About us
Business highlights
66 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
3.711 Reviews
Showing 1-11 of 11 reviews
Rocco C.
05/2022
carpet installation
+ -1 moreI would never consider these people again because they did not show up for a appointment i made 1 week ago. Then when i called asking why they were late they could not give me a reason. Sounds like they do not want my money. Any company that does not even bother to show up is garbage in my opinion.
Description of Work: Hardwood and carpet replacement
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Phil C.
06/2017
flooring contractor
+ -1 moreSigned the contract with Empire Today for installation of new flooring to be installed on June 22. On June 22 at 9am was told the flooring was not available. My wife of 76 and I, 73 had boxed up all the rooms and was ready which took several days. I then had to contact the salesman and was offered 4 selections of which were not the same quality or to our liking, but with the house all tore up we selected one to be installed the next day. On June23 the crew of 5 Mexicans in which only one could speak sort of English arrived. All he kept telling me is to pay him but I wanted conformation the floor would be installed which he said he would not say due to an uneven floor in 2 rooms which the salesman said would be leveled. After talking with the a bunch of managers they still would not come to my home and evaluate the floors. I feel Empire Today was trying to take advantage of us due to our age. I have concluded since I have not heard back from them with a result they just do not care about their customers. This company has too many mangers and care about the cash not the quality or backing what they say, they do not walk their talk.
Description of Work: 4 rooms of new flooring
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Response from Empire Today®
Luis H.
04/2016
flooring contractor, carpet installation
+ 0 moreWhile the work was great, there was some staples left on the carpet and some pieces left in the bathroom.
Description of Work: Installed carpet in 3 bedrooms and closets.
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Yes, I recommend this pro
$4,725
sandi H.
03/2016
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: installed carpet
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Yes, I recommend this pro
$2,900
Mark F.
03/2016
carpet installation, flooring contractor
+ 0 moreThe crew came to install the vinyl and measured the rooms again before starting. They immediately told me they didn't have enough and could lay what they have an finish the next day. They then noticed that the subfloor was not luan and asked for $600 more. I then said for another $200 I could do laminate. The vinyl was now not going to happen. I spoke with the install manager and he said all salespeople should know about the luan and check during estimate. I then asked about the laminate at $3500 because of the inconvenience. They said no. I called customer service to get my deposit back and they said I could probably get a discount but I would have to do paperwork which included dealing with sales again. I ended up buying a better material for $1500 and got the laminate installed for $500.
Description of Work: They were called to install laminate flooring in 3 rooms. The sales rep measured everything and showed us a few options for flooring then hit us with a $3900 quote. This was for 500 Sq ft. We thought that was too much so we settled on vinyl for $3100.
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Response from Empire Today®
Janet W.
10/2015
carpet installation, flooring contractor
+ 0 moreExcellent product & workmanship. Would recommend.
Description of Work: Installed carpet. Agent was excellent. They delivered service as stated. Excellent workmanship.
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Yes, I recommend this pro
$1,500
Response from Empire Today®
Marguerite F.
08/2015
flooring contractor
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
$3,000
Response from Empire Today®
Phyllis L.
02/2014
flooring contractor, hardwood floor, carpet installation
+ 1 moreIt went good. I would recommend them. They were all very nice.
Description of Work: They put wood floorboards in my hallway and carpeted my living room.
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Yes, I recommend this pro
Response from Empire Today®
RAYMOND D.
12/2012
carpet installation
+ -1 moreIt was not a good experience, customer service by the sales represenative was very disappointing. For the estimated amount of work, it would have exceeded the fair market value compared to others performing the same services in this area.
Description of Work: Contacted Empire Today to provide an estimate for laminate flooring installation in Family Room and Kitchen,. I had down a rough estimate for square footage in these areas of approximately 400 SF. Sales Rep arrived on time and was fairly cordial. Explained that we were looking at removing existing carpet and linolieum flooring in these two rooms and wished for it to be replaced with laminate flooring. Sales Rep estimated square footage and then gave us an estimate for this work which was over $6500. When I asked for the breakdown of estimate, I was stonewalled by the sales rep. He stated that he could drop the price to $4500 if we did the work by the end of the week. I requested time to review the cost and was told either to decide immediately or they would not be able to assist me in doing the flooring and the cost would increase to original estimate. Sales Rep excused himself for a few minutes and then returned to state that the price could be lowered by $700 more if I accepted to install the floor at the end of this week. Asked for Sales Rep card and contact information but was told that he could not provide this to me at this point. I then stated that I was not interested in their services and thanked him for his visit. Update: Have received several phone calls after posting this comment from Empire Today management and sales representative. It is a disappointmnet on how they are trying to do a "clean-up" after the fact. I have already aligned another flooring contractor to do the same work with a high quality flooring for half of the cost of the lowest price quoted. Ensure that you do your own checks into costs and ask for estimates from several sources.
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Response from Empire Today®
Susan C.
07/2012
carpet installation, hardwood floor
+ 0 moreSalesman was a couple hours late.Was told installers would call on day of installation to confirm time.After waiting most of the morning I called them and was given a window of arrival.The installers wasted no time,got right to work.Did a beautiful job. I was very pleased.Would use this company again.
Description of Work: Removed and took away old carpet.Cleaned floor. Installed hardwood floor.Cleaned up all debris.
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Yes, I recommend this pro
$2,900
Response from Empire Today®
D A.
05/2011
carpet installation
+ -1 moreBased on tv ads claiming 60% off on select carpeting we requested an in home estimate. They came within one day to provide the estimate. However, we were told that all of the 60% off "select carpeting" was sold out! Appeared to be a classic "bait and switch". Don't run ads that can not fulfilled. Not a company I would do business with.
Description of Work: Requested estimate for carpeting.
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Response from Empire Today®
Contact information
unknown, Richmond, VA 00000
http://www.empiretoday.com/schedule-appointment?CID=Affiliate_AngiesList&PromoCode=250ANGIEService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Window Treatments
FAQ
Empire Today® is currently rated 3.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Empire Today® accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Empire Today® offers free project estimates.
No, Empire Today® does not offer eco-friendly accreditations.
No, Empire Today® does not offer a senior discount.
No, Empire Today® does not offer emergency services.
Yes, Empire Today® offers warranties.
Empire Today® offers the following services: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Repairs
Contact information
unknown, Richmond, VA 00000
http://www.empiretoday.com/schedule-appointment?CID=Affiliate_AngiesList&PromoCode=250ANGIEService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day