Cherry Carpet & Flooring

Final fit of the flooring was sloppy resulting in shoe molding not completely covering the installed flooring. The vinyl planks in many instances were cut too short which left excessive gap at the baseboard that couldn't be covered up by the shoe molding. The padding underneath the flooring in some instances was visible after installation of shoe molding. I expected better of Cherry Carpet!

Crew of two showed up right on time. Gave me an assessment of what they would do and in some cases, try to do, given the nature of how carpeted space connected from room to hallway. They were able to repair everything just as they said they would. Looked great when they were done. It seemed expensive, but quite frankly I am sick of a good deal and bad service. I was happy to pay for the excellent work that was done by the crew.

It was excellent, and they were terrific. The floors looked beautiful. They did a great job.

When I called, they came out the same day with samples and took measurements. They did great work. There were 2 gentlemen. They moved furniture to install and then moved it back for us. They did the carpet install quickly and professionally. The carpet is lush and is just wonderful. We ordered the carpet in May, but we had some health complications, where they kept our carpet for a couple of months till we got better. That was great, not every company would do that for us. After the install, the owner called to follow up with us to make sure we were satisfied.

They were very professional. They did a great job and we were very happy with them.

Went very well. They came to my house with lots of samples to look at. Listened to my concerns. We have 3 cats and we wanted very good padding underneath carpet. Installers were very professional and cleaned up after themselves. Carpet has been in over a year and looks great. We thought the price was a little high for one room and closet, but the quality was excellent.

These guys were great. We wanted some carpeting replaced before we moved into a new house. Cherry's sales rep met us at the walk-thru to measure and show samples of all in stock carpet. The day we closed on the house they started on the carpeting and everything was done by the time we showed up to move in 3 days later. Fantastic service!

The service from Cherry Carpet was outstanding! Our sales person, Allison, came out to the house brought samples and measured. Our estimates were completed in a timely manner. The hardwood floor was installed on Monday, May 19. The installers arrived on time and were very professional. This was a complicated installation as the wood had to be hand fitted around our stone fireplace. We couldn't have been happier with the results. The installer, Tim, was a real artist. The floor looks beautiful! On Wednesday, May 21, our carpet was installed. The team of installers did a great job. They arrived on time and were very professional. They moved all of the furniture for us. The carpet looks beautiful. The installers were able to really make the stairs stand out when they carpeted them. Virginia called us on Thursday to ensure that the installations went well. What great customer service! Cherry carpet has a great staff. We will never buy carpet and flooring from anyone else.

We had cherry Install Carpet at a rental home and one we were selling. The rental home capet ws installed well, althought the tech bent a carpet strip in the doorway . Instead of replacing it , he bent it back with a pair of pliers! looks like crap! Cherry could not install the first day due to a window leaking on the floor. They want me to pay them $79.00 to come back the next day to install. I understand, but I was uset as I am only a block from their warehouse. The manger agreed to drop the charge after I made some noise about it. I decided to try them again , at the home for sale. I brought they keys to the home at their ooffice. The insatllers lost the key and told me the home was unlocked. I Know it was locked , I was there the night before. Cherry offerd to pay for a copy of the key. Great a whole 2 dollars! I told them never mind. I had to drive to Chesapeake to get a spare key my mother had. I am not uposet about they key just that they acted like I never gave it to them in the first place. The sales person Hope was nice and did a good job. Her support from the install and the staff not so good. I wont use them anymore. They totaly blew iff my concerns as no big deal . NO they did not offer to bring a key to me , I was only told Cherry would pay for a new key. They key was in there your installer lost the key plain and simple. The envelope ws sealed. You guys can try to spin this, no one offered to make this right other that pay me for a key.

Hope is amazing to work with. She worked with my limited schedule, came to my home and showed me samples. Then she continued her fantastic service while I was out of state and helped me arrange the installation of carpet in my new Chesapeake home. Yes, the cost is expensive. But the feel of our amazing carpet (and thick padding) is completely worth it. The only downside to the experience was the less-than-tidy installers.? They didn't take away the old carpet, didn't clean up the small pieces of new carpet that were everywhere, and didn't rehang closet doors.? To Hope & Cherry Carpet's credit, the moment I did call these issues in, they had a team out to my home to take away the old carpet and rehang those doors the very next day.? Their customer service is truly the best.

It is so wonderful to know a company stands by its product & service!! I was not happy with the carpet the first go around. Mr. Cherry came to my home and assessed the problem. He not only replaced the carpet with new, he made sure the carpet was placed (seams) where I wanted them, at no additional cost to me! Both Mr. Cherry & his team of installers were very professional. The installers were on time for the service. They helped me move the furniture from the room before removing and taking away the first carpet. After the installation, they cleaned the area, they also put the furniture back to its original place (they also protected my other floor where the furniture was moved to.) There was no clean up on my part. My living areas look wonderful! I would recommend this company to everyone who wants a job done right! I WANT TO REPLACE THIS REVIEW WITH THE FIRST ONE! Had I called back the first time there was a problem, I'm sure Cherry Carpet would have made it right!!!

