Air Conditioning Specialists

PLEASE DON'T DO BUSINESS WITH THIS COMPANY. The company came out and service my system years back. They replaced my system with a new system. I kept my old system in the back. What they did I couldn't believe they returned and took my old trane heating unit and replaced it with an hailer. I called them and asked to return my Trane unit. My phone calls were no longer taken. I spent $6,000 on that new unit and they in return stole my Trane unit and replaced it with a cheaper brand. I definitely will be calling the police on this. This is how u treat customers who paid you. It's called GREED and STEALING. I spent $6,000 on a new unit and they did this. Asked Renee the name of this business owner she didn't respond to my email or calls.

I only have one star because ZERO STARS is not an option. Unit was to be installed on June 6. Delay after delay but needless to say it was installed. Thermostat was set at 70...it hasn't gotten below 76 since the install. Even the owner said he would come out and rectify the situation but today the house is 77. Lots of no shows. Horrible communication. Don't expect a call back. You would think after two and a half weeks someone would be out to fix it. I would not recommend this company for anything. I am so disappointed I didn't use Smiley's Heating and Cooling to begin with. They are coming to fix the unit since Air Conditioning Specialists cannot show up or fix it. Smiley's has done the only thing I would expect from anyone...doing what they say they will do. I feel so strongly about this I want you to be able to call me if you have any questions. My name is Michelle and my number is 919-306-8186.

They sent two very polite & professional technicians to my house after hours to make sure my kids, dog, & myself were taken care of. The lady at the office was very polite & cared about my needs. I called two other companies before them & was told I would have to wait at least a week & would have to pay extra for an after hours call. They came the same day & did not charge extra. If you use them & I HIGHLY RECOMMEND YOU DO, Be sure & ask for Russell & Daryl, they will make sure you are taken care of.

It hasn't happened in a year and a half. They don't call me. I have called them repeatedly, and sometimes, someone actually answers the phone. The only reason I renewed the maintenance service is because they "threatened" me that my 10 year labor and equipment warranty would not be honored, if I didn't. So, like the trusting fool that I am, I paid $542.00 to renew for 3 more years. That was in November of 2019. They were eager for my business then. Not so much now. The last time anyone was here, it was a "supposed" senior technician, sent here to diagnose a problem that I have complained about for years. He came up with a bogus diagnosis, that I knew was BS right from the start. I worked in the HVAC/R trade for 30+ years. He also quoted me an outrageous price for the repair, which was all covered under my 10 year warranty. I didn't agree to the repair. He also said the system was overcharged, but he took care of that. He must have vented it to the atmosphere, because no reclaim bottle ever came out of his truck. He then proceeded to put ACS stickers on all of our equipment, as if we were leasing it from them, including the system disconnect box. He never asked permission. In the first place, I don't know how the system would be overcharged. When it was installed, it received an exact weighed in charge. No one has ever added any refrigerant to the system, and the only access to it has been to check the charge. If anything, I would have expected it to be undercharged. When they do maintenance service, they're supposed to do a 15 point safety and efficiency check. In the 10 years we have had this Trane system, it has only been done twice. That means the proper service has only been done 10% of the time. Since everything is done electronically, I always request a hard copy be sent to me. The techs have shown me that the request for said hard copy is on the screen, but the office doesn't comply. I have TWO hard copies. I noticed that the last good reviews were written in 2017. That means that, this once good company, has gone to h*** in a hand basket in 5 years. I want to also mention that there seems to be a high turn over ratio in the field and in the office. Something isn't right there. The last time I spoke with anyone was June 6, 2022 and I was told that I would be called back. Still waiting for PREPAID service that cost me $542.00.

Company did a bad install on our A/C system last August, resulting in the safety switch not working. We now have damage to our home and company won't call back. My husband is a disabled veteran that still works for a living. We went to go bowling w/family and when he grabbed my ball, it was soaking wet. Overflow tray on unit had been leaking for an undetermined amount of time. He has HVAC certification for his job, and he wanted to know why our NEST didn't notify us of an issue, nor did the system shut off when we purchased the overflow safety alert option. The reason is because ACS installed another component directly on top of the safety switch, meaning that it couldn't pop up and disable the system. As a result, the tray has been leaking for heavens only knows how long; my leather bowling shoes had mold growing on the bottoms and I've had to throw away the entire ball, bag, shoes, wrist guards, chalk, etc. We haven't had anyone come out and do an estimate on damages to the house yet because we were hoping ACS was going to do the right thing and fix this situation they created. Their supervisor Brian did come out 7/26 and agreed that the install was faulty, and said he was escalating the issue to the owner of the company. In the ensuing weeks, I've heard nothing back from them. I started calling daily on Wednesday, 8/8, and have not heard anything back from them on this matter. If they still refuse to call me back by the end of next week, I will be contacting a local foundation company and having them do an estimate on damages to the structure of our home due to the water damage created by this faulty installation. I will then begin preparing a case against the company.

