A Williams And Fogg

Do yourself a favor and find someone else to do the job. There are two HVAC units in my house. Williams and Fogg replaced the lower level unit on August 24, 2018. They replaced the upper unit on August 27, 2018. The ceiling in the bedroom below the attic installed unit started dripping water from the ceiling on August30, 2018—I contacted Williams and Fogg, I had to leave a voice mail. There was no response, Labor Day weekend. On Tuesday, September 4, the ceiling of the bedroom collapsed. The unit upstairs had not been installed correctly. The opening was 6 feet by 10 feet. Ron Fogg from Williams and Fogg was out the next day. We requested that Service Master do the clean-up, Williams and Fogg would do the restoration. Service Master completed their portion of the job on September 10, 2019. I contacted Ron Fogg to let him know he could finish the job. It is now January 31, 2019. After contacting Ron Fogg numerous times, at least once a week over the past 4 ½ months, I have no more patience left. We have had four different people come to determine what materials are needed, only to not show up the next day to finish the job. One individual did not show up for his appointment on a Wednesday, then rescheduled it for Thursday, when he didn’t show up he promised he would be at my home first thing Friday or he would give me $100. When he showed up at 1:05 PM I asked for my $100. He laughed, I didn’t think it was funny and told him to leave. The last time I dealt with this company, Ron Fogg was involved. We had agreed to meet at my home at 9:00 AM. Ron was to be present all day. He was to supervise the replacing of the subfloor that Service Master had removed because the floor had warped. He was also to supervise the problems with the HVAC installation including replacing the drip pan that was too small. Ron arrived ahead of schedule. At 9:15, I spoke to Ron and asked him where his ream was. He told me they were on their way. He then told me he had no intention of staying to supervise until the job was complete. My patience expired. I told him no one from his business was allowed in my house.

Following a frustrating experience with another company in the area, I called Williams and Fogg on a Sunday, and these guys came the same day and performed the crawlspace inspection, replete with photographs for my review. I cannot say enough good things about my experience. Their prices were much lower, and they were willing to do the job on a Sunday. The tech, Albert, was professional and courteous at all times. His dedication to his company and his work was evident. Kudos to these guys. Highly recommended!

We called the home warranty company at about 12:30 today after our toilets overflowed for the 2nd time this weekend. They first called another company that didn't call us back and then they called this company. They called and said they would call back in a minute to let us know when they would be able to get to us. We waited 30 minutes and they didn't call so we called them. The man gave my husband a hard time for calling back and said it would be awhile. Finally at 5pm, their dispatcher called and said the plumber was on his way. An hour later I called to ask what that meant. She called me back and said he was 8 miles away. He finally got here at 6:30pm. He immediately asked for the deductible without even stepping in the house. He then spent 30 minutes on the phone with the warranty company. We asked him what he was doing and he said he was "getting his books straight." When he decided that he couldn't do anything without removing the toilet, he charged us $130 just to move it. He wouldn't start until he had the check in his hand. He then tried to snake the drain and just kept telling us that it wasn't working and he kept calling the owner of the company to get his advice. Nothing was working and we were just trying to ask him what to do next. He proceeded to tell us that he would have worked a lot harder on the problem if we had called him directly because the warranty company "rips them off." He really seemed like he just didn't know what he was doing. He just kept complaining about how many jobs he had that weekend. We are going to start calling other plumbers in the morning.

I had to wait on hold for a LONG TIME and even got disconnected; when I called back, they did not apologize. However, I set the appointment & she supposedly confirmed it... but... They NEVER showed up !!! My poor husband waited around the day that we SCHEDULED and he waited & waited & waited.... When I called to complain, I was told by BOTH the owner and the front desk that they were simply too busy and that my husband should have called them to remind them !!! Needless to say, we too are "too busy" to ever consider calling them for service. HORRIBLE customer service & POORLY managed.

Took 2 days to fix this clog- they keep saying that the parts for my tub where out of the ordinary..and that they had to go to their field room to get the parts.. which I was charged for the time to get these so called unusual parts.. is this normal to charge for the time to get the parts ...I don't know.. One guy started the job.. but it took 3 to fix the issue... the next day..