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L GROVES APPLIANCE SERVICE

Appliance Repair

About us

Owner operated. Hours are Monday through Friday, 7:30 to 4:00, closed on federal holidays.

Business highlights

43 years of trusted experience

Services we offer

For over 30 years, owner has provided factory-authorized service for Sub-Zero refrigeration products exclusively. Also performs out of warranty service.

Amenities

Warranties
Yes

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-16 of 16 reviews

Lisa D.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: He fixed my broken freezer. He did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane K.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed the refrigerator. Was able to fix it without ordering a new part saving me $100.00

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Christine D.
03/2015
5.0
appliance repair
  + -1 more
Mr. Groves returned my call within a few hours and set up an appt for the next day. Although he was delayed by about an hour, mr. Groves called to advise us of the delay and later, his actual arrival time. He diagnosed the cause of the problem (leak into freezer compartment of our Subzero 511) right away - a clogged water line, which he cleared right away. He offered two options: install a heater unit for $75 (plus service call fee), or wait and see. We opted to go ahead with the installation of the heating rope - he was done in another 10 minutes! Mr. Groves worked efficiently, kept the area clean, and advised me about replacing shelves and drawers easily. We've done business with Mr. Groves before and will continue to use him when we need him. He has kept our Subzero going for 23+ years!
Description of Work: Put in a heating rope to prevent freeze-up and dripping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret N.
02/2015
5.0
appliance repair
  + -1 more
See above
Description of Work: We called because we were having a problem with our ice maker in our refrigerator.. They called back promptly...we were able to fix problem by them telling us what to do.without them coming out..very honest !

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Ronna L F.
02/2014
5.0
appliance repair
  + -1 more
Pleasant, professional technician.
Description of Work: Evaporator coil etc.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$675

Tom M.
11/2013
5.0
appliance repair
  + -1 more
As referenced above.
Description of Work: We have been using Lester for 25 years thereabouts. Had a sticky problem with the ice maker on one of the refrigerators. Leaking badly. When Lester arrived he diagnosed the problem (leaky valve), took it all apart and put it all back together again. He then mentioned an impending problem but told us to monitor the situation. He did not suggest an immediate repair. Lester is knowledgeable, punctual, a gentleman and as such just the kind of gent you want around when there is a problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$196

kenneth S.
09/2013
5.0
appliance repair
  + -1 more
First of all, I dealt with a different company for almost 2 years(same store where the appliances were purchased). I spent 2,000.00 dollars in repairs to be told they cannot fix the subzero drawers. When I got Mr. Groves' name from the subzero corporation I gave him a call. In a matter of about 1 month and 3 or so visits, he completely fixed both units. He called subzero to problem shoot, made sure they paid any warranties and even got them to wave some part fees. I cannot tell you how pleased I am with the service I had from Mr. Groves. He cares about his work and knows what he is doing. The units are still working beautifully!
Description of Work: Repaired subzero drawers as well as subzero fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Doreen B.
08/2013
5.0
appliance repair
  + -1 more
Went exceedingly well. Part was still covered under extended warranty but not labor. Mr. Groves had the part available and was able to install it at the initial service trip trip. He was thorough , professional and extremely knowledgeable with years of experience. He is also a Factory Authorized service provider for Sub Zero. Highly recommend.
Description of Work: Replaced evaporator coil in Sub Zero refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jeff A.
08/2013
5.0
appliance repair
  + -1 more
Feel fortunate to have located Groves several years ago. Temperature in fridge never reached target, so called Groves. Took 3 calls to get a call back, I didn't inquire but seems like 1 man operation and perhaps he was on vacation. No matter. Service was for Subzero 650 about 14 yrs old. Arrived when he said he would, quickly diagnosed issue, explained what the problem was and my options (replace evaporator for $500+ or recharge $150 and we might need again in a year or maybe longer). Elected for recharge, and it turns out didn't need much freon, so hopeful it will last a few yrs. He also replaced the ice cube tray arm which had broken a couple of years ago and I rigged up something that sort of worked, but wasn't perfect. He had the correct replacement part on his truck.
Description of Work: Diagnosed evaporator leak; recharged; also replaced ice maker bracket

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Marsha P.
07/2013
5.0
appliance repair
  + -1 more
Excellent service. Explained every thing he did. Provided suggestions for future problem. Took the time to thaw and remove accumulated frost. Got down on the floor and emptied the pan himself.
Description of Work: On the first call, the provider offered suggestions over the phone to help determine whether a service call was needed. When he came after the problem returned, he first thawed all the frost in the freezer and emptied the drip pan to prevent ruining the wooden floor before replacing the terminator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Patricia W.
06/2013
5.0
appliance repair
  + -1 more
For nearly a year I lived with a subzero fridge that produced temperatures above the expected range. But it kept my veggies fresh, my dairy safe and cold enough. Besides, I had hired a different repair person a year prior who had recharged the coolant and indicated it would be fine. But the day came when the temperatures were not cold enough and I had to act. This time I found Groves on angieslist. He was punctual, polite, and a certified subzero repairman. He replaced the fridge evaporator and the freezer compressor--challenging and time consuming work. Parts were free because he got them under warranty. I appreciated his focus and desire to complete the job right. Work area was left tidy, too. It is now two months later and the temperatures are perfect..
Description of Work: Replaced fridge evaporator and freezer compressor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

James Lloyd B.
09/2012
5.0
appliance repair
  + -1 more
Arrived promptly, diagnosed, costed, and repaired. Expensive but worth it. Professional and courteous.
Description of Work: Replaced SubZero refrigerator compressor and replaced ice maker control bar.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$535

Martin G.
05/2012
5.0
appliance repair
  + -1 more
He was on time. He diagnosed the problem instantly. He had all the equipments to deal with the problem. The problem we had for five months disappeared. He is very communicative and punctual. I would use him in the future.
Description of Work: I used L Groves Appliance Service for appliance repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alison M.
02/2012
5.0
appliance repair
  + -1 more
Angie's list needs to narrow their categories or indicate sub-categories.
Description of Work: Groves Appliance was very responsive, called right back the next day after I left an after-hours message. Angie's List customers need to know that Mr. Groves ONLY WORKS ON REFRIGERATORS. The receptionist was very cordial, and referred me and my Oven problem to another company, Nate's Appliance. A part is ordered, so far the work is good.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

ELIZABETH M.
12/2011
5.0
appliance repair
  + -1 more
Mr. Groves answered my call on Saturday and came to fix my refrigerator as promised on Monday. He immediately determined the problem and fixed it. I have used Mr. Groves before and would recommend him to anyone with a Sub-Zero refrigerator.
Description of Work: Mr. Groves determined a blockage in the refrigeration line and cleared it. The water drainage ceased immediately and has been fine since. He also checked the entire appliance and cleaned it as necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Tyler J.
05/2011
5.0
appliance repair
  + -1 more
We spent only about $150 on that service. We liked him very much. He offered us some very practical advice, essentially to get a new fridge.
Description of Work: We used Grove's Appliance Services in early February and they repaired our sub zero refrigerator and diagnosed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    2406 MYRTLE LN, Reston, VA 20191


    Service hours

    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    L GROVES APPLIANCE SERVICE is currently rated 5 overall out of 5.

    Monday: 7:30 AM - 4:00 PM

    Tuesday: 7:30 AM - 4:00 PM

    Wednesday: 7:30 AM - 4:00 PM

    Thursday: 7:30 AM - 4:00 PM

    Friday: 7:30 AM - 4:00 PM

    No, L GROVES APPLIANCE SERVICE does not offer free project estimates.
    No, L GROVES APPLIANCE SERVICE does not offer eco-friendly accreditations.
    No, L GROVES APPLIANCE SERVICE does not offer a senior discount.
    No, L GROVES APPLIANCE SERVICE does not offer emergency services.
    Yes, L GROVES APPLIANCE SERVICE offers warranties.
    L GROVES APPLIANCE SERVICE offers the following services: For over 30 years, owner has provided factory-authorized service for Sub-Zero refrigeration products exclusively. Also performs out of warranty service.

    Contact information

    2406 MYRTLE LN, Reston, VA 20191


    Service hours

    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM