RS Andrews of Tidewater

Zade, my technician, was very knowledgeable and thorough.

Everyone did a great job!

The tech said I needed a new unit. I said I need to think about it. I new the heatwave was causing it not to cool at full power. Tech said I'll clean the coils and a replacement part. I paid $695.00 to the tech. I got a second opinion a few days later. This tech said I didn't need a new unit. The tech also said no part was replaced and the coils weren't cleaned. The tech showed me the coils and they were filthy and there was a loose coil. This tech wrote on paper what was wasn't done and I emailed to the manger of RS Andrews. I also spoke to the manager and he promise to refund my money. Ten days later no refund. Today I diputed it with my credit card company and I will make a BBB complaint. This company tried to gouge me during a heatwave and lied about the service they perform. Beware of this company.

Company rescheduled me 4 times for an annual HVAC check. Customer service is very poor.

RS Andrews arrived as scheduled to Install new system. 2nd day of use, unit was not cooling. Service tech came out, went over whole system. Found a refrigerant leak in solder joint. Technician stayed to fix system and got me up and running that night. Although hiccups occurred, the service response was excellent.

Tien, the technician, arrived on time, was very friendly, polite, professional, respectful, & knowledgeable, & had a good sense of humor. I was very satisfied with his maintenance service.

Did a great job

My AC was working perfectly fine until RS Andrewâ s volunteered with an unbelievable rate of $20 to come out to inspect my unit for spring/summer. I didnâ t think that I needed it, as I used it nightly for a few overnight hours, but for $20, I figured, it couldnâ t hurtâ ¦ WELL IT DIDâ ¦A month later out of the blue, it stops working. I immediately suspect foul play, but decided to give them a chance to explain. The receptionist taking the call stated she cannot get anyone to come out without charging me nearly $100, thatâ s just to check what you checked a month ago? What a crock, how do I know the previous visit the tech didnâ t tamper with something to force a later visitâ ¦seems pretty convenient to me. They could have at least offered to check it, then depending on what they found, that would still be suspect, but they want to charge me out of the gate, so no thank you, that $20 special that you contacted me to offer was tooo good to be true, Now I see WHY. You should be ashamed, but I bet youâ re not. Mrs. Boone

Service tech Barkley was very knowledgeable and took the time to explain my system. Great Job!

Nathan did a great job

Good work

Excellent

Very knowledgeable and informative, professional service. Highly recommended to all my friends.

Called them several times after initial install to fix stuff.

Fast service and awesome to work with. Great customer experience.

Mike was very professional and experienced

None

Service person found problem right away, needed new part.

The gentleman was very helpful

Valencia was very courteous and knew her Job.

Vincent was awesome, professional and answered all my questions.

Very Quick and easy

Every interaction, whether on the phone or in person has been fabulous. The customer service is among the best Iâ ve experienced across the board and the talent and knowledge of the teams/individuals who show up when needed is off the charts! I canâ t say enough good things about hiring this amazing company!

Will continue to utilize this service.

The technician Mike was very knowledgeable and friendly.