Commonwealth Moving and Logistics

This move was unfortunately a disaster. My real estate agent recommended that I use Commonwealth Movers based in Reston, Virginia to move to a one-bedroom condominium in Washington, D.C. My father arranged the move as a gift, and so I don't know how much he paid. Commonwealth sent two movers, and they arrived on time around 10:30 a.m. and behaved professionally and were friendly. One of our movers was excellent and certainly went above and beyond. The other was an older man who did not look well when he arrived, and then revealed that he was not well at all. He moved very slowly, understandably, given his health. He said that he was diabetic and needed sugar, and so I bought him some food and a soda from a vending machine. After some hours, the truck was packed and moved to the new location. Once they arrived, the one able-bodied mover began to remove items from the truck. The other lay out on the sidewalk. I asked if he needed a doctor and he said yes. He said that he was unable to see. I walked him to an urgent-care center a block away and returned to my new address. The mover who was still working said that it would not be possible to get everything into the building by 4:00 p.m.--my new condo building's cutoff time for elevator use--and that he would need to take my things and return the next day with someone else. I was disappointed to hear this because I had to be at work the next day, and I suggested that he and I move what we could into the building until 4:00 p.m. He worked *very* hard at a quick pace (as did I) and we managed to get everything into my new condo by just after 4:00. Around 3:30, the other individual returned and said the urgent care wanted him to go to the hospital and he didn't want to go, so he left. He helped to move what was left to the best of his ability, but he was not well at all. Eventually, he came up to my apartment and was leaning on the kitchen counter to keep himself from collapsing. I asked if he needed to sit (He obviously did.) and he said yes and sat down in a chair I bought about six months ago--a $1,300 leather chair. When he got up, there was a wet spot on the headrest of the chair that I assumed would dry to a normal color. It didn't. The chair is permanently stained. I tried every 'home remedy' I could find, as well as three leather cleaners, to remove the stain, and nothing worked. I contacted West Elm to ask if they can reupholster the chair and they said no. My real-estate agent called Commonwealth Movers and asked me to be on the line for the conversation. He said that the company needed to compensate me for the damage to the chair. The woman with whom he spoke said, "We do not damage clients' furniture!" I sent photos of the damage. She contacted my father and said that the issue had been forwarded to their insurance. That was a month ago, and there has been no follow up, and I'm sure there will be no compensation for the damage. I feel terrible about the entire course of events. I am most worried for the mover who collapsed both on the sidewalk and in the urgent care facility. I don't understand, however, why someone so ill and advanced in age was assigned to a labor-intensive job like this. The mover who worked very, very, very hard to get my furniture into my apartment negotiated with his boss so that my father would only need to pay for part of the other worker's time during the hours when he was in the urgent care facility, but there was no compensation for the damage and no consideration that I served as the second mover. (I'm not used to such high activity and was not able to go to work the next day because my body hurt so much.) I understand that my chair is permanently damaged and I need to decide whether to live with a well-built new chair that will be an eyesore for its entire lifetime or whether to give it away and spend more money on more furniture, and because this service was a gift from my father, I feel a little bad about complaining on his behalf. At the same time, after a month of reflection, I'm alarmed that this company sent someone who was so obviously very ill to do this kind of work--mostly, I'm alarmed that he had such a major health crisis and collapsed while working for my family--and I remain surprised that the 'boss' (I don't know what her position is--owner perhaps.) barked at my real-estate agent that "We don't damage client's property!"--because her worker absolutely did damage my property. I suspect that my real-estate agent and his partner will no longer recommend this company, and I certainly would not consider using them again. I do want to say that the primary mover (I believe his name was Sam.) was both professional and incredibly hard working--I was worried he would injure himself all day given the disproportionate load he bore and how quickly he moved--and that this review is meant only as a review of the company's management, which bafflingly sent a very ill man to do hard-labor work, and which rejected accountability.

They did a fantastic job! I highly recommend this company and will definitely be using them again! A++++ Thanks guys!!

It was great. They were polite, on time and the were very professional.

It was an awesome move, I was very impressed, and I would recommend them to anyone. There was no scratch and everything was perfect.

It was good. That was so quick. They were pretty good and did a great job.

These guys beat my expectations when I moved on the 22nd of May from Fairfax,VA to Asheboro,NC. They promised no hidden fees and upheld that promise while they did a wonderful job.

They are the best movers I have ever seen, they were on time and all my items were handled with care .no dings no scratch ! I recommend them for anybody planning to do a move soon!!!