Royal Interiors Inc

We recently purchased new wall-to-wall carpeting and padding for our 3 bedrooms from Royal Interiors in Reston, Va. Our experience was wonderful from beginning to end. Mr. Jay Dastouri, the Sales Manager at Royal Interiors, epitomizes customer service excellence. I called Royal Interiors to request and schedule a home visit to discuss and view selections and to have measurements taken toward an estimate. We had already decided our preference of carpet fiber and carpet type as well as color family (tan or gray). I communicated our preferences to Jay. He clearly listened because he brought exactly what we had hoped to see, thus made our carpet selection easy. Jay expertly and patiently addressed all of our questions, then sent us the estimate almost as soon as he returned to the store. Jay went the extra mile for us when he agreed to another home visit to resolve a couple of items that occurred to us after examining an estimate we received from a competitor: re. quantity of carpet needed (competitor reflected more) and padding type (one with a moisture barrier). We certainly didn't want to buy any more or any less carpeting than needed; but we also wanted the carpeting installed as seamlessly as possible. Jay explained that the amount of carpet he indicated presumed a few more seams that would be strategically positioned, thereby reducing our cost. After talking it through, we decided the less seams the better. So he re-measured and arrived at slightly more carpeting needed. We also upgraded to padding with a moisture barrier. Jay worked up the new estimate at our home and we selected him on the spot. That's the level of comfort we felt working with him. He explained that they have their own expert installers (father and sons) who they've used for years. Installation of our new padding and carpeting went smoothly. The installers carefully cleared each bedroom of the furniture in it, removed the old padding and carpeting which they would haul away, then competently installed our new padding and carpeting. The carpeting looks seamless and terrific. Jay called us when the work was done to make sure all went well. MANY THANKS JAY and ROYAL INTERIORS!

Jay provided excellent service in helping pick out my hardwood floors and upstairs/stairs carpet. Jay was responsive, honest, and realistic about the flooring material and installation. My wife and I could not be happier with the service and look of our new floors!

No problems except a cold weather delay on the ceramic tile floor which required staging and cutting in garage.

Work was very professional and any small imperfections were happily fixed once the installation was completed. The only thing I would ask is for a copy of the contract to be provided along with a copy of the invoice.

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I had 4 rooms of carpet replaced. Provider was very helpful picking functional colors at an affordable price. Was very responsive, accommodating, and quick with install. Would definitely use for future flooring projects!

The floors were finished flawlessly, there was no damage to any furnishings, and all debris and dust was cleaned up without any need for a revisit. Ken Shakibnia, the President of Royal Interiors, provided the estimate and oversaw the successful completion of the job. As long as he's involved, customers can rest easy that the job will be done professionally.

We had excellent results. The installers were capable, polite, helpful. The floors are really beautiful.

They came and measured and we picked out what we wanted and arranged installation date. Workers arrived early, worked the entire time and did an excellent job.

We contacted Royal Interiors while purchasing a home in Leesburg. Ken Shakibnia went above and beyond by coming out to our home and giving us his professional opinion on the process and cost to restore the wood floors in this house during our final walk through. He went out of his way to put a team together in a few days to sand and seal the floors prior to our move into the house. Working through the weekend in high heat and a short time frame, the work was completed and our wood floors are beautiful. Additionally, Ken personally came out during the weekend to make sure his team was completing the work to his high standards. He clearly communicated the process, gave us a reasonable estimate and followed up with us to make sure we were completely satisfied. We are very impressed with Ken and we highly recommend Royal Interiors!

Read This Review PRIOR To Going with Royal Interiors Major Issues! Please read in detail and see pictures. Clogged HVAC system and Vent Ducts throughout entire home o I left specific instructions not to run the AC when the tiles were being cut as well as when the existing floors were being pulled up, and new floors cut and installed. o I turned off the AC unit at the circuit box to ensure this would not be an issue. When I came back on site to review the work the AC was running. As a result the debris damaged and clogged my HVAC unit and vents. I have pictures showing damage and documentation from the service companies outlining cause Floor Boards Damaged - throughout entire home o All of the home?s base/floor boards throughout the unit were damaged due to the installer using a crowbar to pull up my existing floors. o I have pictures showing damage and documentation from the repair company outlining cause Door Jams Damaged - cut too short o Installer cut all of my door jams too high in order to extract existing floor o I have pictures showing damage and documentation from the repair company outlining cause Dishwasher damaged o Installer pulled up existing tile floor under the dishwasher but left gravel tile debris under the dishwasher. They did not remove this and it was only discovered after the dishwasher wouldn?t run properly and the bottom plate removed. o I have pictures showing damage and documentation from the repair company outlining cause Bathroom tile floor o Tile floor that was put in was not level and when my porcelain sink was installed the porcelain sink leg did it not fit properly causing it to fall, break and be replaced o I have documentation from the repair company outlining cause Tub Tiled Wall - Bathroom o I had a new tub put in prior to the tub tile wall going up. I had requested several times that the tub be covered while the tile/grout was being installed/applied. * Crakes in grout have now begun to surface throughout tub wall area o I have pictures documenting the workers standing in the tub with no cover on/over the tub for protection Wood Floors o The laminate wood floors were never brought to my home the day before the install to allow for climate acclimation, nor did they take moisture readings ? which I later found out via the independent inspector and manufacturer is standard practice and important for expansion o Gapping in floors was present upon completion of install ? when I pointed it out to the owner of Royal Interiors, he said to me, and a witness, that if three business cards could fit in the gap that this was normal and allowed. I was told by independent inspector and manufacturer THIS IS NOT NORMAL or acceptable practice. o The independent inspector report states: ?As the gaps were present at the completion of the installation it seems likely that the planks were not fully locked together.? o I have the independent inspection report, as does the owner of Royal Interiors Over time, the floors have continued to increase in the level of its gapping and now in several new places. This prompted me to contact the owner of Royal Interiors to let him know the issues I was experiencing with the floors and allow for the one year warranty on install to kick-in. The Owner indicated that because I had signed off on the final bill/invoice that took the repair damage costs off the final bill, that he would not be extending his one year warranty. Please remember potential customers, that damage/repair cost taken off of the final bill ONLY went to pay for all of the documented, invoiced, damage his installers created and the time away from work to remedy the situation ? The owner did not note on the final bill nor communicate that this would void his one year warranty. Two seperate issues. Upon notice of this new information, I contacted the manufacturer to see if they could assist. The Manufacturer paid for an independent contractor to come out and inspect the floors and then felt so bad about the issues I was experiencing that they offered (I have this in writing) to replace all of the materials for free, but I would need to pay for labor on the install. I went out and got an independent quote for cost on labor to install new floors that came in around $2900.00. *** Again, Royal Interiors owner indicated that he would not cover the full labor of the install (as his warranty should cover) and that he would offer $500.00 to apply towards the pull up (only) of the floors. This dosen't even begin to cover the install. Based on all the issues I have experienced and continue to experience to date, I would not recommend working with this store and plan to continue to pursue this issue. See Pictures

This was the second job we contracted with Royal Interiors. Given our incredible experience with our hardwood floors (see Sept 2012 review), we didn't even shop around for another flooring expert. Harry was as helpful and gracious as ever. This job was not as seamless and shows their commitment to quality and customer satisfaction. We ordered a mid/ high quality carpet (Masland) for our family room. It was a new design and when the carpet was delivered from the manufacturer, some of the looping made it look as if there were spots in a 5x5 area. Harry's team proceeded with the install so we would have a nice, usable room while the replacement carpet was ordered. They dealt entirely with the manufacturing claim so we had no hassle or paperwork to deal with. Harry came out with the manufacturer's representative to ensure the claim was dealt with properly. His team then re-installed the new carpet 4 weeks later at additional cost to us. This was clearly not an ideal situation for his team but he was professional throughout and ensured our happiness from start to finish again. Such an impressive shop. Highly recommended for carpet and wood floors now.

I can't give enough praise to Harry and his team for this work and the ENTIRE process. We are incredibly satisfied with the quality of the job (which was finished ahead of schedule) but also enjoyed working with them at every step. Initially, we were very hesitant to use them given the lack of good Angie's list reviews. We had just moved to the area and rely heavily on the online reviews. After dealing with several downright sleazy bidding experiences, I dropped into Royal Interiors on a whim. I had no intention of using them but was won over by the sincerity and honesty of Harry. He was genuinely helpful, professional and knowledgeable. I had not mentioned the scope of the work we were quoting so he spent all that time answering questions and pricing carpets as part of his day to day work. He was patient and never, ever pushy. It was such a refreshing interaction that we decided to take a risk and go with our gut instead of proven recommendations. We are so happy we did. The hardwood floors look beautiful. We were on a tight timeframe and they finished their work a full day early. They were flexible, working around other contractors and time constraints. They were very, very receptive to our picky standards, even researching new materials and upgrading a rounded molding for a more perfect match. They found and fixed imperfections not part of the initial quote. Clearly quality was paramount. Their pricing was not the lowest (of 4 quotes) but was only off the lowest by a few hundred dollars. Given our experience, I would have expected they'd be near the higher end. They never rushed, but put in long hours and do the job right, even if it was not originally budgeted. I recommend Harry and Royal Interiors without hesitation to anyone looking to refinish their hardwood floors.

The installer was in a hurry and needed repeated encouragement to clean up the dust and to remove the old underlayment staples and bits of carpet before laying the new carpet. And he cut the carpet a couple inches short at one of the doorways. The store was gracious in agreeing to fix it. The owner came out to see and bought a threshold to cover the extra inches. The threshold had to be cut to fit around the doorway and the installer mistakenly cut away more than necessary, but it works. There is a also a dispute in the charges. My card company, Citi, says the store charged me twice. The salesman says they did not and did not receive extra funds. I tried to resolve this directly but could not. Citi insisted on closing my credit card account before they would get involved. Citi will treat the dispute as fraud.

They did a good job. The quality was decent. The stretching was good. There were no exposed nails.

This is the 3rd time we have used this company. First time was for Living/Dining Room area. Second time was basement. Basement flooded and we had them put in carpet again. We were given several choices of carpet, got to take samples home so we could see them in the basement light. When they came out to measure they picked up the samples. For the price the insurance gave us we were able to upgrade our carpet. Royal gave us an upgrade on the padding too. They came out quickly for measuring (next day) and came out quickly once the carpet was delivered to them. They knew another company had left us in a bad way and our basement was unusable without carpet. What can I say. They did everything they were supposed to do and they did it the first time. They even fixed a little strip of carpet upstairs for us. Moved stuff back into the area that was moved by another company but not put back. The carpet in the basement is nice and soft. Feels great underfoot, even the children noticed. Looks great. We are very particular in the service we expect. We truly believe that a company should treat our house as they would treat their own and give us excellent service. This company has done that. Will use again when needed.