CMS HEATING COOLING & INSULATION INC

This contractor had been referred to me by a relative who had been very pleased with its services related to a heat pump. I contacted the owner Mr. Russell, who was very pleasant and courteous by phone, and an home visit was scheduled and had shortly thereafter. We discussed installing a cooling system in my old home built in 1949, the options possible and challenges to install a duct system given howthe home was built. This had been something which I had heard from other companies from whom I had sought estimates. I was told by Mr. Russell that he would get back with me with an estimate very soon. His visit had been short, less than 15 minutes, but he seemed knowledgeable and professional. Unfortunately, I never received any estimate or further contact from him, and after three weeks had to make several calls to his company for a response related to the job and the promised estimate. Finally, I spoke with him and was quickly and simply told that he could not do the job. I did respond that it would heve been nice to have heard this much earlier. I was only told and quot;...we cannot do the job, too busy now...and quot;While I had assumed this to be the case after no follow-up from him, I felt that as a professional company he should have told me this immediately after his visit, not have me track him down regarding my request for his services. This was highly unprofessional.

They were very good. I use them for my annual checkups. They did inform me about the rebate I get for an annual checkup with the energy savings plan for my unit.

Russell Harris came out to fix the heat and diagnosed that our thermostat was bad. He replaced it with a new Trane thermostat. He wrote up a work order and we paid him in full $331.30. The heat was not fixed and we had to call him back out that night due to the house being very cold. He came back out and now told us it was a bad control board. He had to order the part and came the next day to do the repair. He didn't have us sign a work order and just said he apologized for the delay in getting the heat on and left. We assumed we didn't owe anything for he repaired the wrong part on his first visit to our home. We then got a bill in the mail the next week for an additional $175.00 for the second repair with and "X" where we were suppose to sign the work order with 15 days to pay the bill. We called him and questioned why he didn't write a work order up at time of service like he did the first time and discuss with us what the charges would be for that day. He would not answer this question posed to him on multiple phone calls since we got the bill. He did say this is how he builds relationships with his customers. He did offer to come out and remove the Thermostat and let us go buy our own. That just didn't make any sense for who would put it in and he didn't mention adjusting the bill. We will not do business with him or his company again due to such practices and he didn't build a relationship with us.

A.C. broke on a Monday. They said they could come out that afternoon. i asked them to come the next day. we set @ 10:00 am appointment. they called @ 10:00 to apologize and say they would arrive at 10:30. they arrived @ 10:30. courteous and professional. they figured out the problem right away. replaced the component. didn't try to sell anything other than what needed to be done. overall a good experience

I had to call CMS out to replace a heating pump that went bad. The man that came out knew exactly what he was doing and had it up and running again in no time. I really liked the price they gave me it was quite a bit lower then a few other places I called.

The gentleman from CMS showed up right on time and did a good job inspecting my air conditioner. I have had no problems with them what so ever, and their prices are very reasonable.