Pillar To Post

The first home, he found all sorts of things. Bad electrical wiring, leaking roof, mold in the not-maintained humidifier unit, and poop in the crawl space. He taught us how to use a fancy dining room light switch, and told us about security with the car port and attic over top of it. He was very thorough and walked us through so many things with the house. There was so much wrong with the house, that we walked away from it and haven't looked back. He saved us from a horrendous and time consuming and money consuming bad investment. We hired him for a second home purchase too! This time he did every bit as thorough of a job inspecting it. There was very little wrong with this home and we are so grateful! He pointed out 1 instance of bad electrical wiring (a double-tapped wire), non-GFI outlets where code calls for them, and told us about the non-working pump in the fancy tub. He did a thorough inspection of the entire home and pointed out small things to us all over (the microwave plug is in the wrong place, the kitchen island needs to have an outlet; but doesn't have one... lots of minor things). In the case of the first home, he gave us a binder filled with everything he found, and space to mark when we get it fixed. In the case of our second home, he gave us the insides, but we already had the binder. We are very grateful to have had him to inspect both of these homes. It helped us make the right decision! We have moved in now, and are thoroughly loving this new home! He was professional, friendly, prompt, smart, alert, and even funny at times. He is extremely good at what he does for a living. I would 100% hire him again if I ever want to buy another home.

Mike was friendly and professional; however, I felt like the actual inspection was lacking. I was looking for a very detail oriented company. Unfortunately, this company is not. He simply went through a checklist. Also, he does not get on the roof. I'm pretty confident you can't inspect a roof thoroughly with binos.

Mike was terrific. He was on time, prepared, and extremely knowledgeable. He pointed out items that would need immediate fixing, as well as others that were of concern but not immediate worry. I'm in the design and construction industry, so I feel I'm a good judge of expertise, and Mike truly knew his stuff and was a great source of information. I even shared with him some of our renovation ideas, and he provided some great feedback. Overall a great experience.

Mike from Pillar To Post inspected our current house in Oct 2012, and he inspected the house with my Realtor present. We purchased the middle package which includes moisture detection because the house was a short sale and there are visible water stains on the ceiling. We are hoping at least to know whether or not there is any moisture behind the walls/ceilings. During the inspection, everything was described as cosmetic and everything is fine. In a lot of the occasions, I asked him is this a serious concern or a major issue? He said not really. In the end, I asked him in front of my realtor and wanted to know roughly how much I am looking at in order to fix some of the "cosmetic issues" as he described. He didn't answer me but saying: I gave you all information I know, and it is up to you to decide. I asked again if those are really serious issues, then he said the house is a good house. We then went to closing given the result from him since our estimate from the inspections is only some drywall work, and paint work. However, when our contractors started the work, issues start showing up non-stop. There are serious mold issues behind the kitchen wall and master bathroom shower wall. On top, there is a tub in a second floor bathroom is actually leaking like crazy. He didn't even catch that. We have picture for it. Apparently when I called him to tell him about these issues, he denies everything and told me that mold is not as serious as those mold remediation companies claimed. Of course it is easy for him to say that, but we have a 2 year old son. I don't know how he could be this irresponsible about his own action. Bottomline is he is in this business for money, not for your benefit. Be aware, He could be nice during the inspection but definitely not worth the money you spend, and be aware, he does not have your interest in his mind. In our case, we have agreed to pay him through closing. For some reason, during the closing the payment wasn't included as we talked to the processor prior to closing. But right after closing we have discovered so many problems which cost us tens of thousand of dollars, we decided to inform that we will not pay him the inspection fee which is around $665. We didn't make this decision lightly and we did consult an attorney before any action. We were told that there is always a contract from the inspector that you sign before the inspection which prevent you from asking any compensation from inspector except for the inspection fee. After we emailed him the notice, he immediately responded us with a letter and denied all his faults and of course demands the payment of the $665. We have refused to pay him and now he has hired a collection agent and try to collect the money from us. This is horrible and no customer service at all. We will definitely find for this and will not let him win. But meanwhile we would like to inform whoever on Angieslist how this company perform and warn you to be aware of this inspector. Stay away from him since you will be wasting your hard earn money.

Our inspection was scheduled for 3:30 pm and when we arrived at the house at 3:20 pm Mike was already waiting in his car. He was courteous and professional showing us everything he was looking at including things that needed to be corrected and how to fix the easy things. He took pictures of everything he documented and was incredibly thorough. After the inspection he then walked us through the whole inspection with the problem areas highlighted in a binder for us to keep. He also recorded all of the serial numbers on all the appliances to check for any recalls. He was able to work with a slightly larger group at the home inspection (5) with complete ease. We felt so comfortable negotiating with the seller with all of his thorough documentation in hand. Mike thanked us for our time and provided his contact information in various formats. He then followed up with an e-mail that evening thanking us again for using his company and encouraging us to contact him with any further questions.

We were very worried about this property, especially since it was an investment property for the owner and he had only owned it two months. Mike was very professional and arrived better than on time. He had already set up and was starting the outdoor inspection even before we arrived. He was very detailed and thorough, and even took his own photographs of every item that was of concern. We went through every item step by step and often gave us helpful advice as to how to properly maintain the household equipment after we move in. He also provided approximate cost to repair when we asked. And whenever we asked him to check something a little out of the ordinary (like unscrweing a wood panel to take a look at the space inside a wall), he was always happy to do so. He invited us up into the crawlspace/attic and pointed out what he did and did not notice in a way we understood. After the inspection was done, he printed a copy of the report before we left on a portable printer and went through each item in detail. I had taken thorough notes and compared them against my own, and any time I asked him to change something, he was always willing to do so. Before the end of the night, he emailed us a final copy with his own photographs integrated into the report itself so we could have a complete report. As a helpful side item, he also provided us with a seasonal maintenance checklist and a folder in which we could track future repairs, improvements, and maintenance. Overall, a great experience.