Five Star Septic

Description of Work: repair diverter vaslve

Description of Work: Septic tank pump out and main drain cleaning.

Description of Work: Clean/pump out septic tank.

Description of Work: Septic Tank Pumped

Description of Work: Septic tank cleaning

Description of Work: I needed to have two septic tanks and a septic pump tank pumped on very short notice

Description of Work: Inspected my septic system as required by sales contract.

Description of Work: No work was performed because provider failed to show-up.

Description of Work: date of service -09-29-15 cleaned septic tank fixed pipes cost was 2500.00

Description of Work: What did they do? The nastiest, foulest job. Emptied the concrete tube that houses the pumps, replaced the pumps, replaced the concrete tube, and all the other parts of the job I couldn't stand to see.

Description of Work: Inspect a septic back-up at the sewage distribution box to determine the problem, dug up and replaced the box and lines.

Description of Work: Five Star Septic replaced a septic pump tank.

Description of Work: 5 Star replaced two discharge pumps in my septic system in Feb. of 2010 for $2950 which I thought was a bit high but they seemed to do a good job and my system has been working fine until now. 5 star came back in Aug of 2012 and emptied my main tank for $225 and all was fine. Last weekend, I noticed leakage around my discharge tank and called them on Sunday to leave a message only to be surprised to hear that they were working. They came out that Sunday and said that I had a leak in my discharge line and they'd have to come back the next day to dig it out and repair it. Later I learned that this Sunday call was considered an emergency and I had to pay $135 for the visit. Okay, it's on me, I should have asked.

Description of Work: Replaced burned out septic pump and burned out wires from relay box to septic pump.

Description of Work: Cleaned septic tank and turned the flow diversion valve to redirect sewage to the second absorption area

Description of Work: Five Star Septic performed a septic inspection, and replaced the distribution boxes and header lines/ t-junction for our septic system.

Description of Work: The company replaced two zoeller N140 effluent pumps and pumped out from the chamber

Description of Work: I contacted Five Star to assess a potential leak in my external sewer line adjacent to the exterior wall of my home.Based on that request they dug down to the sewer line and determined that it was not leaking. Prior to them starting the work they made no mention of what it might cost. They told me that a leaky faucet was causing water to appear on the surface. I then requested that they pump out my septic tank. This is when the unrequested work began. They proceeded to dig holes in my yard looking for the distribtion boxes in the septic field. I never requested that they perform this work. They proceeded to expain that replacing the distribution boxes was goodseptic field mainteance. They proceeded to poke holes in the masonry distribution boxes essentially making it necessary to replacethem. Remember I never requested that they be replaced. I requested an estimate for doing this work plus the septic tankpump out. I was told to call the office. I made the call and was told that the cost would be $2650. I taught that was kind of steep but I was told that the distribution boxes were expensive. When I finally ascertained the cost of the distribution boxes they turned out tocost $100. each. At the last minute they reduced the price to $2500. Never was I given a cost estimate before they startedany of the work. During the process of uncovering the access to the septic tank, they severed my Verizon utility lines leaving me withou phone, TV and internet service until the next day. They claimed it was Verizon's fault because the utility lines should not have been near the septic tank. Finally, having completed their work, they left the work sit ea mess. I will NEVER use or RECOMMEND this company again.

Description of Work: Sewer tank cleaning

Description of Work: Our septic system alarm kept going off and we called 5 Star. The technicians quickly diagnosed that we needed a new pump and two new cam locks. After deciding to go with 5 Star they were able to come out the next day and replace the pump and cam locks. The two technicians were extremely professional and polite and they answering all questions posed to them. Additionally, the scheduler/dispatcher was extremely courteous and professional. I would definitely recommend them!

Description of Work: Asked them to come out and do a septic inspection required for mortgage financing.

Description of Work: We were having some work done in our yard (tree contractor) and they accidentally drove over our septic tank with heavy equipment, and crushed it. It created a 4 x 6 foot open sewer pit in the yard (major problem!) We frantically called around to several companies for an emergency pump out and assessment. Five Star was the fastest to respond, communicated clearly and calmly, and were at our place within 2 hours (maybe less?) for the pump out. ($295 of the $5750.) We then got quotes from them, as well as 2 other companies for a complete inspection and replacement. They had the most reasonable cost, but we also really liked the gentlemen who checked out the scene. They provided logical and reasonable course of action, and helped us make a decision about whether or not to install a filter on the new system. One of the other companies was a dud, and the 3rd was family-owned and quite knowledgeable and likable like Five Star, but they were slower to respond and had a higher cost. We ended up choosing Five Star to remove the previous 40 year old damaged concrete tank, install a new concrete tank in the exact place of the old one, replace corroded cast iron pipe from the tank to the house, install a new cleanout (now required by County code), inspect the septic field and the header lines, and hydro jet the header lines. Oh yeah, during this whole process we were wrestling with insurance companies (since damage was caused by the tree contractor) so Five Star was VERY patient with our thousand questions and multiple reschedule dates.

Description of Work: We get our septic tank cleaned every 5 years and this is the second time we have used 5 Star.