I was pleased with my experience with Cherry Carpets. I worked remotely by email with Hope to select carpet for our new home in advance of our closing date, with a narrow installation window before our furniture delivery. Hope was willing to work with me long distance, coordinated with my real estate agent to come to the house and take measurements, and scheduled the installation within my needed dates. I admit I never met her nor have I been inside the showroom - and yet the purchase and installation went smoothly. The installers were very professional and did a great job, and the carpet looks and feels terrific.

I didn't go with their service, but he was great. He had great feedback and follow up and he was very accomodating, and a courteous professional.

It went just blah. Sales personnel quite good, Was late, flooring installers very late, and did not do a good job, or as specified. Returned many times before the got close to right, however floor still bubbled up despite several returns. Carpet installers were good but were independent form the company. OVERALL EXPERIENCE: a C, and won't use again.

We are waiting for them to get the linoleum in and then they will come out to do the job. We went with them because they are 'A' rated on Angie's List and they have been around for forever. I remember as a kid driving by the place, it has always been there. The rating helps.

Overall, I was disappointed. The rug itself is nice, but the customer service after I purchased and walked out of the store was disappointing. I don't have an easy schedule to work with and they don't try to work with delivering on weekends. The rug was too big for me to fit in my car and I wasn't willing to rent a truck just to pick up a rug that I wouldn't be able to lift by myself regardless. When the truck showed up to deliver it, the men were courteous but not as efficient as another company I previously worked with. Additionally, they didn't have the floor pad to protect my hardwood floors. Apparently, although I thought I had already ordered and paid for it, it never made it on the order form and I had never paid for it. The truck had to go back to pick it up and I had to pay for that as well, even though I thought it had already been covered and taken care of. All this taken into consideration, I would not recommend is company and I won't be using it again.

I had been looking at flooring for a while and had thought about going to Cherry Carpet but never got around to it. When I saw the great deal on the coupons, I went on over and checked their products. With a lot of help from Hope, the sales lady, I found a unique product that fit my situation well for the kitchen. She helped me with color selection and I am glad I followed her advice on color. I was disgusted with the light shade of flooring that I had and was afraid to go darker, but she assured me it would look great in a darker shade. It does! Hope also did the measuring and the estimate was spot on. By buying 2 coupons at $149 each, I got $1000 off on the price. There was a slight delay getting the materials from the manufacturer, but it was installed when Cherry said it would be. Because I was getting new flooring in the kitchen,I also decided to get new carpet in the den which adjoins. Hope helped coordinate the colors and it worked beautifully. The installation went very well and I am very happy with the end results

They did a great job all around!!! Would definatly refer them to anyone who is looking for flooring.

We called another carpet installer first (they were closer to us and also had great reviews). We recorded their estimate. Then we called Cherry Carpet, which was a good distance away from us, and talked to Hope Moseley, residential carpet sales person. We can't say enough good things about Hope. She listened to our needs and recommended the solution (carpet type, color and padding) and provided an estimate significantly lower than the other businesses we considered. She understood our need to complete the installation quickly, and volunteered to drive to our condo in Newport News the next morning (even though the weather was supposed to be bad) to seal the deal. When she arrived, she suggested additional ways for us to save money and ensured us that we will get great service from Cherry Carpet. Hope was so delightful and so willing to cater to our every need, that we were happy with Cherry Carpet even before they installed the carpet. Needless to say, the carpet and padding were exactly what we wanted, of high quality, and the installation was executed much more professionally than that of the original carpet. We are very happy with the result and love the new look of our condo! Kudos to Hope and to Cherry Carpet. They are truly a #1.

Cherry made several mistakes, delaying delivery and delaying the repair work to be done by another firm.

High quality padding and carpet, but cost was just too prohibitive.

I didn't choose them. They were a little bit high but they were very nice. They were really great. I don't have any problems except that it was a little bit hard to get a hold of the person who came to measure. Whenever I call back and I try to get the bid and it was very hard to get a hold of her. I talked to several people who is in their office and left messages and finally, I just left a final message saying I had to have the bid in by this time frame so if you can you have your bid ready by then that will be great. She came to measure the same day I called her. She only came once and she was very punctual. I just think they need to work on their competitive pricing a little bit. She was really defensive whenever I was talking prices with her. I don't want to give them a bad report just because the owner got defensive about her product was better than anybody else or her service or her installers. She was very thorough and very knowledgeable of the products.

Purchased the Angie's List Special. Went to the showroom and chose a carpet within our budget. Purchased it, scheduled installation. Installation went smoothly, they were on time and did a good job.

Floor installed on schedule as agreed upon. Even came back and repaired parts of floor damaged during kitchen remodel at no charge to me which was greatly appreciated. Installers were very pleasant and professional.

went very well. I did not pay for installation but ordered the materials from them. Good pricing and timely deliery