The company was great from start to finish. We bought or generator through Lowes and this was the contractor who installed. They sent an introduction letter, called several times and obtained all the permits from the city. Their office organized the inspectors and we just needed to be home. The day of the install they were on time at 0800 and finished by about 1:00. My husband is in a wheelchair and we were anxious to have the install before predicted storms. They made it happen within 2 days from start to finish with inspectors included. TJ the expert installer made a point to be back on day 2 to train me on the generator. GREAT JOB!!

Tech was very unresponsive. AC failed about 20 days after he "fixed it." He repeatedly claimed he was coming out to work and didn't show up. The worst customer service I've ever experienced.

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I was extremely pleased with the Trane units and the professionalism of the installers. Would not hesitate using Air Conditioning Specialists again. Could not believe how fast they worked and how tireless they were. I would recommend them to anyone without reservations.

They come when we're not here and they've never miscommunication a date. They're really good.

Very professional company. Arrived on time, worked efficiently and got my AC replaced and on line in a day. Went the extra mile: Examined my entire air handling system to make sure I had no leaks, left extra filters for the air return, and noticed I didn't have a carbon monoxide detector downstairs so they installed one for free. Crew teamwork was exemplary. I will look to ACS first for any AC needs in the future.

I just like the way they do business. They are straight forward. They tell you how it is. Prices were comfortable to the others. They totally explained it to you to a t. As for different estimates, this wasn't the lowest, but the one that made the most sense.

They were outstanding in the way they performed the maintenance and I would not use another company. The worker was very knowledgeable and professional. There was just one worker. It took about an hour.

Excellent. On time in budget . Very professional and true to agreement

They are excellent. We have a yearly maintenance contract with them.

I've been using them for the last 10 years. They call before they come out to service the unit. You set up an appointment with them.

This was covered by the insurance. They were punctual. The insurance covered it so A for the price.

I had a Renault tankless water heater put in. This was also covered by insurance.

Well. They were fast and it was on a Saturday. Both problems were fixed. A little pricey though

They're very good. I will continue to use them. They have a service contract on all the stuff they put in.

They said they offer leak detection and repair however all the kid did was put a refrigerant detector inside the coil panel and said yep it's positive for a leak. I asked him why he's not taking the coil out and trying to pin point the leak and see if it's fixable and he said they don't do that???? So I paid $240 for the "leak detection" and it took about 10 minutes. I already knew the coil had a leak because it was frozen over and I wanted the company to see if they could pinpoint it and then braze the leak. Of course they sent a salesman over and tried selling me a new ac/furnace. Not sure what's going on in the hvac community but standards of practice seem immoral. To replace the coil they were going to charge $2500 for a two hour job and a part that cost $300. That is a profit of $2200 for a couple hours. This industry needs some consumer protection.

They said they offer leak detection and repair however all the kid did was put a refrigerant detector inside the coil panel and said yep it's positive for a leak. I asked him why he's not taking the coil out and trying to pin point the leak and see if it's fixable and he said they don't do that???? So I paid $240 for the "leak detection" and it took about 10 minutes. I already knew the coil had a leak because it was frozen over and I wanted the company to see if they could pinpoint it and then braze the leak. Of course they sent a salesman over and tried selling me a new ac/furnace. Not sure what's going on in the hvac community but standards of practice seem immoral. To replace the coil they were going to charge $2500 for a two hour job and a part that cost $300. That is a profit of $2200 for a couple hours. This industry needs some consumer protection.

Everything went as planned, the foreman running the job kept us up to date and stuck with the job from the beginning of the planning stages through the final testing and programming of the system. Very Professional. The Salesman was very professional and straightforward as well; I didn't get the idea I was being sold, but felt I was being given a deal.

When the tech arrived about 2.5 hours after the window he was scheduled for, he quickly let us know that the quote was not good for our model. The actual price would be closer to $1,300. It seems as if they just low-balled the price to get the appointment. I'm not sure what the actual intention was. The tech told us that he would hold the quote at $450, since that is what we were given. He said he would order the part in the morning and would call us with an install time. At 1:00 in the afternoon, we had still not heard back so we decided to call to find out what was going on. We were responded to as if the conversation we had with the tech about holding the price had never happened. No one had called us at all to follow up. It seems as if no one was GOING to call us. We had to go two extra days without AC because of the horrible communication within this company. I would not recommend their services to anyone.

They arrived on time and were very professional. Took down the molding to the attic as part of the service and replaced it perfectly when they were finished. The removal of the old and the installation of the new were all professional. They also cleaned up as they were leaving