Shen Valley Floors LLC

We will be opening a Bed & Breakfast this summer and the stairway is a focal point as you enter the home. I had asked around and Shen Valley Floors was the first name off the top of everyone’s list and was informed they did quality work.   I called and first spoke with Christine who was professional and very knowledgeable of which questions to ask me so that she had all of the information needed to provide us with a solid estimate. We had a short time frame and they were able to work us in between two jobs in our area. Which proved to be a very efficient way to keep work moving in between the steps of the refinishing process.   They arrived on the day they scheduled and were on time. What happened next was amazing. After introductions the four-person team got to work with great speed and efficiency. Jeff, owner and leader of the team did not even have to tell his crew what and where to begin. To me this was a sign of good leadership and a strong team. They each knew exactly what their role was and tackled the task at hand. Within in 5 hours my stairs were stripped, sanded and first coat of finish was on. Incredible!  Jeff and his team were VERY neat (I was nervous because I had already had the interior painted and thought there would be dust everywhere) to my surprise there was NO mess. They came back the next day four different times to treat the stairs, each time I barely even knew they were here. It was the most efficient project we have encountered in our renovations.   A real bonus for me was the smile on my husbands face (a wood worker himself) when he came home to not only discover how professional and amazing the stairs looked but that they discovered the stairs were made of Maple and they looked spectacular.  We could have done this project ourselves but it would have taken weeks to get the job done. It was clear to me that Jeff’s looks at each of his jobs as a blank canvas and the work he and his team do is nothing short of unveiling a masterpiece.   We recommend Shen Valley Floors without reservation and when it comes time to unveil the stairs on our 2nd floor they will be the first and only people we call.

They were late consistently on the first day, but since I took the day off of work I wasn't upset about it.  However, in the end the floors were not completed in the manner we originally asked for and I am not happy with them at all.  Nor was an effort made to rectify the problem.  I would not use them again or recommend this company.

I can't say enough nor find superlatives to explain how fantastic this company is. In fact, there reallly is no reason to write this review, because everyone on the Eastern Shore knows the quality of their work and this silly review is almost meaningless. I am just hoping perhaps further afield, up in Maryland and Delaware or the mainland of Virginia and hopefully even North Carolina, perhaps I can entice someone to go with Shenvalley Floors over anyone else on the whole east coast. When I moved in and neighbors found out I wanted to refinish my floors, they all, each and every one, invited me into their homes to see their Shenvalley floors, that is how proud people are. They were here when they said they would be, they cleaned up after themselves, they were polite to a fault and Mr. Miller even dealt with a very sticky situation with grace and tact. It seemed my idiot contractor never told him to repair the nine rectangular holes in the floors left from a time someone took up old light sockets to put them in the walls. They took pieces of scrap, jagged lumber and just patched a square of wood into the rectangles with no regard as to size, it was a stop-gap measure probably done when they installed the wall to wall carpeting so no one stepped into a hole. After sanding all the paint off the floors, Mr. Miller took me through to inspect the job before actually applying the finish. When I questioned him about the holes, he said my contractor had not asked him to repair them, so he had to leave them as is. I was shocked and outraged, this was the umpteenth thing that had gone wrong with my contractor, I was just livid. I knew full well we had discussed the holes, like, HELLO? I am going to spend over $2,000 to refinish my floors and NOT want them to look perfect and just like all my neighbor's floors? I told him to go ahead and fix the holes and now that I was good and angry and a bit suspicious the way this had turned out, I then asked Mr. Miller about "wax" problem that had caused the job to cost more than estimated originally. "What wax problem?" he asked, totally perplexed. "What estimate? I never gave him an estimate prior to showing up here, I even made the contract out to you, I didn't make it out to him, I never spoke to him until that day I showed up and wrote up the contract. He was to give the contract to you, did you ever get it?" "You mean to say that you did not have to re-evaluate your estimate because the floors weren't painted, but were covered in a wax that necessitated a totally different procedure?" " No, never. Your floors were painted, I never said a word about wax." I was dumbfounded. I was just in shock, and Mr. Miller could see he was now in a sticky situation, but he was ethical and told me the truth, told me how much extra it would cost and he went about doing the job he was hired to do, and he did it, like I said above, working longer hours than normal in order not to have this cause me too much inconvenience. I can not thank Mr. Miller nor his wife Christine enough, they are both supreme professionals and Christine even sends you out a floor care kit so afterwards you know how to protect the investment you have made. I have never dealt with anyone in the home repair business who is as thorough and respectful as the Millers and I hope whoever reads this review has not one qualm about hiring these marvellous people