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21 years of trusted experience
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Reviews
4.114 Reviews
Showing 1-14 of 14 reviews
Markie R.
08/2017
moving companies
+ -1 moreunknown
Description of Work: ...
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Yes, I recommend this pro
$4,000
Elizabeth U.
04/2017
moving companies
+ -1 moreI'm sorry but I'm still upset that Door to Door Solutions broke my filing cabinet. I bought it as part of a set. Even though it wasn't new, it's all I could afford. The bottom line is: I didn't break it. The Door to Door Solutions employee didn't take the time necessary to empty the filing cabinet, and pack it up to move. That's why it broke as soon as I moved into my apt.
Description of Work: I was moving from a 2 bedroom/2 bath apt to my current 1 bedroom/1 bath apt. I was downsizing.
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Elizabeth U.
03/2017
moving companies
+ -1 moreThey were pretty good. I'm upset with them. I went to a used place and got a pretty decent office set; a desk, a bookcase, a filing cabinet. It would have been nice if they would've emptied that out and either padded it or packed it better. They moved it here and it was broken. I had to throw it away. Then they had the nerve to bring in a steel filing cabinet. I really miss that filing cabinet. I miss having a nice filing cabinet. I don't think they handled it right. Every time I see their logo I get very upset.
Description of Work: They moved me.
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PAT P.
03/2015
moving companies
+ -1 moreunknown
Description of Work: They moved my mom from an apartment to an assisted living facility. They were a great company to work with. I did a lot of the packing myself, which kept the cost down and made things go quickly. The final price was below the estimate. The guys were very polite and considerate. They moved quickly and were very careful. I definitely would use them again.
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Yes, I recommend this pro
$700
Claudia D.
03/2015
moving companies
+ -1 moreunknown
Description of Work: Moved family member from Independent facility to Assisted Living facility. Weather was a factor - but they still showed up on time and were very respectful, courteous and efficient.
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Yes, I recommend this pro
$1,100
Beverly O.
09/2014
moving companies
+ -1 moreAlthough I was moving within the Charlottesville, VA community, Door to Door Solutions in Richmond (about 70 miles away) was recommended to me by several people who have made recent moves. Furthermore, among the three firms from whom I got estimates, their price was the best, and their advance man was the most impressive. I am so pleased I chose them to do the job for me. They were excellent, and I commend them for a job well done. The four-man team worked smoothly and efficiently together. Every piece of furniture and every fragile vase arrived at its destination intact, and was carefully placed into its allotted space. The team was not only highly capable, but cheerful, friendly and considerate in every way. Their positive attitude and “can do” spirit helped greatly to make what was a personally difficult day, less arduous for me. I have been singing their praises, and can most heartily recommend their services to anyone planning a move in our area, whether or not they are Seniors!
Description of Work: Moved me from my home of 47 years to a Retirement Home. Moved several large, valuable and fragile pieces to my daughter's home.
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Yes, I recommend this pro
$2,996.9
Response from Door to Door Solutions
Lynn S.
07/2014
moving companies
+ -1 moreWe also hired Door to Door Solutions when my father chose to move from his long time home into an independent living facility in 2010. They are professional, personal and I recommend them highly. I felt like Becky Pierce was my own sister - very caring and thorough! Katie Hamann executed the details - she's amazing! They started packing on June 25, 2014 at 8:30 a.m. and the move was finished by 1:30 p.m. I highly recommend Door to Door Solutions.
Description of Work: Door to Door Solutions packed, moved and unpacked my father's furniture and belongings, including a stop at my house to pick up a few pieces of furniture to be moved to his new surroundings in an assisted living community.
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Yes, I recommend this pro
$1,000
Karen W.
05/2014
moving companies
+ -1 moreAs always - DTD was WONDERFUL! Our family has used them 4 times for my Mother and Father. They have always been fair, professional and caring. They really are senior moving and issues experts. The same gentlemen moved my parents more than once, including breaking down and putting together my Dad's antique roll top desk - they were great! They are very neat and clean, they re-use their supplies and are incredibly kind.
Description of Work: Door To Door did a final move of my Father's possessions from his Assisted Living Facility after his death. They moved his remaining possessions (furniture and HH items) to my storage unit; they took things we were giving away to Good Will and they disposed of trash.
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Yes, I recommend this pro
$525
martha H.
03/2014
moving companies
+ -1 moreIt was a great experience considering the ordeal of moving an elderly person. They gave me an estimate. worked with us on getting the move scheduled in the time frame that we needed. They called prior to arriving to let us know they were on the way. They carefully wrapped and protected the furniture, etc. They worked quickly but carefully. Arrived at the new facility in a timely manner. Unpacked everything and placed all the furniture exactly where we wanted it. Offered to help or rearrange things if we wanted them to. All in all they were very professional and did exactly what was needed. And nothing was broken or harmed!
Description of Work: Moved my mother-in-law from one assisted living facility to another.
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Yes, I recommend this pro
$285
Amy W.
09/2013
moving companies
+ -1 moreI could not have been more pleased with Door to Door Solutions. From start to finish, this was a GREAT experience. The folks at Door to Door were easy to communicate with and responsive. Nothing got lost in translation even though they were liaising throughout the process with my mom and me, and answering questions from both of us. On packing day they showed up on time and were well prepared. Their staff was friendly, helpful, careful and hard working. Everyone was polite and very flexible as we had decisions to make "on the fly" during the move process itself. The staff - both the packers and the movers - seemed particularly well attuned to the specific needs and concerns of a senior citizen. When packing my Mom, they were very considerate of her attachment to certain things and took extra care to re-assure her that her special belongings were being securely packed and transported. On the unpacking end, they are very patient with helping her arrange things "just so" and try alternatives without making her feel like a pest or as if she were being rushed. We really felt they were there to support us and help her settle in comfortably. I am a Realtor by profession so I am intimately familiar with the stress of moving. Door to Door removed a lot of this stress for my mom with their professionalism and excellence. I would, and will, recommend them to others without reservation!
Description of Work: Door to Door Solutions helped my mother downsize to move into her new home. They provided a comprehensive service: they assessed the volume of her furniture and belongings, created a floor plan of her new condo and helped her layout her furniture in her new space on paper, making the best choices of what to take and what to part with. Katie listened patiently while my mom worked through the tough decisions needed in order to pare down her possessions. She was very sensitive to the emotional needs and the practical concerns of a senior in transition and helped my mother strategize for how best to stage and accomplish all the work she had to do. Beyond the planning stages, Door to Door packed, moved and unpacked my mom, leaving her all settled in with just a few pictures left to hang and a bit of final sorting to do. By the end of moving day, her new place looked as if she had lived there comfortably for months.
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Yes, I recommend this pro
$4,500
Elizabeth U.
05/2013
moving companies
+ -1 moreUpdated: October 16, 2014 Out of curiosity, I started reading my old reviews and was shocked to see the response from Door to Door. I was floored to read their response. I may not have all the money in the world, but the few nice pieces of furniture that I do have mean a lot to me. I had a 3-piece collection with my bookcase, my filing cabinet and my night stand all matching and all made of wood. Door to Door did return with another option...an ugly beat up, 2-drawer METAL thing. With all due respect, what they tried to give me was a piece of crap...if they really wanted to make me happy, all I wanted was a nice, matching pair of furniture to use in my small apt. I don't have a lot of furniture but the furniture that I do have, I'm very proud of. They just wanted to save the money. If they had done their research, I'm sure that they could have found some other decent furniture. As far as I was considered, the METAL thing was so crappy, I was really too embarrassed to have it in my apt. Door to Door should have been ashamed of themselves. They're very expensive and to me, just not worth it!!! Yes, they did all those services but my parents paid them very, very well.
Description of Work: I was a 54-year-old female and had to "downsize" so that I could move into a 1 bdrm/1 bathroom before I had a total hip replacement. My parents were also downsizing and moving into an ALF and they graciously offered to pay for Door to Door to help me in my move. I was prepared to give up most of my furniture but was happy that I was able to "keep" a matching "bookcase, 2-drawer filing cabinet and desk" set I was happy just so long as I could keep that set of furniture as it was a really nice set. Door to Door moved me, unpacked me and put everything away...or so I thought. It wasn't until AFTER they had left that I realized they had broken one of the pieces of the matching set. My filing cabinet was totally destroyed. They did NOT empty out the filing cabinet before they moved it which wouldn't have been so bad because it was only 2 drawers. Instead they took it as it was and taped up the sides and moved it into my apartment building. Unfortunately, it was totally destroyed. When I asked about getting a replacement, they sent me a scratched up "old" metal filing cabinet. When one of her employees brought it to my apt, it looked so bad, I refused to accept it. I'm very upset at how Katie handled the damage to a favorite piece of furniture. My parents asked that I not give the company any grief since they were paying...that was two years ago and now I can honestly let people know how really upset I was.
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Response from Door to Door Solutions
Vivian M.
03/2013
moving companies
+ -1 moreThis was a 3 day process. They packed and moved us. They unpacked us, and unpacked some more. They are fabulous. They gave us an extremely accurate estimate ahead of time. We ended up having them do some extra work for us so they added that one for us. They are extremely caring, helpful, and very careful with our things. They took photos of our rooms so that they would rearrange them back correctly after packing.
Description of Work: They moved us from Ashland to Richmond.
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Yes, I recommend this pro
$7,100
Alan S.
12/2011
moving companies
+ -1 moreVery well. From estimate to delivery everything went as promised.
Description of Work: Moved household goods from Richmond, VA to Cary, NC.
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Yes, I recommend this pro
$4,000
George W.
06/2011
moving companies
+ -1 moreThey were on time and they were careful with all of my items. I didn't have any problems with them.
Description of Work: I packed my own stuff and Door to Door loaded it into their truck and moved it to the new location.
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Yes, I recommend this pro
$675
Contact information
2214 Westwood Ave, Richmond, VA 23230
www.doortodoorsolutions.comService hours
Monday:
8:30 AM - 5:30 PMTuesday:
8:30 AM - 5:30 PMWednesday:
8:30 AM - 5:30 PMThursday:
8:30 AM - 5:30 PMFriday:
8:30 AM - 5:30 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Storage
FAQ
Door to Door Solutions is currently rated 4.1 overall out of 5.
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Door to Door Solutions accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Door to Door Solutions offers free project estimates.
Yes, Door to Door Solutions offers eco-friendly accreditations.
No, Door to Door Solutions does not offer a senior discount.
No, Door to Door Solutions does not offer emergency services.
No, Door to Door Solutions does not offer warranties.
Door to Door Solutions offers the following services: Floor planning, packing, moving, unpacking, settling in & home clean out.
Contact information
2214 Westwood Ave, Richmond, VA 23230
www.doortodoorsolutions.comService hours
Monday:
8:30 AM - 5:30 PMTuesday:
8:30 AM - 5:30 PMWednesday:
8:30 AM - 5:30 PMThursday:
8:30 AM - 5:30 PMFriday:
8:30 AM - 5:30 PM