Chesterfield Tile Co Inc

Workers arrived without proper tools smelling strongly of marijuana. Produced an enormous amount of dust and debris. The owner promised to come back and clean, but didn't. It cost me nearly as much to clean as it cost for the job.

I was interested in a price quote for gutting and replacing my master bath. My call was answered and it sounded like I may have called at a bad time or something. I asked who I was speaking with and was told it was "Ginny" who was clearly irked at me for asking that question. At that point, I said I'll take my business elsewhere and Ginny was more than happy with decision. If I can't be appreciated before the sale, how will they treat me afterwards?? Good riddance.

The initial install by Chesterfield Tile went OK in May 2015. Eight months later, there was a leak under the shower again. It was not a drip-drip sort of leak this time, It was more of a steady stream - thankfully into an unfinished basement. The cause was identified as the failure of the new shower pan installed in 2015. This was an unexpected experience and it could have gone better. Pros: The owner came promptly to inspect the issue. Replacement was scheduled for 2 weeks later. The crew who removed the tile installed in 2015 and installed new tile did a good job, in fact it looks better than the original job done in 2015. Cons: The owner never apologized for the shower pan failure or the inconvenience to the residents. We were told the crew would be there between 8:30 and 9am the 2nd day to grout the new tile but as of 1pm, no one had come. I called the office, who had to check and call back. Later, they called and said someone would come between 2 and 4pm. Someone came to grout at 3:30pm. I really wanted to like this company but over the course of 3 jobs in 1 year, 2 out of 3 had below average outcomes.

The job was done by 3 different pairs of tile folks. The first pair left the job site at 9am, said they were getting materials but never came back. Another set came on Saturday, said they'd be back on Sunday but did not show up and did not call. A third group finished the job. The quality of the work was OK but there was poor communication from both the on-site folks and the office, and poor professionalism. I did not like how a sub-contractor was used for this job rather than their usual professional employees. The sub-contractor had the nerve to try to get me to hire him as an individual next time (though he was the one who left the job site and didn't come back). I have hired this company for 3 jobs for my rental properties - the first 2 went OK but this 3rd one was a mess.

After reading a lot of nice reviews for Chesterfield Tile here on Angie's List, I was looking forward to getting this smaller job done, because I have two bathrooms at another house that I wanted completely tiled afterward, and this made for a good test before shelling out more money for a bigger job. First, the good: 1). The price was good, in my opinion 2). Everything from initial contact through sales visit and estimate went great. 3). The two guys that came out to perform the work were nice. The disappointments: 1). Chesterfield Tile selected and installed a color for the walls that I didn't agree to. The shower floor and floor tile are fine though - the problem was just with the walls. When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company. The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract". Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to. To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense. My problem was I had lost all confidence in him at that point. I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them. 2). (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower. Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly. Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it. That cost $412.94 to fix (replace clogged pipes/trap). I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason. Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor. Back to square one on Anglie's List for me!

They did a good job. They got a B vs. A because they billed me before the job was done.

Rick was our project manager, was easy to work with, knowledgible, gave good advice, listened to my wishes, and was cheerfully flexible when I changed my mind about some parts of the project. He gave good advice re toilet choices, and about on-line sources for tubs and hardware.For the cabinet portion of the project he worked with Better Kitchens and Baths. I was not familiar with them but they turned out to be great to work with as well--I'll write a separate review for them. There was a little mix-up initially on getting them together on their estimates, which delayed things a bit, no big deal, but after that things really went very smoothly. Rick's office staff and construction quys were unfailingly courteous and pleasant to work with. The bathrooms look great and the whole project was fun. Highly recommend these folks.

It was good. I can't recall how much I paid for the service as it was last year but I would recommend their services.

Overall went very well. Very good work. Stay on top of them and everything will be great. Had a personally owned drill walk out of my house, but owner gladly subtracted from total contract price.

It went very well! They are a super company to work with and do excellent work in a timely manor!! i highly recommend them.

