Brazilian Best Granite

What a delight! Khash Erdene at the Richmond warehouse and showroom listened to our ideas and quickly found the stone we wanted. He was also able to Find a remnant that worked out perfectly and saved us quite a bit of money. The online communication provided an easy to execute approval of layout. The turnaround to installation was about two weeks even over the holidays! Installation was quick and professional. Excellent service from start to finish.

Top notch service. Installers pointed out a small issue with cabinets that were out of level and gave me chance to correct rather than install and risk issues later. Required a second trip on their part. Owner took personal attention to a situation that involved a material that we came to find out had a staining problem through no fault of BBG. Owner ensured and helped in selecting a suitable replacement product that looks fabulous.

They were absolutely wonderful. Will sure recommend them

Excellent from start to end; literally could not have gone better. Final product was precisely what we hoped for with all work done right on schedule. If only all our home improvement projects went this well!

Purchased a new countertop; marble. We went to several granite yards in the area and many are good. We loved BBG (Brazilian) because of their customer service. Mindy is the very best!!! None better!!! She is patient, courteous, polite, friendly and has a good knowledge of the products and the process. Their choices offered enough to choose without being to few or too many. Mindy is always quick to please and accommodate with my many trips and requests. Ricardo did an excellent job of laying out the product and showing me options. We will go back for doing other jobs! Thanks for a job well done. We are highly satisfied! :O). Will add pictures after the kitchen is all painted!

Absolutely outstanding pricing, service and work done. Great job, guys! The tile backsplash in the accompanying photos was done by CityStone, a company that Brazilian Best Granite recommended to us. Great job by them, too. Will use BBG again when we have more countertop work to do.

very well, and would hire BBG again

Mindy at the show room was excellent. Midge on scheduling was awesome. The people and the quality of work is what made this experience great for me. The process was super easy and install was quick. After going to another granite company in town that said they were backlogged and I'd need to wait close to two months for install, BBG did the whole job from measuring to install in two weeks. They aren't the cheapest guy in town (they charged extra for a small job), but we've used three granite companies in Richmond for various things in our home and BBG has been the best experience BY FAR. Kudos to their service and quality work! I will call them from now on! Save yourself a bunch of hassle with the other operations and call them.

Wonderful to work with; very communicative; only one glitch with timing.

We used this company to install counters in our previous house, and it went so well that we used them again to replace the counter in our half bath at our current house. We called our sales rep from the last time, Jamie, and she helped us choose a great soapstone remnant for our half bath. We paid extra to have a template made since the house is older and we weren't sure how square the walls are, then we went back to choose how the stone was cut since we wanted to capture the white veining in the stone. Everyone involved in the sales, templating, and fabrication process was very professional and courteous. The installation crew knew what they were doing too. The only hiccup was that they were supposed to come in the afternoon but called about 9:30am to say that they were on their way--I was home that day so it wasn't a big deal but I could see if someone was working how this would be a problem.

Excellently. No problems.

It went wonderfully -- two men showed up actually early on the day they said they would be there. They were pleasant, professional and clearly knew what they were doing. They did a great job given what they had to work with -- the prior contractor's job. I wish we had used them to start with. I will never use anyone but this company if I am installing countertops.

We were happy with the guidance in choosing the material for the countertop, and in choosing the slab from those available. There was a measurement problem, and one edge ended up getting cut about a 1/4 inch short. We were given the option of picking another slab or taking a price adjustment. My mom really liked the granite that she'd chosen, and since the short edge was next to the stove, she decided to take the price adjustment and we installed an oven "gap guard" strip. It matches the stove, masks the gap and keeps crumbs out. Since they would have re-cut the countertop if we'd chosen that option, I don't hold the error against them. All in all, the countertop is beautiful and unusual, and made a statement in a small kitchen.

Easy to pick out and they installed. When installed asked if needed extra support and we were assured that we did not that the top would be sturdy enough. My husband leaned on the counter and it snapped in two. When I called to report the breakage, I was created with an attitude that it was all our fault and it would be quite expensive to replace or repair. After much negotiating they did come and pick up the vanity top glue it back together and bring it back. We DID end up reenforcing the top which made it much more sturdy and supportive. I would not use them again because of the customer service. The way I was spoken to did not feel respectful and that is the quickest way to make sure I don't come back. Done.

The work over site was done by my contractor. First bathroom looks great. I have purchased countertop for second bathroom. It will be installed shortly. They were very good about helping me make my selections. I highly recommend them.

BBG was very easy to work with. I stopped into the showroom to look at granite samples. When I didn't see anything in the showroom, the sales woman drove me to the warehouse where we walked through a large volume of samples until I found one that I liked. She priced out the job, and I signed the contract and paid deposit. From that point, all contact with BBG was handled through the bathroom contractor. The installed granite looks beautiful. BBG did a great job cutting the top to fit our sinks and faucets. The install went smoothly. Almost a year later, we have had no issues. The vanity top still looks brand new.

Nothing "best" about them really. We had them install granite in our kitchen and baths in January and the whole way they screwed it up. They templated the kitchen wrong even though everything was preinstalled the way they asked us to. Now I have a kitchen sink that is supposed to be flush with the counter but now has grout to fill in the gap. In my upstairs hall bath I just noticed that the grout they installed is already flaking and coming loose (if its due to a plumbing leak that's on them too as they reconnected the plumbing). We got this work done less than 3 months ago so it shouldn't already be worn out. We got a breakfast bar installed and they told us they were going to install a balluster to support it but then didn't and told me they "didn't do that type of work even though my salesperson told me that. I had to argue with them to come do it. The granite quality is really good but the work quality is terrible. Just avoid them if you don't want headaches.

Overall we had a very good experience. The installers were professional and on-time. Would use again!

We chose our granite in the showroom and took samples home to verify the colors would work. Our template was scheduled quickly (less than a week) and then the granite was installed 7 days later. Everyone was very pleasant and professional throughout the entire process. The installers were very knowledgable and did a fantastic job hiding our seem. These prices may not be the lowest in Richmond but the total value was excellent.

We went to the store did the layout process, what designs go were, counter top, eating island and desk...the granite arrived a week later. It was installed. Wonderful experience. Can't say enough good about the entire experience. Trey has come to the house 2or 3 times to look at it and make sure all is okay. We are so happy with the outcome.

Both visits to the showroom went well. Trey, the manager, is very knowledgeable and helpful. I think the fabrication was done well and the installers did a good job. Prior to the installation BBG came to my house to measure the countertops, sink, and faucet. I had to have a countertop support installed. After that was done, they came to the house again to check measurements prior to the install day. Unfortunately, there were some problems that occurred which were frustrating. Thursday 11/20/14 - Counter top installation On the installation day I was given an estimated arrival time of 3:00 pm. When no one had arrived by 3:30 I called to see where they were. I was told they would be arriving closer to 5:00. By 6:15 they still weren't there and no one had called. I contacted Trey on his cell phone and was told the installers could be at the house by 8:00 pm. The other option was to have them come the next morning. Since I had scheduled my plumber to come the next morning to reconnect the water and he doesn't work weekends and you have to wait at least 12 hours (preferably 24) for the adhesive to set before reconnecting the plumbing, I agreed to a late night install. The guys arrived at 8:15 and were at my house until 10:00 pm. At some point in the process incorrect measurements were submitted for my sink which resulted in the backsplash pieces that run behind the sink being cut incorrectly - which resulted in the seam being 4 inches to the right of the faucet, rather than hidden behind it. One piece of backsplash needed to be shortened and another longer piece needed to be cut. Wednesday 11/26/14 ? Backsplash fix ? Appointment #1 The installers came to my home but had no knowledge of any backsplash repair work. They thought they were at the house to do some caulking. They said there had been a mix-up and they were sorry. Friday 11/28/14 ? Backsplash fix ? Appointment #2 The installers brought new backsplash pieces with them, but they were still the wrong size and the repair couldn't be done. Wednesday 12/3/14 ? Backsplash fix ? Appointment #3 The pieces were the correct size and the repair was done. Overall, I'm happy with my new counter tops but it took 6 appointments to get them installed, which was too many. Since there are so many positive reviews of BBG on Angie's List, perhaps the problems I encountered were due in large part to the staff being overwhelmed by the volume of work that comes in close to the holidays. I would say in general to anyone getting new counter tops to NOT have them installed anywhere near the Thanksgiving/Christmas rush. I would also suggest scheduling your installation for a Tuesday or Wednesday. This gives you more leeway in terms of scheduling your plumbing reconnect appt. so that you?re not without water over the weekend in case your install is delayed. BBG told me that they were going to make some changes in internal procedures to prevent the errors that occurred from happening in the future. Hopefully these changes have been implemented. I gave them a D for professionalism partly because of internal communication failures and partly because through all of this the owner never contacted me to let me know that this isn't how they normally do business or to apologize for the mistakes.

OVER ALL IT WENT VERY WELL, THEY WERE FRIENDLY AND ON TIME. THERE WAS A PROBLEM WITH A CRACK THAT HAD BEEN REPAIRED PRIOR TO DELIVERY. THEY INDICATED IT WAS REPAIRED AT THE QUARRY, AND THEY DIDN'T SEE IT DURING THE CUTTING OUT OF THE SINK LOCATION. IN ANY EVENT THEY DISCOUNTED THE PRICE TO MY SATISFACTION AND GAURENTEED THE REPAIR IN WRITING. THEY WOULD HAVE REPLACED THE PIECE HAD I REQUIRED THEM TO DO SO.

Everything went very well. Went to the showroom where everyone was very friendly and helpful. Helped up to pick out a granite pattern and schedule when someone would come to our home and take the measurements. Staff came to the house on the scheduled appointment date and the expected time. The staff was very friendly and actually measured another counter top for a future granite purchase. We were contacted when the counter top was in and scheduled an appointment fot it's deliverly. The delivery staff were very professional and friendly and did an excellent job. We were very pleased and are still pleased with our new granite counter top.

It was a small project but we had no problems.

I stopped in their store on to see their selections and met a salesperson whom I told I was a member of Angie's List and asked if they would honor the discount they advertised. She said they would. She suggested I go to their warehouse to see additional granites. In the front of their store, they advertise that they will match other prices. I made an appointment for the sales person to come to my home to measure. I told her which granites I was interested in and what edge I wanted. Both she and the owner kept trying to talk me out of that particular edge, saying I would not like it. I was sent several estimates on several different granites they had in stock, based on her measurements. When I checked the measurements they were off. One was a considerable amount different(20"). I notified the sales person and she said the owner was going to come out to measure, which he did. When he was there, I told him of the discrepancy and also told him I wanted a generous overhang on the breakfast bar. He said the minimum normal was 10". I said I wanted more like 12 or 14" and showed him to the end of the wall. He changed many of the original salespersons dimensions including the overhang and made it smaller than I requested. As I always do, I shopped a couple of other granite providers, to make sure their price was fair. As it turned out, Another provider just down the street was less. I told the salesperson, showed her their quote and she asked the owner, and he reluctantly agreed to match their price, but refused to honor the Angie's List discount, as well. When the granite finally arrived, the edge cut was wrong. It was something we didn't even consider, with the confusion of so many estimates with changes being sent to me, I failed to see the salesperson had changed the edge. It was so different, I just could not accept it. They took the marble back and the owner called to say he thought he could correct it and still make it work, but I would have to accept another edge, instead of the one I thought I had ordered. When the granite came, a couple of the pieces of the granite didn't fit properly, so they had to take it back and try and fix it. The next time they brought out the pieces, it was 7pm in the evening, some adjustments still had to be made and they had to cut into the sheet rock in several places( that had just been repaired ) to make the pieces line up. I noticed the mitered corned was very rough and chipped and was concerned it would chip more and show it was not smooth. I was told it would look ok when finished because they add filler. The breakfast bar overhang was only 9 3/4" not even the 10" the owner said was minimum and certainly not what I requested as a generous overhang. The sink was a very poor quality, very tin sounding and not with no insulation underneath as others I have seen and not the quality the salesperson lead me to believe to expect.. I ordered and paid additionally for grills for the bottom of the sink and when they came in I went to their warehouse to pick them up and found each side did not match nor did they fit properly. They had to reorder and I finally got them after another visit to their warehouse. Over all I have to say while the people I dealt with were nice and the installers worked very hard to fix a problem they didn't create, I was very disappointed the owner didn't honor the Angie's List Discount and that their attention to detail was so poor. Sorry to say, I would not use them again.