plumbing
  + -1 more
The sink faucet was not working properly. The plumber discovered that there was some debris inside and was able to remove the debris and get the faucet to work again. Very informative and helpful plumber. I would use this company again.
Description of Work: Inspected sink faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

vickie I.
03/2016
5.0
plumbing
  + -1 more
Foster's Plumbing is a great company. I've used them 3 times and they've always been prompt and very helpful.
Description of Work: i had a faucet that had previously leaked and been turned off. plumber checked the faucet for me and tightened it down.......faucet is no longer leaking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

suzanne A.
03/2016
5.0
plumbing
  + -1 more
The plumber & his helper arrived on time, were friendly & professional. Work was completed promptly & he even put away the items I had removed from under my sink to clear his work area!
Description of Work: replaced drain trap in kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

Staphany E.
03/2016
5.0
plumbing
  + -1 more
The job went well, the toilet now works. He was punctual and professional. He fixed the issue in a timely manner.
Description of Work: I had a toilet that did not flush completely and Foster plumbing fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Buck T.
03/2016
5.0
plumbing, water heater repair, water delivery
  + 1 more
Completed the inspection and drain of hot water heater perfectly.
Description of Work: Inspected plumbing and drained hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Stan G.
03/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Inspection was thorough. Explained the various trouble spots that could occur. Gave both a clean bill of health. Even removed shoes upon entering house. Foster has done work for me before including entire HVAC replacement 5 years ago. Always satisfied with their responsiveness and work quality.
Description of Work: Inspected two HVAC systems in my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Makeeka H.
02/2016
5.0
plumbing, water heater repair, water delivery
  + 1 more
Work completed as requested
Description of Work: Water heater flush and pilot lighting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

William and Barbara A.
02/2016
4.0
plumbing
  + -1 more
It went fine. We had another situation but the plumber didn't have a snake with them so he couldn't fix it. It's fixed now by another plumber. Foster only fixed the initial thing. They did not fix the other clogged up toilet. Somebody else fixed it for us. They did the job on replacing the valve but on not being able to fix the other toilet, I had to take some points for that.
Description of Work: I purchased a big deal for Foster Plumbing & Heating. They replaced the valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

craig C.
02/2016
5.0
plumbing, water delivery
  + 0 more
The process went exceptionally well. The guys did a fantastic job. They were extremely professional and customer conscious. They performed a full flush and inspection of the systems, which was clearly needed because my hot water is working more efficiently now. They cleaned up all debris and recovered my HW heater.
Description of Work: They performed a full flush and inspection of the systems, which was clearly needed because my hot water is working more efficiently now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

James C.
02/2016
5.0
plumbing, drain cleaning
  + 0 more
Tasks completed quickly and efficently
Description of Work: Fixed toilet from moving. Rerouted drain system for washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

KEVIN K.
02/2016
5.0
plumbing
  + -1 more
Ordered the part. Called when it arrived and within a day it was installed.
Description of Work: Shower temp control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kari F.
02/2016
5.0
plumbing
  + -1 more
I was told all pipes were in good condition but a leak was found the next day. He was very helpful and professional. He did extra work without charging extra.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Art F.
02/2016
3.0
plumbing
  + -1 more
The service went well. I think one of the times I used them, it went very well. The second time I used them, I do not think I would be calling them back after their promotional of $39 for $100 service to repair a faucet. Just to repair a faucet, they wanted to charge me like up to over $200. I told them that it was not okay. I thanked them for coming out and said goodbye. I was planning on calling on Foster to see their hourly rate was after the promotional and then go from there, but I will probably end up checking a couple of places as well also. The $39 was like we were going to get to the door and then gotcha. I did not use them on the second visit because they wanted me to churn in some dollars just to rebuild a $10 cartridge in the faucet. Their customer service was fantastic. They were very prompt. The technician at that time immediately when he said to me it was going to be two hundred and some dollars, he did say immediately where that rest and told me that he could do it for $40 cash and come back on Saturday. The actual plumber that came out, I would give his professionalism an F for integrity for his company. I would possibly use them again, but I would be savvier.
Description of Work: I have purchased a Big Deal for Foster Plumbing & Heating.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from FOSTER PLUMBING & HEATING, INC.
Dear Member, Thank you for your review. Unfortunately, we did have an employee who appears to have been operating a Saturday cash side business. When this was revealed to me his employment was promptly terminated. We do work with a "flat rate" pricing book that combines average repair times and our parts costs. If there is a big deal or coupon we take that off the book price. We don't churn for dollars or try to make up for the deal or coupon. I apologize that this was your experience with us and hope you will give us another chance in the future. Regards, Jeff Foster

