Fox Pest Control

Fox came in and explained everything they were doing and everything that needed to be done, and the timeframe it needed to be done in. We were told not to expect results overnight but gradually things would get better. The technician was very professional and made us all feel better about our issue by the time he was done.

unknown

Great. They worked their schedule around mine. Marcus was super professional and knowledgeable. Will be happy to have him back again.

It has been really great. They do re-visits after the service and they come within 24 hours after I place the request. I did not have to sign a contract, which I liked.

No technician showed up or called to say they wen't going to show up. They might perform a great service but I would never know as all I did was waste two hours of my day waiting for them.

After this subscription is up, I am not going to use them. I still have ants. That is my biggest issue and that's why I hired them. The price is fine, but sometime I tell them to do something and it is not done. It costs, like, $82 every three months. They are very responsive.

I always have my house treated. My normal company went out of business so I switched to fox. Be careful what you sign. Apparently fox wants to spray twice within 30 days the first time "to get everything"! So that's 200 dollars. Then your bound to at least 3 more treatments or your charged a cancellation fee. Every time they come my house becomes overrun by bugs I've never had before and they don't die. Also, read the contract because fox can come out and spray outside your door and that counts as a service. The other day 2 guys showed up without calling at 6:25. Very random. I'll definitely go with a reputable company next time. Deceitful business practices. It's like buying a used car.

I have had nothing but great treatment since the very first day I've worked with this company. They are courteous, professional and friendly every single time. After buying our house, which had sat unoccupied for several months, we noticed we had a bit of a spider problem. I called Fox out for a free estimate of services. Frank wrote down all of my concerns, decided which treatments were best, and proceeded to spray outside and inside wherever I asked him to. I'm so glad I called because he actually found THREE Black Widow spiders while he was spraying, and even showed me where he found them! We drew up a year long contract where he comes every other month to inspect the perimeter, remove any cobwebs (if any) and respray. I get a courtesy call a few days before they plan to come by my house, and any time I want Frank to respray inside he does it with no problem (or extra cost). I also had an issue where wasps were getting into my home somehow. I called Fox for emergency services and they were always prompt to arrive as soon as possible. I got a different technician then, but he was fantastic and very thorough. The first time he came out, he found evidence of a wasp nest inside our siding, and he removed it and sprayed around the area. He also put some sort of chemical vapor in the attic just in case, as we thought they were getting in from up there. They were tricky though, and were actually coming from the chimney, which we didn't find out till later on. So I called again, and the same technician arrived. He bombed the chimney and checked around for any other way they might be getting in. He made some suggestions on what we could do to keep them from returning, but if they did come back to call again and he would come back with a 30' ladder and approach the problem from above. Each one of these emergency calls cost me nothing, as they are included in the contract. Each visit met my expectations, and the technicians were always really friendly and helpful. They never seemed disgruntled that they were being called out for another unscheduled visit. I am 100% happy with my decision to go with Fox.

unknown

unknown

My husband called Fox Pest control on a Tuesday because we have a massive amount of carpenter bee that are getting out of control. We scheduled an appointment for someone to come out on Wednesday between 11am-2pm. I currently have family in town for a few weeks and had planned to go out, but taking care of the bee problem was much more important. We like to spend time outside with the kids and are not able to currently enjoy our time. The guy never showed up. We ended up calling around 4pm to see what was going on and got the response of "Oh sorry, you were on the schdule but we have a guy here that just goes around and does what he wants". What? It shows us the kind of buissness that they run to just no show. You have a problem with an employee that no shows? Fire him. We won't be doing buissness with Fox Pest Control.

Major scheduling issues - I wasted more than six hours over the course of two days waiting for them to show up for an initial visit. The first time, I called when they missed their three hour window for the appointment. They explained they had my service on the schedule for the following day, a Saturday. No problem, I figured a miscommunication. The following day, more than two hours into the appt. window, I called them to make sure they were coming and that there had not been another mix-up. They assured me that I was on the schedule for the that day, and I should see the technician within the remaining 40 minutes or so of the appointment time. They indicated that they would text the technician and then call me back with a new estimated time of arrival, perhaps he was running late. They then called after the scheduled appointment time, to tell me that the technician was sick - he had called in and was not able to do any appointments that day. When I asked if another technician was available - I was told, and quot;We only have one technician on Saturdayand quot;. Not sure why they didn't know this information when I called them the first time that day. I felt like they were just giving me a story. Needless to say, I was very frustrated that I wasted so much time and effort waiting for them to show up, and having to repeatedly contact them for schedule updates. Their phone personnel are pleasant enough, but did not seem empowered enough to fix problems or to have much initiative in getting a new customer. They might be a very good service, but ultimately, I needed someone who was reliable enough to show up when they were supposed too.

A different technician came each time. Each one was the nicest, friendliest, informative, and helpful individual you'd ever want to meet. I don't know how Fox finds such great guys but they have. I would highly recommend the company. They didn't push a yearly contract on me. I took it as it turns out to be the cheaper way to go but one doesn't have to. You can just get one treatment if you like, unlike other companies I have dealt with in the past. In fact, that is why I had a pest problem. I hadn't been using anyone ( for years) since my son got cancer from pesticides and every company out there insisted on a yearly contracts which meant repeated treatments and repeated exposure. Luckily, the pesticides have changed and so have the companies administering them.

Great! Always friendly and helpful.