Peabody Residential

Property Management, Real Estate Agents

About us

10% OFF YOUR FIRST LISTING COMMISSION! 100% Satisfaction Guarantee offered through our 3 Guarantees Program - 1) 100% Happiness Guarantee, 2) Tenant Guarantee, 3) Elective Contracts. Quick Response Time to Client Communication, Less than a 2% annual Late Payment Rate, and Zero Evictions are some of the benefits we offer to clients! Using a team approach, clients can feel confident that there is always someone available to respond to their communications and property needs. Communication and responsible decision-making are at the core of our company and 94%+ client satisfaction rating. *Guarantees only apply to the execution of a current management agreement.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Residential Property Management, Real Estate Brokerage - On-line Landlord & Tenant Portals, Leasing, Management, Maintenance Coordination, Inspections, 24 Hour Emergency Hotline, Tenant Screening, Lease Renewal, Annual Reporting, Late Rent Collection, Preventative Maintenance, and Sales.

Services we don't offer

Unfortunately, we do not Manage Associations or Properties in Maryland.

Amenities

Free Estimates
Yes
Senior Discount

no.

Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.8166 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
2%
3
1%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 151-166 of 166 reviews

Shannon S.
10/2016
5.0
real estate agents, property management
  + 0 more
Please see above.
Description of Work: I initially hired Peabody to rent out my house and then decided to sell it, keeping Tino Peabody as my realtor. Unfortunately, we had a contract fall through due to a gas issue. During this time, Tino and his team worked diligently to help with the gas issue (Tino slept in his car outside of my house one night waiting for the gas company because I live out of state - the gas company never showed up). Although the buyer eventually backed out, Tino and his team have continued to work hard for me with their attempts at selling my house. They keep me posted on when there are showings and Tino has been patient with the process. Despite this being a stressful situation, Tino and his team have put my mind at ease on several occasions with their kindness and empathy and have reassured me they will do what it takes to sell my home. Living out of state and trying to sell a house is tough, but I am glad I have Tino in my corner. I highly recommend them to anyone e looking for property management/real estate services.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
We are committed to assisting each and every client with their rental needs. It has been an absolute pleasure working with you and we will continue to do so until you get sick of us :) Thanks again, Tino

Frederic M.
03/2016
5.0
real estate agents, property management
  + 0 more
unknown
Description of Work: Peabody Residential has managed our rental property for over a year now, and are doing a great job! Every minor complaint from the tenants was promptly addressed and reported to us and we were able to respond to our tenants much more quickly with Peabody's help. Now all is quiet and everyone seems happy, so we are, too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
We are so very pleased you have has such an excellent experience with us. Our new and improved Landlord communication and updating system, seems to be working as we hoped. We look forward to our long and successful relationship. Thank you, Tino Peabody

Donald G.
07/2015
5.0
property management
  + -1 more
.
Description of Work: They managed my rental property in Leesburg, Virginia, while I reside in Western New York. Cost is based on a percentage of the monthly rent proceeds. They also arrange for any needed repair, prepare end of year tax documents and do inspections of the property. I was very please with their services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Helen D.
10/2014
5.0
property management
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
We truly appreciate you choosing to work with us and you taking the time to submit this review. We look forward to a long and positive relationship.

Steve H.
10/2014
4.0
property management
  + -1 more
unknown
Description of Work: They evaluated my condo and potential rental rates; arranged for painting and cleaning; advertized for and screened tenants; arranged for a handy person to make repairs requested by the tenants; and continue to be my agent. Their on-line system for requests and financials is useful and easy.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8

Response from Peabody Residential
Thank you for taking the time to submit the review. It is great to know you have positive things to say about your online account through our website. You have been a pleasure to work with and your feedback and suggestions to me has helped us create and implement improvements in our systems. We look forward to long term relationship with you.

Joyce C.
02/2014
5.0
property management
  + -1 more
Fine
Description of Work: Inspected the property, took photos, posted apt on their site.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
Thank you for the review. I am very happy we have leased your property, the tenants have settled in and now things have settled down. We look forward to working with you far into the future.

Rick L.
04/2013
5.0
property management
  + -1 more
great
Description of Work: I was struggling as an absentee property owner new to renting and renters. Peabody immediately fixed problems with the property and saw that the tenants' needs were met. They have given me peace of mind!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
Thank you for the review. Your situation is one we are getting more and more experience handling lately. There is already a tenant in place and the situation is not a happy one for you the owner. Either the property was rented by a Realtor/agent who’s serviced ended after leasing the property and did not really conduct the process the way it needed to be done to transition to a Leased property leaving you unhappy tenants who are a contestant problem in one way or another OR the company originally hired to lease/manage the property initially may have done an acceptable job initially and then has over time services have declined OR they have just done a mediocre/poor job the entire time. This tends to be a fairly easy thing for us to transition to a positive experience with the owner as well as the tenant and was exactly what happened in your situation. So I am really happy that working with us has given you “peace of mind”. I am also happy that you decided to work with us to sell your property. I know initially you had a Realtor/agent who you were going to work with and then after discussing things with us made the decision to have us provide you the sale services offer exclusively to our clients. The result was that we were able to coordinate the sale of the property prior to the tenant vacating, for Top Dollar and in less time than any other company in the last 24 months. So THANK YOU for working with us!

Amy H.
04/2013
5.0
property management
  + -1 more
SEE PREVIOUS
Description of Work: Peabody - best in show, in terms of residential property management.. Responsive, professional, reasonable, proactive, and diligent. They were able to rent my Fairfax condo in under 60 days and get a year lease - they ask for a nominal deposit for repairs (I gave $1000 - I believe they required $750 - ) and are point - all required federal and state paperwork easily accessible, any issues or future needs communicated appropriately. AND they take care of any rentor issues that may arise. Ideal for anyone leaving the area. Do your homework before hiring ANYONE to help you rent your propery, but always keep Peabody in mind. These guys are no joke.and will help you to no end.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
Thank you for the wonderful review. We strive to meet the expectations we set with clients when we first meet them and it seems we have exceed them in your case  It has been a pleasure working with you and I am so happy you feel would “help you to no end”. I have started recently using the phrase, “we manage your property like our own”, which I realize may seem a bit cheesy but is in fact the truth. We do manage the properties I and our staff own exactly like we manage our clients. We do the same way, exactly the same way. I touch on this point because your experience is exactly the result I want each and every client to have with us. If I and my staff are happy with our company services, then hopefully our clients will be as well. Thank you again for our review.

Patricia H.
01/2013
5.0
property management
  + -1 more
unknown
Description of Work: I cannot emphasize how much confidence and peace of mind Peabody Residential has restored for me since our decision to hire the company as our property manager. Led by Tino, it was the only property management group I had any interest in inquiring about after our terrible experience with a prior, non-performing property management group -- and believe me, I looked around! Tino was responsive, attentive, and helpful to me BEFORE I even decided to retain his firm to manage our property. And he and his company's conduct and services to date has been refreshingly consistent. All the positive Angie's list reviews I read are accurate as far my experience with them goes. Again, I cannot thank them enough for the confidence and peace of mind I have in knowing that our property and tenants are in their good hands.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Peabody Residential
The review really does help provide a real sense of pride in what we do, THANK YOU. We do have many clients that have transitioned to working with us because of a negative experience with another management company or individual who wears the property management hat in additional to others. Each of them is more apprehensive than normal, come with expectations based on their past experience and always is skeptical. We try very hard to provide our information in a street and commitment free manor, so that each owner who is considering working with us has all the information they need even before we meet. We also strive to provide the helpful, responsive, consistent and honest communication from initial contact moving forward so our perspective clients get a real feel for they what can expect when working with us long term. Thank you again so very much for the great review and we do our best to maintain the confidence inspiring level of service you have experienced with us so far.

Frank R.
05/2012
5.0
property management
  + -1 more
Great.
Description of Work: Tino amd Erin are fabulous to work with. They manage our condo since we moved from the area and I know it's in good hands. There have been no surprise charges or questionable maintenance emergencies/fees. I strongly recommend Peabody Residential.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Peabody Residential
Thank you for the report and particularly submitting it now after many months working with us.From a company standpoint is it great to get positive feedback not only initially from clients but also after close to a year has passed since they began to work with us. We will continue to work hard to maintain your great rating of us and thank you for your business.