lisa F.
02/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Great. Professional and helpful.
Description of Work: Service contract for two HVAC units. Performed maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Theresa M.
02/2016
5.0
plumbing
  + -1 more
My experience with Foster Plumbing went extremely well. Their customer service was very helpful. The technician was polite, prompt, and professional. He did fantastic work. I have found my new plumbing company. Paul was my technician and I could not have been more pleased with him. He was courteous and I thought his work was top notch!
Description of Work: Foster Plumbing replaced my shower head because it was shooting water out in different directions and there was a steady stream of water coming out constantly. The technician also rebuilt the ball where you turn on the shower. I had not noticed leaking but he saw that it was by looking further into it so he rebuilt it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sarah M.
02/2016
5.0
plumbing
  + -1 more
As always, a professional job by a professional organization; I am a repeat customer and intend to continue working with Fosters for my future plumbing needs. For this job, I needed my old large farmhouse kitchen sink reinstalled after new counter-tops were delivered, and I wanted to have a new garbage disposal added. I coordinated with the admin personnel for exactly when I wanted my appointment - modified only after discussing the (accurate) required length of time it would take for my job. The technician (one we've worked with in the past) was prompt, courteous, friendly, and knowledgeable about his craft. Based on our previous consultation, I purchased the garbage disposal I wanted and had it (and the special switch I wanted) ready for installation when he arrived. He consistently managed my expectations -- what would be performed, what he couldn't do (electrical), how long it would take, and how much it would vary from the estimate given. He demonstrated technical aspects, and answered all my questions. He was spot on for everything. He cleaned up the workspace and left it looking as if nothing had ever been disturbed. Thanks, Fosters! I'll be back for more help later.
Description of Work: Re-installed old farmhouse kitchen sink, installed new garbage disposal; consulted on additional work to be done at a later time

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Evelyn R.
01/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Technician was on time, professional and friendly. He explained options, what was needed to complete the job and proceeded to do so. Foster's is the first name that comes to mind when I think about my (others) plumbing needs.
Description of Work: Replaced heating elements in hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Opal F.
01/2016
5.0
plumbing
  + -1 more
It was fine. The price was fine. He did a great job. We were real pleased with him. I didn't pay any more.
Description of Work: I purchased a big deal from them for $49. They did some work on our toilet.
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

Burden S.
01/2016
4.0
plumbing
  + -1 more
Technicians did not call 30 mins.before arriving.Job was completed in about 20 mins.The price was to much for such a small and easy job.I purchased the 100.00 dollar service for 19.00 dollars.I feel like I was overcharged.Would never use this company again.
Description of Work: replaced basket strainer and plastic fitting in kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$293

Contact information

11301 Business Center Drive., Richmond, VA 23236

http://www.fosterpandh.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
2701036106
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
02/29/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Gas Logs

FAQ

FOSTER PLUMBING & HEATING, INC. is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

FOSTER PLUMBING & HEATING, INC. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, FOSTER PLUMBING & HEATING, INC. does not offer free project estimates.
Yes, FOSTER PLUMBING & HEATING, INC. offers eco-friendly accreditations.
No, FOSTER PLUMBING & HEATING, INC. does not offer a senior discount.
Yes, FOSTER PLUMBING & HEATING, INC. offers emergency services.
Yes, FOSTER PLUMBING & HEATING, INC. offers warranties.
FOSTER PLUMBING & HEATING, INC. offers the following services: Plumbing, Drain Cleaning, Heating and Air Conditioning, Furnace Repair, Heat Pump Repair, Water Heaters, Tankless Water Heaters, Gas Lines.
Duct Cleaning, Oil

Contact information

11301 Business Center Drive., Richmond, VA 23236

http://www.fosterpandh.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day