Appliance Enterprise is one of the oldest and largest Appliance , Kitchen and Bath store in Hampton Roads. We carry all major brands of appliances, new scratch and dent and reconditioned. Our kitchen and Bath design service is a full service provider. we design , we install and we repair. Appliance Enterprise is a class A contractor with 30 years of experience.
Business highlights
41 years of trusted experience
Services we offer
Appliance sales and service. Kitchen and bath remodeling and design.
Description of Work: The service was great and Appliance Enterprise was outstanding, but the $49 "Angie's List" Deal is a pure rip-off. I learned that Appliance Enterprise would do for free what I paid Angie's List $49 for. Appliance Enterprise gets nothing of the $49, to my understanding, so they can't even take the $49 off the $9,000 kitchen I bought from them. Appliance Enterprise is outstanding, but who got my $49, Angie's List?
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Danita A.
09/2014
2.0
remodeling, home remodeling
 + 0 more
unknown
Description of Work: First person left, design was not what I wanted. Ended up doing kitchen with someone else. I'd already paid for bathroom design, has been a while, first design was not what I requested and still waiting on updates, last appointment was cancelled, I was told they double booked. Requested copy of updated design twice and still I have not received.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$150
Susan Y.
09/2014
4.0
remodeling, home remodeling
 + 0 more
unknown
Description of Work: I purchased an Angie's List Big Deal to have Appliance Enterprise consult on my kitchen remodel and give me 3D renderings of their design. They did that and showed me a lot of options in materials. I made choices and they gave me an estimate too. The Big Deal was definitely worth $49. The one thing that wasn't wonderful was there seemed to be a long wait in between my first visit to their showroom to discuss my preferences and their visit to my kitchen to see the situation and take measurements and my second visit to their showroom to see the 3D renderings and select materials and my final visit to the showroom to receive the estimate. But I was pleased with the renderings and with the amount of attention I was given in the showroom. They emailed the renderings to me too so I could show my husband. I am getting some more estimates.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
$49
Carrie F.
06/2014
4.0
home remodeling
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Nancy H.
06/2014
2.0
home remodeling
 + -1 more
unknown
Description of Work: Hard to get them to explain what they were going to do and the materials they finally showed us were cheap materials, cheap cabindets etc..The work they wanted to do was always more a lot more than what they said they would do on Angie's list. We had to keep calling them to get them to respond after they said they would call us back. They acted like they just didn't want to do the work but didn't have the guts to just say so. It was frustrating so we will just have someone else to do it. They still have not called us back since we saw them last.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
stephen S.
06/2014
5.0
home remodeling
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ALAN S.
06/2014
5.0
home remodeling
 + -1 more
.
Description of Work: they are going to install new counters and back splash. They have done prep work, but installation won't happen for at least 3 or 4 weeks. This is due to other contracts they have to fulfill first. This no problem because they explained this to us when we decided to use them. But up to this point they have been very professional. I already have recommended them to several other people.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200
Sharon K.
06/2014
5.0
home remodeling
 + -1 more
unknown
Description of Work: Service refrigerator ,dish washer , stove
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jean H.
05/2014
5.0
home remodeling
 + -1 more
unknown
Description of Work: replaced two bathroom countertops with granite on two separate occasions. cost $2,000 TOTAL.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
AMANDA C.
04/2014
5.0
home remodeling
 + -1 more
unknown
Description of Work: spent time with designer drawing up a kitchen design. she was skilled, courteous, professional and we were pleased with the design and feedback.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Paul D.
12/2011
5.0
appliance repair
 + -1 more
He was extremely knowledgable and knew exactly what was wrong. He ordered the part, which came within a week, and he fixed the dispenser within 15 minutes. The repair man was very nice and professional!
Description of Work: They had one repairman (George) come out to fix the dispenser on our refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$137.52
Emilia D.
10/2008
1.0
appliance repair, countertops, woodworking
 + 1 more
Work started last week of August.
Description of Work: The cabinets were hung not evenly. They had to be sent back because the paint job was lousy. The wrong countertops were delivered so their work was 1/2 finished for over a week. All my kitchen stuff was in my living room over holiday weekend with guests having to eat in restaurants. The dishwasher wasn't hooked up and leaked into condo lobby ($100 fine). The countertop was too long up against the refrigerator with 1/8" room. The installer still hasn't come back to fix, so I only paid $1500 on $4,000 total.
Rating Category
Rating out of 5
quality
1.0
value
3.0
responsiveness
3.0
punctuality
4.0
$1,500
Response from APPLIANCE ENTERPRISE
In reference to the member’s comments on work performed at her home in 2008. Appliance Enterprise would like to express concern over their reputation for excellent workmanship being in question. We do apologize for the lateness in this response but it now come to our attention, and as such we would like to address the issues. The cabinets and the countertops were special order items, which take a bit more time to receive; this was made aware to the client. We did in fact pay the $100 condo fee in association with her dishwasher that she did not purchase from us, leaking into the lobby. The cabinets were glazed with a pearl finish, that the client decided after they were hung was not to her liking. At which time we exchange the cabinets for no charge and reinstalled again for no charge. The countertops were not wrong they were a special order and she requested more room near the refrigerator, which was made available. The entire remodel was done in 7 days, including all exchanges and other issues. We do apologize for the inconvenience to the member and her guests but we feel as though the discount on the contract and the free exchanges plus a timely turn around fully compensated the client, and we hope in the future we can address such issues promptly.
Richard G.
08/2008
5.0
appliance repair
 + -1 more
They did an excellent job, they were on time, they had a good price, they were very prompt in there work, we tried ordering one from another company that would have taken two to three weeks and this company got it out here the next days. The installer was patient, had a good personality, and he was also very professional.
Description of Work: They brought out and installed a dishwasher at my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from APPLIANCE ENTERPRISE
Thank you so much for your input. We hope to be your number one place for all your appliance, flooring and remodel needs in the future! Thanks again we appreciate your business and positive review!
05/2006
5.0
appliance repair
 + -1 more
We have been using Appliance Enterprise for all of our appliance repair for years. They have also repaired our dryer, among other things. The service we receive has been marvelous. The technicians they have sent are well mannered, prompt, and usually quick in finishing work. This job was no different; it has not been a problem after they repaired it.
Description of Work: Appliance Enterprise repaired our clothes washer. It was not spinning at a fast enough speed to sufficiently remove the water, at the end of the cycle. They replaced all of the related belts to solve the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from APPLIANCE ENTERPRISE
Thank you so much for your input. We hope to be your number one place for all your appliance, flooring and remodel needs in the future! Thanks again we appreciate your business and positive review!
BONNIE G.
05/2006
5.0
carpet installation
 + -1 more
From the time we called them until our carpet was installed was only two weeks. They had a good price for the good job that they did. Their installer, Herman did the carpeting himself. He took care of our belongings and did an excellent job. We were very pleased with them and the work that they did.
Description of Work: They installed carpet in my living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from APPLIANCE ENTERPRISE
Thank you so much for your input. We hope to be your number one place for all your appliance, flooring and remodel needs in the future! Thanks again we appreciate your business and positive review!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Appliance Repair,
General Remodeling,
Appliance Sales and Installation,
Plumbing,
Countertops and Backsplashes,
Marble and Granite,
Finished Carpentry and Woodworking,
Carpet Sales and Installation,
Appliance Repair - Small,
Ceramic Tile
FAQ
APPLIANCE ENTERPRISE is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
APPLIANCE ENTERPRISE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa