Air Excellence Inc

I chose these guys because they said 10% off for cash purchase & all the other guys were talking about rebates. 24 hour emergency service claim on their web page too. Installer "Brad" arrived days earlier than my appointment, dispatcher saying Brad finished a job earlier than expected and I was glad to get a Friday afternoon install instead of waiting until Monday morning. Friday 4:30 came around said he was done, sign here, and please fill out this evaluation card. My eval - quick and sloppy. Brad finished my install by skipping things specified in the installation proposal signed by me and salesman Tony. Brad didn't install 4" snow legs or a new electrical whip for the Trane XV20 A/C. The A/C was installed below grade on a warped composite pad. The A/C shipping box was too tall to fit inside their Service Van so it arrived unboxed and was installed without telling me about the damaged paint and misalignment of one side panel. The upflowing XC80 installation looked good but the AC coil on top of the air handler is skewed so no sides are flush where it connects to the XC80 (3 sides could have been perfectly flush). I had cold air blowing into my face & garage from condensate and freon lines penetration in the hvac stack. The evaporator box has condensation forming where it exhaust into the existing plenum system. The Comfort Link II thermostat was installed skewed without using a level. The house is now cool but I am steaming! I took photos and notes were emailed to my sales agent, Tony, hoping he would get things corrected. I repeated this one week later to the service manager, Ed, telling him that Brad had deviated from the installation agreement & asked for proof that an Imanifold Certified startup had been performed. Ed said they would replace the side panel on the XV20 & would send me the Imanifold Certification. Ed sent different tech (at my request) to level the AC pad, install AC electrical whip, snow legs ( I was really concerned about moving the AC with lineset still connected) , level thermostat, and tape up all the air leaks in the garage. About a week later, I called service manager and they said Imanifold data has been lost and work will be redone. Brad later confesses to me that he never did the Imanifold Certified startup on my system. June 20 - Brad arrives and makes two hole in my plenum to connect his Imanifold gear and all the other connections but doesn't know the PIN # to connect his smartphone to the Imanifold bluetooth so we must try again at later date. He also brought the wrong side panel for the XV20. Chesterfield county permit man inspects the HVAC installation and fails due to oversized circuit breakers. Brad replaces circuit breakers free of charge permit man is happy a few days later. Air Excellence called on July 3 to say Brad has finished early and can come over with side panel and Imanifold gear. (but I am out of town so nogo.) July 14 and still waiting for a call back from their service desk. I paid in full seven weeks ago. Give your techs a check off list & ensure they don't cut corners!

Excellent.

unknown

unknown

Very well. Technician was friendly and knowledgeable. He took the time to explain what he was doing and performed his job very admirably.

It was excellent! I am very happy with their service! They are fantastic! They came by and fixed the major mess up by the previous company. They saved me a lot of money!

iWe worked with 5 HVAC companies trying to decide which to use. Air Excellence did a professional inspection, gave us several alternatives and recommendations and always responded to any questions I had. The only reason we chose another company was price. Even when we told them the choice, they were highly professional, asked for feedback and thanked us for working with us. Should we ever need more of their services, we will consider them again.

I purchased a service agreement because of the confidence that the employee instilled in me.

This was the first time I used them and the experience was excellent. They are very prompt with their call backs and came when they said they would. They cleaned up after themselves and did a great job; they were all around excellent. I will use them again in the future.

They assessed the situation and let me know what he thought he needed to be done. We both just thought it was from all the rain we were having so we did not do the work. I then went down a few weeks later and there was water. I pulled the top of the water tank off and saw it wasn't stopping the water way. There is a certain level it should be to stop the water from coming in. They couldn't fix the problem but I had them check a clogged in my bathroom sink upstairs. The plumber who originally came out was just learning and wasn't completely sure what he was doing. He thought he cleared up the problem and during the process of putting back the sink he caused a leak. They had to send out the master plumbing and it took him a couple times to finally get the leak stopped. I told the master plumber I would not need their services anymore and I ended up having a friend come out and get the clog fixed in the upstairs sink and the basement leak. I just used them for their plumbing services. They do heating and cooling but I do not know anything about their quality of work there.