The Spa Medic LLC

He was extremely responsive when I first called for help. We set up an appointment for him to look at our hot tub and he even arrived early, was able to figure out how to access the hot tub via our built in access in the deck, and had the problem pretty much diagnosed within 15 minutes. He told us we needed a new circuit board and that he would find the part and let us know. I got an email a week or so later saying he found one and I asked the price. He responded with the price and I gave him the go ahead to order and get it fixed. That was the last I ever heard from him. I called back a month or two later trying to get a status. The phone was answered by someone new who said they had merged companies and that he would have the gentleman get back to me. They took my information and again, that was the last I heard. In the end, no work was ever done and he did not charge me to come out and diagnose the problem so I cannot, in good conscious, rate them any lower than I already have. I am guessing by the otherwise excellent reviews that we somehow slipped through the cracks and are the exception rather than the rule.

Spa Medic is GREAT! Very friendly, reasonably priced, and professional. All needed work was done. We were also helped out with referrals by Spa Medic, for items that needed to be purchased, such as a new cover. I highly recommend this company.

He figured out why my jacuzzi bathtub wouldn't turn on. Thankfully it was a simple fix.

I had someone over there to look at it before and they thought the whole motor needed to be replaced in order to effectively fix the leak. With a quick call to Spa Medic they diagnosed one problem over the phone (motor worked just fine) and were able to get out the next day to fix the leak. They were fast, clear and we will absolutely be calling again in the future.

All started out well. Initial phone conversation and first call went well. Seemed very professional and courteous. Came to house and diagnosed problem. Said he would order parts needed and get back to me as soon as they were in. That was it. I was waiting, calling him and calling him. No reply. Called last time yesterday and nothing. I know things come up, but it was 8 weeks with no contact. I did not call another provider because I thought he would get back to me. Angry and frustrated. This company came highly recommended to me and his reviews on Angies list are mostly very positive. Hate to give bad reviews but this dude finally got to me.

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Dave was really very helpful. He quickly identified the issue and resolved it on the spot. In addition, he walked us through everything we need to know about the hot tub in our new home. In addition, he was extremely conscientious about costs for us and recommended great solutions for buying replacement parts, filters and chemicals. He is a great resource.

He was fantastic. I had just bought the home, and wanted to sell the hot tub. It didn't work, and I called him. It turned out to be just a 'mother board' issue, and he fixed it quickly (after the board arrived), and it worked like a charm. Obviously I don't know a thing about this stuff, so he could have easily gouged me. But he was honest and helpful, and only did what was necessary!

Came out and gave quote. Set up appointment for the following week. I called to confirm appt and he canceled and asked about the following week. Never heard from him again

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See above.

I had another company come out to repair my frozen hot tub. They installed all kinds of new stuff, every time they came out they needed more money and more parts. I eventually fired them and Called Spa Medic. Dave came in the next day, and corrected the wiring that the other company had done incorrectly. MY HOT TUBS works!!! Great service, great response, great price!

I called for support with a leaking hot tub. and he was on his way home. He was so sweet to stop by to see if he had the part we needed. unfortunately he didn't but he did recommend where to try to get it. I really appreciate his efforts to help us. Thank you very much.

He ordered the part we needed. When he came back out he was not clear on when he would be arriving. The final work seemed to be

The experience was great. Dave knew what he was doing, and discovered what the issue was, namely a bad pressure switch. Took a bit long to find it, 1 1/2 and he didn't have the part on the van, among other things it would seem he would carry, so I had to pick it up and install it. All and all I'm happy and it's nice to have my hot tub working!

Very professional! Returned my initial call in a timely manner. Performed the work promised. Overall a great experience. We will call again.

Our hot tub quit working yet again since we moved in this past August. The first time we used the home warranty company; they didn't cover the repair and we were not happy with the company they used. When it broke this time, we called Dave. We could not have been happier. Not only did Dave fix it quickly, but he helped us find a part which cost half what the hot tub company wanted. Dave was extremely easy to work with and did exactly what he said he would do. Our hot tub now works great!

Dave was really great, and apologized for not being able to do repair work in Maryland. But he did recommend Dolphin Aquatics in Mt. Airy, Maryland, who was able to do the job. It is great when a business owner is willing to refer and share business.

After four tries with different Spa servicing companies, we finally found the one guy who (Dave the Spa Medic) who could make our 10 year old hot tub run like new. He's professional, friendly, and priced right. But most of all, Spa Medic knows what he's doing. We hope not be calling him anytime soon, but if we do have hot tub troubles, he is the only one we'll call. And I strongly recommend Spa Medic to anyone needing help fixing or maintaining a hot tub/spa.Two o

It was a great experience. I had some timing constraints and Dave went out of his way to meet me at my house to fix my hot tub within my schedule, which was really helpful. He figured out the wierd problem I was having and had it fixed all in about 30 min. Very friendly, professional service, and great communication with me about everything. Would definitely recommend this company.

The job went fine. He had been here before, so he knew how to get to the hot tub. We did not even have to be home for it. He hadn't seemed to mind me looking over his shoulder and asking him questions the last time he was here. The quality of the work and customer service was good.

The Spa Medic was good. He could not find the issue but it miraculously fixed itself after he left. Since he did not stay long he did not charge me his full service price. He did what I needed him to do at the time.

We are happy with them. We like them and they are now the company that we call. I continue to use only them because so far their pricing and knowledge is great.

It was a pleasure dealing with him we will continue to use his services

The crew members were very friendly and professional. The service was good overall.