These folks are great. They put in new tile floor in kitchen, 1/2 bath and laundry room. Got a couple of quotes and they were most reasonable and seemed most knowledgeable. Did job as scheduled. Workers (most are related) were polite and hard working. Cleaned up very meticulously after themselves. I had a couple minor items for them to come back and tweak, which they did with no attitude and seemed to genuinely want to do a great job. I would absolutely use them again.

THE JOB TOOK LONGER THAN I WAS TOLD, THE MEN CAME WITH THE WRONG TILE AND WITH THE WRONG INFORMATION, AND HAD TO GO TO THE STORE TO BUY THE CORRECT TOWEL BAR, SOAP DISH ETC. BUT MY MAIN COMPLAINT IS THE SHOWER FLOOR. I PICKED OUT A MARBLE BASKET WEAVE PATTERN THAT HAS 3/8 INCH BLACK SQUARE IN THE CENTER OF EACH DESIGN. I WAS ALSO TOLD THE GROUT HAD A SEALER IN IT. AFTER 5 MONTHS, THE GROUT WAS TURNING YELLOW, AND AFTER PUTTING ON MY GLASSES AND INSPECTING THE FLOOR NOTICED THAT SOME OF THE BLACK SQUARES WERE MISSING, AT LEAST A DOZEN WERE INSTALLED CRACKED OR BROKEN AND SEVERAL WERE NOT FLUSH WITH THE FLOOR, MEANING THEY WERE PUT IN WITH PART OF THE TILE STICKING UP. I CONTACTED CHESTERFIELD TILE, AND ONLY AFTER WAITING THREE WEEKS WITH NO RESPONSE, I SENT THEM A CERTIFIED LETTER. THE OWNER FINALLY RESPONDED BY E-MAIL AND SENT SOMEONE OUT SEPTEMBER 30 TO REPAIR THE SHOWER FLOOR. HE DID A PRETTY GOOD JOB OF IT, HOWEVER, HE USED THE WRONG COLOR GROUT, DIFFERENT FROM THE WALLS AND MISSED SEVERAL AREAS OF THE FLOOR WITH THE NEW GROUT. I E-MAILED THE COMPANY SEVERAL TIMES, SENT ANOTHER CERTIFIED LETTER WITH NO RESPONSE. I FINALLY CALLED AND WAS TOLD BY THE LADY WHO ANSWERED THE PHONE THAT MR. GOODEN, THE OWNER WAS NOT GOING TO RESPOND AND THAT I SHOULD GET SOMEONE ELSE TO FIX THE FLOOR AND THEN HUNG UP ON ME. THEIR COMPANY HAS A ONE YEAR GUARANTEE ON PARTS AND LABOR AND THEIR WEBSITE STATES THE JOB ISN'T COM;PLEAT TIL THE CUSTOMER IS SATISFIED. I PAID THEIR BILL WITHOUT QUESTION, BUT NOW THEY WILL NOT FIX WHAT WAS THEIR MISTAKE TIMES TWO.I ALSO CONTACTED THE GROUT COMPANY THAT THEY USED AND WAS TOLD BY THE COMPANY REPRESENTATIVE THE GROUT HAS AN INHIBITOR IN IT BUT IT STILL NEEDS TO BE SEALED, WHICH CHESTERFIELD TILE NEVER DID.

They had to remove 2 layers of floor and that part became much more involved than what anyone expected, but they stuck by their price and did it. They did an excellent job on the floor and the back splash is something I show off to guest, the tiny cuts they took the time to do made the outcome one I am proud to show off. I would not hesitate to recommend these guys to anyone.

I found them based on reviews. They did our back splash before so we knew how they work correctly. Hopefully, we would like it. They didn't do the floor here before. They were helpful in selection of tiles. They just go to either these two places and talk to either of these two people at each place with an allowance and just pick something else and ask for what we do. They contact the tile place and order it.