Sikina J.
11/2011
5.0
property management
  + -1 more
see above
Description of Work: Tino is really fantastic. I called him to inquire about property management in takoma park. As it turns out he doesn't work in the area any longer. Nonetheless he turned my call promptly and went the extra mile to refere me to a reputable company that does work in my area. He even called the company to help me negotiate a lower rate! I have been very happy with the referal and am so appreciative for Tino's help. His commitment to customer service is truly exceptional I can only imagine how he must treat his paying clients!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie J.
08/2011
4.0
property management
  + -1 more
We are still working things out.
Description of Work: We contacted and contracted with Peabody Residential to serve as property manager for our house in Silver Spring.
Rating CategoryRating out of 5
$500

Steven C.
07/2011
5.0
property management
  + -1 more
Very smoothly.
Description of Work: Tino was extremely professional, helpful, and responsive to all my questions. Unfortunately, his service did not cover my area, but he was able to refer me to someone he knew. I would strongly recommend contacting Tino if you need property management services. Even, if he cannot service your property, he can at least help you find someone who can.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Peabody Residential
The Member, It was my pleasure to help you find someone who could help you. We always try to make sure that everyone who contacts us is taken care of to the best of our ability. We wish you the best of luck!

Dexter M.
08/2010
5.0
property management
  + -1 more
unknown
Description of Work: At the present time all ventures have checked out well.. The response time that was experienced has been highly acceptable.. Service has been professionally done and outstanding!!!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Peabody Residential
The Member, I am very happy that you have had a great experience with our services. I know when I first asked you to write a report you wanted to wait and see if we continued to keep the high level of service in managing your property as we showed in leasing your property, and apparently we have, so thank you. Being responsive and able to troubleshoot issues is just part of our job and I am happy that the few little things to come up were taking care of quickly and easily. We will continue to strive to maintain the service level that you experienced to rate us with an A. Sincerely, Tino Peabody

Scott B.
07/2010
5.0
property management
  + -1 more
Peabody Management has been great! After contacting them, they marketed the apartment and qualified potential renters. Once a renter was selected, they promptly and cost effectively repainted and repaired minor issues with the apartment. They have collected the rent checks each month and take care of any issues with the apartment so that owning an investment property has absolutely been worry-free! Peabody Management has been very professional and I completely recommend them to anyone who is looking for a property manager is the Washington DC area.
Description of Work: Peabody Management provides the full range of property management services for my condo in Northern Virginia.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Scott B.
01/2010
5.0
property management, real estate agents
  + 0 more
When I was looking for a property manager, Tino contacted me immediately (compared to other property managers who took ~1 week to respond). He then checked the comps in the Northern VA area and was able to set a great rental rate on the apartment and found a qualified tenant. Richard was able to clean, paint, and repair the apartment in a very short time (~2 days).
Description of Work: Tino and Richard Haddad are the property managers my apartment. They found an excellent tenant and took care of all of the maintenance that needed to be completed before the tenant moved in. They did all of this for less than other property managers and contractors charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Peabody Residential
The Member, What a great report! I don’t know what to say but thank you. We try to be as quick to respond as possible. A good working relationship with our clients is what we strive for and I think this situation is a great example of that. Being able to get top dollar for your rental and rent it as quickly as we did, is really a joint effort, so you can take credit for that. Making sure that all the things that need to get done before a tenant moves in and between an old tenant move out and new tenant move in helps us keep your property income high and make for a happy and paying on time tenant. I will be sure to thank our staff for your happiness with their quick work. We really appreciate your business and will continue to do our best. Thank you again! Sincerely, Tino Peabody

Contact information

11890 Sunrise Valley Dr 11890 Sunrise Valley Drive #101, Reston, VA 20191

http://www.PeabodyResidential.com

Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Property Management,
Real Estate Agents

FAQ

Peabody Residential is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Peabody Residential accepts the following forms of payment: Check
Yes, Peabody Residential offers free project estimates.
Yes, Peabody Residential offers eco-friendly accreditations.
No, Peabody Residential does not offer a senior discount.
Yes, Peabody Residential offers emergency services.
No, Peabody Residential does not offer warranties.
Peabody Residential offers the following services: Residential Property Management, Real Estate Brokerage - On-line Landlord & Tenant Portals, Leasing, Management, Maintenance Coordination, Inspections, 24 Hour Emergency Hotline, Tenant Screening, Lease Renewal, Annual Reporting, Late Rent Collection, Preventative Maintenance, and Sales.
Unfortunately, we do not Manage Associations or Properties in Maryland.

Contact information

11890 Sunrise Valley Dr 11890 Sunrise Valley Drive #101, Reston, VA 20191

http://www.PeabodyResidential.com

Service hours

Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM