About us
Business highlights
51 years of trusted experience
Services we offer
Accepted payment methods
Reviews
4.67 Reviews
Showing 1-7 of 7 reviews
Mark R.
06/2016
water softeners
 + -1 morePoor customer service. We paid for them to come out, they said they fixed the softener. They left, then we found the system worked only until the next water filtration cycle occurred within 24 hours. We called them back to have them actually fix what we had already paid for. They say it would be a month and half before they can come back out, and we?d need to pay an additional service call fee the next time they come out. They put us on a cancel list to try and get an earlier appointment but only gave a 10 minute arrival time notice on a random day, which didn't fit our time frame since no one was at our house. A month and half came and Dominion called to confirm the service date, but actually called to book me another month and a half out. Apparently they are in such demand that they have such poor customer service. They do not offer any over the phone consultation to explain what the error code on our water system means, which I found out isn't true. Instead they just want charge to have a technician come out.
Description of Work: We bought our home a year ago, Dominion serviced our water softer previously so we went with them when the softener in our new home started acting up.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Jong H.
01/2016
water softeners
 + -1 moreunknown
Description of Work: Installation of new water softening system. It went well.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1
Jean T.
12/2014
water softeners
 + -1 moreunknown
Description of Work: Service pumps & chemical refresh
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
Patricia M.
02/2014
water softeners, wells
 + 0 moreDominion water installed our well in 1973. Replaced the pump and pressure tank in 1997. Checks our water quality every few years, most recently October 2013 (always at no charge). Forty years of great reliable service.
Description of Work: Dominion checked the quality of our well water and said we did not need any water treatment.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Linda S.
08/2013
water softeners
 + -1 moreWe were extremely pleased with all aspects of our experience with Dominion Water. Eileen Strike, the office manager and president of the company, was pleasant, helpful and knowledgeable about every detail of their business. A follow-up letter was sent to us after our initial inquiry thanking us for considering their company and after the work had been completed, making sure we knew they stood behind their product and service. Jack Strike, who installed the equipment, was competent, efficient, and very professional in explaining how the equipment worked and what we needed to know for future reference in any service that was required. Never any pressure to buy or do something we weren't sure of. Appointments were always punctual and calls returned when not available. This is a rare find in companies today. I highly recommend them and feel confident that they will meet your highest expectations.
Description of Work: Installation of Acid Neutralizing equipment for residential well water.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,850
Dianne A.
08/2013
water softeners
 + -1 moreI would recommend them, we have been using them for 16 years. They always do a good job and we use them routinely. They always put the little socks over their shoes to make sure they do not get anything on the floor. The employees introduce themselves and show their ID's. They also give you a time window but call you about ten minutes before they show up.
Description of Work: We have a service contract with them, they come out once a year to service our water softener. They also installed the water softener.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Pam H.
10/2012
water softeners
 + -1 moreSean also did the install. Again he showed up promptly and worked very hard to get the job done. He had to haul the new system around the back of my house and into my basement and then haul the old system out. He never complained just continued to work. Sean worked most of the afternoon and had to run the drain system all the way across my basement and link it into my drain system. He did a great job that was very neat and well done. When he was finished he took me down stairs and walked me through the entire system explaining the details of how everything worked and even traced the entire water flow into and around my house. He explained the entire set up and told me what the maintenance intervals were for each unit. He also explained each of the valves in my water lines and told me what they did. I had one valve that was defective and he replaced it without my asking him to do it. He also cleaned up after himself so that by the time I went down to look at the system there was nothing but a cleanly install system. I strongly recommend Dominion Water and Sean in particular, he did an exceptional job and was very pleasant to have around. My water problems seem to have been resolved. When I get ready to replace my water softener Dominion Water will be first and only call. You can bet that I will ask for Sean!
Description of Work: Sean did an exceptional job Start to finish. When he came out to our house to look at our existing system he was very prompt and very well mannered. He was very knowledgable. I had printed out several options from the internet and Sean was able to tell me about each one and what the advantages and disadvantages were. I already had a Water filter system in place and a water softener. He tested my water and then we talked about where I was today. My problem was that I was getting heavy silt from my well and it was plugging up my filter cause the house to have low water pressure throughout. It turns out that the previous owner had put in a filtering system the was for a small condo instead of a full size house. Sean was able to propose a new system that was sized more in line with my needs and did so at a very reasonable price. He also told me that I did not have to replace my water softener system today because it was working and I probably could get a couple more good years out of it. That saved me a couple of thousand dollars right there. I was very pleased with the service that I recieved and the promptness with which Dominion Water responded to me. Sean was at my house over an hour while we talked through options, he did not rush me and answered all of my questions. I felt very comfortable with my decision when we had finished. The install went equally as well.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,100
Contact information
201 N. Maple Ave Ste E, Purcellville, VA 20132
www.dominionwater.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Wells and Pumps,
Storage,
Moving Companies
FAQ
Dominion Water is currently rated 4.6 overall out of 5.
Dominion Water accepts the following forms of payment: MasterCard,Visa
No, Dominion Water does not offer free project estimates.
No, Dominion Water does not offer eco-friendly accreditations.
No, Dominion Water does not offer a senior discount.
No, Dominion Water does not offer emergency services.
No, Dominion Water does not offer warranties.
Dominion Water offers the following services: Water treatment & softener, shower filters & tank filter.
Contact information
201 N. Maple Ave Ste E, Purcellville, VA 20132
www.dominionwater.com