Headline: The company promised a 3 week complete renovation from demolition to checklist. They did it. I was very skeptical based on the issues others have had with renovation timeframes. But the work was completed on time, the job was flawlessly done, and the estimate of cost was completely accurate. They are able to provide such a quick turnaround because they are a full service company. They have their own electricians, plumbers, painters, tilers etc. The workers are polite and friendly, and they clean up after themselves every day! I especially appreciated the creative recommendations on design and color made by the company's owner. I would highly recommend this group. In fact, we also had them renovate our master bathroom in August 2013 and we were again very pleased with the work.

Bathroom is about 8x8. In brief, CT removed and replaced wall and floor ceramic tile, installed cement board floor and walls. Installed new shower door, towel racks (I supplied) and shower hardware (CT supplied). Installed new valve behind shower wall. Reinstalled toilet. Original estimate was 5700 based on standard tiles but I opted for marble which added 2500. Tile crew worked 7 days. On day 8 plumbing crew finished up. Quality of work is A+. Quality of people is A+. Daily cleanup, and hauling away. Had another bathroom remodeled by a big retailer. They sent a jack of all trades guy who I thought did a good job. However, CT takes the craft to a new level. They pointed out errors the retailer guy made. With CT you get a 2 man crew that just does the tile. That's 14 man days of craftwork so you get your money's worth. They also send in a plumbing team where the work requires it. Definitely superior to the jack of all trades approach. You pick the tile you want from a huge selection at 1 of 2 local showrooms. Much better than choosing a limited number of samples from out of a suitcase. The new marble bathroom looks spectacular. Definitely worth the extra $. Lots of compliments.

very professional. the backslash is beautiful. these guys know what they are doing.

It went great. Daniel was terrific. He was very patient with my questions. He put down runners to protect the floor and cleaned up everything when he was finished. He went out of his way to find tiles that match perfectly with our existing ones. We are very happy with the work.

They did the job on time, made several good suggestions on tile to use, and cleaned up beautifully at every step of the project.

They were reasonably price and for the work that they did, I thought the quality of their work was really high, their thoroughness was great and they were easy to work with.

Went very well. They even toleratated my fiance changing tile choices numerous times which delayed the project.

They came out and gave an estimate free of charge soon after I called requesting an estimate. They recommended a job be done prior to service to save us money so we would not need 2 service calls from them. They came out soon after we called and kindly came in on a Saturday per our request. They charged less then the orginal estimate.

Chesterfield tile installed ceramic tile in my bathroom. We started off a little rough. They were quick to come see the job I wanted done, but I had to call when I didn't get the estimate when promised. They said people had told them their emails sometimes went to the customers junk folders. While we were on the phone they sent the job quote again and it immediately came through. Since the quote had the promise date I assume it was a technical error. On the day of the job I had to call to see what time to expect them. Once they were here they did an excellent job of communicating the progress of the job. The were careful, put down material to protect my floors. They did have to leave the job twice to go get materials for the job. I asked to have one tile re-cut because it was too much gap in the corner. When the job was finished the floor looked good.

Their tile work is beautiful, but professionally, they did not do a good job with the plumbing work. I had to call another plumber to re-do the work they did. They did work on a couple of Sundays and got the job done before Christmas. They were also polite.

I had a midrange bathroom remodel of 2 bathrooms. I received estimates from 3 companies. Chesterfield Tile was the middle priced one, but after speaking with Rick I felt confident he knew what he was talking about. From start to finish, the job was great. They started the job on time, they were extremely neat (I could not tell they had been in the house until I checked out the progress). All of the crew worked their tails off. After chatting with the tiler and cutter it was obvious they take pride in their work. I got an update of progress regularly, little add-ons were done without incident. Chesterfield Tile is fabulous, and I would recommend them to anyone and everyone. A quality tile job that I love, toilet and fixtures without a problem. I used Morris for the tile, and they too were wonderful. Great prices and knowledgable staff. I am very happy with the remodel and wish I had done it sooner. Thank you, Angie's List!