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OTG Custom Concrete Inc

Concrete Driveways, Concrete Pouring and Repair, Decorative Concrete,

About us

OTG custom concrete inc.provides quality concrete driveways, sidewalks and patios for the richmond and surrounding areas. We do not use subcontractors.

Business highlights

32 years of trusted experience

Services we offer

Stamped concrete driveways, exposed aggregate driveways,sidewalks & patios, broomfinished concrete, garage floors, basements & townhome slabs.

Services we don't offer

Asphalt.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

3.37 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
14%
4
14%
3
14%
2
43%
1
14%


Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
3.2
responsiveness
2.5
punctuality
3.1
Showing 1-7 of 7 reviews

Wiley H.
12/2014
4.0
concrete repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$16,000

William W.
08/2014
2.0
stamped concrete, patios
  + 0 more
The folks were nice and provided an estimate quickly. We then agreed on the contract, then never heard from them. Finally, called, emailed, and stopped by their office to ask when they would be able to install my patio. I discussed with the owner's wife that I traveled and wanted to be there when they arrived. They scheduled the work for Monday. No one showed up nor called. On Tuesday, I called, and emailed through their web-site. The owner's wife said that the foreman, Ramone, would stop by Tuesday. We waited all day and cancelled an appointment for the early evening to be able to discuss the work with him. No calls, no apology, nothing. Called again Wednesday (left a message again) and finally received from the owner's wife and I expressed my concerns...she called Ramone and called back late in the day to say that Ramone would see me later and probably have a crew at my house on Thursday. I expressed my displeasure with the lack of communication, the inability to contact anyone, and the lack of interest in my business. I cancelled the contract and went to an alternate contractor. Had OTG contacted me for scheduling and follow-up, I would have stayed with them. But I could not deal with the unprofessionalism and lack of customer service.
Description of Work: Was supposed to install a stamped patio.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$12,100

Karie P.
07/2014
2.0
concrete driveways
  + -1 more
OTG initially showed up on time (after a few reschedules) and gave a very reasonable estimate for a garage slab and foundation. We signed a contract with them. They never showed up again, or returned any phone calls. I can't speak to the quality of work, because they never showed up to actually do any. After repeated calls over the course of several months with no response, we finally gave up on them. No money changed hands.
Description of Work: Gave estimate, signed contract, never showed up or returned calls.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$7,000

Matthew N.
05/2014
3.0
concrete driveways
  + -1 more
In general, my experience with this provider is that they only respond or are willing to do work when they do not have work for a major customer or builder. Although they do good work, it often takes many months of re-scheduling the job, and originally took more than a year for them to return my call when they ran low of business backlog. If you are a builder, all other jobs go behind the builder and you can get same week service.
Description of Work: Remove old driveway and replaced with a new concrete driveway.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$20,000

Victor P.
03/2013
1.0
concrete driveways
  + -1 more
Initial impression good. However never heard back from them.
Description of Work: Owner came looked at the job site gave me an estimate and contract a week later I signed contract and delivered personally to his office in Powhatan. Today is March 22, 2013, never heard back from them at least to tell me they had received contract or to give a start day or to tell me that they wouldn't do the work. They have a complete lack or idea of what is CUSTOMER SERVICE!

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0

$6,750

Wade J.
12/2012
5.0
concrete driveways, concrete repair, stamped concrete
  + 1 more
We first met with OTG back in July 2012 and got a preliminary estimate and then a firm proposal. However it wasn't until near Thanksgiving before they were able to begin. They are very busy! Once they began, the patio, walkway and driveway went very quickly. The workers are outstanding both in skill and work ethic. They work until the job is done no matter how long it takes. One day it was cold and the concrete was not drying fast enough to do their broom swept finish, so they stayed until about 9:30 that night working in the cold to get it done. One minor issue was encountered where the design agreed to didn't make it quite right to the workers largely because of translation issues I suspect, however the next day it was corrected immediately. Also, they drove over a tree and destroyed it but they replaced it at no charge with a much bigger tree. The owners also own a stone making factory in Powhatan which is unique to the area and we had them build short walls and a lamp pillars out of that stone at the entrance of our driveway. It is beautiful and several neighbors have stopped to tell us how good it looks. Powhatan County has been giving OTG some bureaucratic grief over their factory and their interference caused us some delay in getting our walls and pillars done but it all worked out in the end. This delay was mainly due to a building inspector's intransigence more than anything else as OTG had met all the requirements that were presented to them. OTG is not inexpensive, but I would put their work up against anybody's and would definitely hire them again.
Description of Work: Created a concrete driveway with a stamped entrance. Created a stamped patio with stamped walkway. Created wall and pillars at the entrance to the driveway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$27,000

Stan H.
08/2011
2.0
concrete repair, screen repair
  + 0 more
They made a lot of promises verbally that they did not carry out. They said they were going to color the concrete through out and they did not. They powerwashed the concrete and when they did this the color was changed to a white color. They said they were going to give it a chiseled edge and they did not. He said he was going to send us pictures of what our driveway was going to look like and he never did that. He did have some on his website but they look nothing like the work they did for us. Not all of the lines in sidewalks are neat it looks sloppy. Make sure everything is in writing.
Description of Work: This for our driveway and walkways.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$23,026

    Contact information

    2771 Anderson Hwy, Powhatan, VA 23139

    www.otgcustomconcrete.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Concrete Driveways,
    Concrete Pouring and Repair,
    Decorative Concrete,
    Patios,
    Screen repair

    FAQ

    OTG Custom Concrete Inc is currently rated 3.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    OTG Custom Concrete Inc accepts the following forms of payment: Check,MasterCard,Visa
    Yes, OTG Custom Concrete Inc offers free project estimates.
    No, OTG Custom Concrete Inc does not offer eco-friendly accreditations.
    No, OTG Custom Concrete Inc does not offer a senior discount.
    No, OTG Custom Concrete Inc does not offer emergency services.
    No, OTG Custom Concrete Inc does not offer warranties.
    OTG Custom Concrete Inc offers the following services: Stamped concrete driveways, exposed aggregate driveways,sidewalks & patios, broomfinished concrete, garage floors, basements & townhome slabs.
    Asphalt.

    Contact information

    2771 Anderson Hwy, Powhatan, VA 23139

    www.otgcustomconcrete.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed