Cabinets To Go

Cabinets to Go(CTG) has good products, however, the sales contract delivery information is 3 to 4 weeks; my first and second orders took 12 weeks and 2 days to come. My contractor could not take down the old cabinets until all the pieces from CTG arrived as the missing pieces were the start and end of the shelving. They did make adjustments to the cost of the cabinets because of the long delay. Unfortunately when my old cabinets were taken out there was mold, so we had to hold off the new cabinet deliver for about 2 months. Later in the summer of 2014 I ordered more cabinets from CTG. I subsequently learned after 4 to 5 months that they never put the order through and lied to me the whole time. The staff that I was dealing with from January to November 2014 were no longer employed at CTG. Some of the cabinets were the incorrect size and I was never given a refund on those cabinets until much later. On November 25th 2014 I worked with 2 new staffers at CTG who immediately took care of my problems by refunding the appropriate amounts for returned items. I would use CTG again but have a much better knowledge of what to expect. Any other customers working with this company should be aware that they don't come through on all the promises they make.

the cabinets them selves were good ( i would rate them a B). there were a few issues. 1) some of the pre drilled holes for drawer faces were off so I had to drill them correctly.2) magnet to lazy susan was broken and lazy susan door can only go on 1 way. 3) paint on the seams of the face of the cabinet are cracking. 4) cabinets are very easy to put together and are sturdy and made of plywood. 5) there were minor discoloring/not matching problems. The company was for the most part HORRIBLE. there were 2 or 3 people who were exceptional to deal with and everyone else was unpleasant. we ordered our cabinets in february 2014 and was told it would take 6-8 weeks because they were back ordered. we finally got the last cabinet delivered 1st week of JUNE (thats right 5 months later and 40 phone calls including the company president). I installed the cabinets myself and was happy with the end product. The company did work with us on a discount because of all the aggravation. if you want good cabinets for a decent price but can wait a long time for them then go for it.

They are not professional and don't return calls. This job has been going on for too long. I have an 11x10 kitchen, so it's not a big kitchen. I have cabinet doors that are warped and needed to be replaced. They sent me new cabinet doors from California wrapped in bubble wrap, not a box. I have two glass doors that I want to be the same. They sent me these glass doors, and of course, one of them came to me broken. This has been going on for nearly six months and I'm just not satisfied with Cabinets To Go. I like the cabinets, but not the service.