RS Andrews of Tidewater

They replaced my AC in my rental house. They showed up on time the first day and worked very hard for eight hours. They had another days work to complete the job. They called me the next morning and said they needed to go on a warranty call before starting second day at my home. They showed up day two at 11:30 am and worked hard until 8:30pm. The thermostat didnt work so installed a Honeywell thermostat in the house temporarily and said they would return the third day to replace Honeywell thermostat. Now its a three-day project because the workers were sent on a warranty call on the second day. Although everything worked out the third day I do question the business practices that they divert the workers to a warranty call after my landlord had prepaid 100 percent with a check for the project before they even showed up to replace my AC with a Carrier AC unit. The technicians were polite and professional, I just question their business practices thats why four star not five.

Friendly,

James slick was great and let me now that I was using the wrong filter for my unit. That's for the help

Good work.

James gave excellent, professional service. I'll ask for him for my next semi annual service visit.

This was a very good experience. Price was much more reasonable than my service company, and installation went smoothly, and the technicians were very nice. I wish they would have helped me with complete registerstration and setting up smartphone apps on smart phone apps to control the system. I am very satisfied.

Great experience from Chip that did our estimate to the four guys that showed up and did our two HVAC units, gas furnace & air handler in one day. Price was good and the installers were the best. Thank you RS Andrewâ s. # satisfied customer.

Called prior to arrival to let me know they were on their way and finished the job in time.

Sam was very informative and courteous. Super helpful! I would definitely hire RS Andrews again for all my home appliance maintenance needs in the future.

Friendly people and fast install.

Courteous and knowledgeable techs. They were on time and got it fixed fast.

Good company fast, efficient

Had to fix a small install issue with controls no other issues

The mechanics were very knowledgeable and helpful throughout the install

Very professional and courteous

They were available whenever I had a concern.

Their service is fast,,helpfully and caring.

Came home from vacation to find heater had died. Needed emergency service and they responded quickly. Had new unit installed quickly and professionally. Very happy with services provided.

on time and customer friendly

Everyone was very professional and nice.

Had Ryan come out and give a very detailed quote. With his professionalism, I figured we had selected a really great company to install our AC system. The initial install crew showed on August 5th, 2020. I will not write the details, but the last visit to complete the install was November 19th, 2020. I think the start to finish time period says a lot. I will say this, once I spoke with Mr. Bolton, things began to happen. The initial install crew may have been having a bad day or were in over their heads. If a crew needs more time and to possibly return the next day, I would bet the customer would be alright with it. The support crews that I had, along with Mr. Bolt

Very professional, explained everything in detail and showed me several options.

Corrected a situation in very timely way . Excellent customer service . Friendly , honest , up front with all estimates.

The absolute worse company I have ever dealt with. Paid $12k for a new system and 3 years later, it dies. Getting them out to do any service or warranty repair is almost impossible. The unit was working (barely) and I scheduled maintenance. The next day it got worse. The next day it died. Pretty confident they did something to my unit either on purpose or incompetence. Call center support is ridiculous. Even after submitting a complaint, I get a canned response and when I call to talk to the manager identified, she is unavailable. Unprofessional, unqualified, and irresponsible are the best three adjectives I would use to describe this company.

Aaron Mule came out to my home to assist with replacing my broken HVAC system. The installers came out on time and that evening my new system was working. Everyone in the house is extremely happy with the new system.