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Advanced Plumbing Service LLC

Plumbing, Drain Cleaning

About us

Family owned and operated

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Advanced Plumbing Services will meet all of your residential and commercial plumbing needs.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.419 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
21%
3
5%
2
11%
1
0%


Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
4.4
responsiveness
4.2
punctuality
4.5
Showing 1-19 of 19 reviews

Susan T.
10/2021
5.0
plumbing
  + -1 more
They we're very good. They efficient and reliable. The price is reasonable.
Description of Work: They replace outdoor faucet.
Rating CategoryRating out of 5
Yes, I recommend this pro

Julie B.
06/2019
5.0
plumbing
  + -1 more
I had to call Micheal and his crew 4 times in one week with our office building they arrived super fast, were so professional go the job done and were so reasonably priced. I would suggest them to anyone needing plumbing work done.
Description of Work: Slow draining sink, leaking toilet & toilet running

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

lisa P.
11/2016
3.0
plumbing
  + -1 more
Was here for 40 min, quoted to plunge and put some chemicals down the upstairs and downstairs. Halfheartedly cleaned the stopper (I had to go behind the young man and clean it all the way myself), spent 5 minutes downstairs and said they needed to charge more. Dont know if he put the chemicals downstairs, but charged me 15 bucks for it (rip off). Will not call again as he did not even do anything with the downstairs, and thats why I called. Could have done something with the extra 20 min im paying him for the hour.
Description of Work: upstairs sink and laundry sink was backing up

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$115

Derek D.
11/2015
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5

Susan T.
10/2015
5.0
plumbing
  + -1 more
He was prompt, courteous and had the necessary parts with him. He was neat. I will use him again.
Description of Work: He replaced and fixed two outside faucets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Dwight M.
07/2015
4.0
plumbing
  + -1 more
Advanced was the first of the three companies I found on Angies List to reply to my request (a 2nd one called two weeks later; a third never called). They responded very quickly and seemingly resolved the problem by putting an electric wrap around the main intake pipe. This was a period of intense cold, however, and my pipes re-froze a few days later. Their response to my call at this point was a bit slow, but I know that they were dealing with a large number of requests - and it seems that they have a very limited staff. Once they got here the 2nd time, they added more wrap and the problem has not recurred - but why didn't they do the complete job the first time? They only charged me for materials on the second visit.
Description of Work: Unfroze and wrapped pipes with electric heat wrap

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

Michael C.
07/2015
4.0
plumbing, drain cleaning
  + 0 more
Advanced Plumbing Services was assigned to my home warranty claim to unclog the main line. They gave a two hour window and arrived within that window of time. The two guys were very friendly, introduced themselves and got right to work. They unclogged the drain and explained that roots were the cause of the clog and recommended a root killer as a temporary solution. I asked about whether the pipe was compromised and they did not recommend digging it up at this point. This was nice as I assumed this work would have to be done, but it didn't seem like a pressing issue. Unfortunately due to the type of clog the warranty claim wouldn't be honored and I had to pay the whole price, $280, to unclog the drain. I was a little surprised by the price as without warranty service I had seen others offering this service at half the cost. I also read that plumbers sometimes checked the flow rate to ensure drain is working as expected and they didn't take the time to do that. On a positive note they did not try to upsell anything such as a camera inspection of the pipe, they were very respectful along those lines. Ultimately, I would call them again to price a job and would use them if they were competitive on that point. Update: Four days later we discovered the main line couldn't handle the flow of the washing machine draining and flooded the basement again. I'm a bit disappointed they did not do a thorough job of checking the flow rate to make sure that the clog was cleared enough to continue.
Description of Work: Unclog main sewer drain line.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Jane K.
05/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: I needed an inside drain and a faucet looked at. I also needed an outside spigot replaced. The gentlemen who came were polite, efficient, and knowledgeable. My only problem was that I had to call three times to get a response.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$167

J M.
11/2014
5.0
plumbing
  + -1 more
Prompt, courteous and congenial. I would not hesitate to call them again -- and will! I must admit, my desperation allowed me to look beyond their and quot;Band quot; rating. I have no idea how they are not an and quot;A,and quot; but they are an and quot;Aand quot; to us!
Description of Work: Troubleshoot a house-wide low water pressure problem. Two men arrived promptly and went straight to work in a friendly, professional manner. They identified the problem (an unusual one at that), and fixed it. They also replaced a fill valve that was faulty in one of our bathroom toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Anne F.
10/2014
5.0
plumbing
  + -1 more
On June 24 I found wet carpet in front of my stacked washing machine and dryer,heard a slight hissing sound.Went down to basement to shut off water and found water cascading down wall below washing machine. Turned off main water source and then called Advanced Plumbing.Was told staff was engaged in major job south of town but someone would be there later. Thankfully Andrew arrived about 5o'clock,couldn't move the appliance and called Mike who arrived soon after.To assess the problem,they used a stepladder -one climbed up and draped over the top of the dryer while the other held on to his feet! A leaking hose was noted and the valve was turned off .(I could then turn the main water supply back on)they returned early the next morning and replaced the faulty hose. I was very grateful for their response and a job well done.
Description of Work: Replaced hose for washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

George S.
04/2014
5.0
plumbing
  + -1 more
Advanced Plumbing Services has performed a variety of plumbing solutions, from repairing leaks (above and below ground) to installing water heaters, re-routing supply and drain lines, installing supply lines to new appliances, replacing faucets and filters -- anything that a plumber can do, they do well!
Description of Work: As a property manager, I use Advanced Plumbing Services for all plumbing requirements for all of my properties, both residential and commercial. They have been providing plumbing services for me for about seven years. They are extremely competent, reliable, rarely have to do call-backs, and are reasonably priced. They will not use a "Band-Aid" solution to cover up a larger problem, and they always discuss options for the repair (if there are any).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Geoff J.
04/2014
4.0
plumbing
  + -1 more
We have used this company multiple times after changing from a company who we used for 18 years. They stand behind their work and are personable. If they see a potential problem they report that and fix it. I like the fact that they charge by the hour and not by the task.
Description of Work: They replaced an exterior plumbing line as well as the plumbing into the house. They covered the dirt with straw afterwards and did not leave the ground looking like there was a gigantic mole hill as our previous plumbers did. They have changed out multiple faucets as well as shower heads; toilet wax rings and inner workings of toilet tanks. We use them for all 3 of our properties.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,500

Patricia S.
01/2014
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Jane K.
07/2013
5.0
plumbing, drain cleaning
  + 0 more
On time, professional, good communicator, kind, and fast... would definitely call them again. Thanks for coming over so quickly and for helping me make some important decisions about how to deal with the 90 gallons of backwash from a neutralizer being installed.
Description of Work: Flushed out a clogged floor drain in the basement. Tested it to make sure it would take at least 5 gallons of water per minute.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Elizabeth D.
10/2012
2.0
plumbing
  + -1 more
Under our home warranty they came to unblock a stoppage in our home. They did come out on time and were professional and appeared to know what they were doing. We also had a leak which we had them look at and it was determined they would have to order a part. We did hear back for the price of the part and labor. The next visit with said part, it was determined that they part wouldn't work and that the company no longer made the part we needed. I had told them that we didn't really need that water filtration system but that it was hooked to our refrigerator and we would use that instead. But the second worker left a bucket of drain water in my kitchen and said he would call me back or be right back, he never came back or called. I had to call them. We had a visit on Tuesday 10/2 where the faucet that delivered filtered water on our kitchen sink was and quot;tied offand quot;. Well - they also disconnected the refrigerator so we have no filtered water nor ice now too. This also caused another leak under the sink too. That evening the stoppage started again. I again called the Home Warranty folks and again they assigned this company - thought I objected. Since I have called another and their receptionist knew that the part was no longer made for the sink and she suggested I contact a Rooter company to take care of the blockage. They also were assigned again for the second blockage but apparently didn't want to come out to our home again - thank goodness. They seem to not be able to communicate well with one another or their customers. In response to their reply I will say this, we hired another to take care of the stoppage that they originally came out and cleared but within a week, it was backed up again. This person came, cleared the lines spent time also trying to see what the source of the issue would be. We haven't had a stoppage since. Appears to me, if they did the job correctly, it wouldn't have happened again? When we paid less for Robinston Electric to do the job in less time and with more knowledge and another, I would think that is a clear indication of the company. Also Leslie had told me they had bad reviews in the past but her husband now was the sole proprietor and that was changing. Issue is this, when a company changes names, changes ownership and continues to have issues with consumers you must question their work and business ethics.
Description of Work: They were assigned to fix a stoppage that occured the weekend prior to Monday 9/24 and also to fix a leak in our kitchen sink. Stoppage was unblocked (or it seamed to be) on 9/24, part had to be ordered and they came on 9/27 and discovered the part would not work. They came on 10/2 to seal the lines and that afternoon the stoppage occurred again in the same area. We paid a $75 deductible but the Home Warranty folks paid more and we have yet to receive a bill for the visits. NOTE - their first visit I was impressed and I wasn't all really warm on the idea based upon their reviews but they appeared to redeem themselves and explained the company is now under one individuals ownership and they are trying to build their reputation back up. I was willing to give them the benefit of the doubt and a second chance. They blew it.

Rating CategoryRating out of 5
quality
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$200

Response from Advanced Plumbing Service LLC
When this customer first contacted our company, she left a voice message on our answering machine which was very rude and stated that if she did not hear back from us immediately she would right negative reviews about our company and ensure that we were no longer in service. Our company was unsure about providing service to the customer because of the message but chose to provide service. During the first visit to the home our technician opened her drain line and had to order parts to repair the leak. We contacted her with information regarding a return visit and the customer stated that she happy with my technician. The part that came in was a cold dispenser for a reverse osmosis water system. Upon returning to the home for a second visit, customer needed a hot cold dispenser for a reverse osmosis water system. Our supplier Ferguson stated that the hot and cold dispensers were not longer available for purchase. We immediately informed the customer of this information and she chose to have the reverse osmosis lines capped. We scheduled a third visit to take care of this for her. When my technician left the home the customer was satisfied with his work. She later called back and stated that her ice maker was not working. I informed that customer that I would send a technician back to the home immediately to take a look at the refridgerator, however the customer stated that she would call someone else and hung up the phone. We later received another dispatch to return to the customer's home for another problem and we contacted the home warranty company and informed them that we would not provide service to the customer. (The home warranty company was also informed of the voice message left by the customer prior to the first visit to the home) Our family owned and operated company prides itself on our customer service and skilled technicians. As a class A contractor we serve hundreds of home and businesses per year.

Patricia B.
04/2012
5.0
plumbing
  + -1 more
It went very well. They here for about 2.5 hours.
Description of Work: We had to get a new garbage disposal and had a gas line connected to our outdoor grill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$715

john T.
10/2010
2.0
plumbing
  + -1 more
The first day was fine. It drug on for about a week. I was not there all the time but it seemed very little was done some days. Also, I still do not have my house key back. I had been very pleased with the work from them in the past, but this was a different crew.
Description of Work: Replacement of quest pipes throughout house.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$3,000

Glenn M.
10/2010
5.0
plumbing
  + -1 more
They were great, nice and friendly. They were very quick in what they were doing. Everything went very smoothly. They were on time as well. They were very knowledgeable. We had pretty easy things to fix, but they kept everything very clean. You would never know that they were here and so that was good. I wouldn’t be able to comment on the price since we really didn’t shop around. We would use their services in the future too.
Description of Work: We used Advanced Plumbing Service in the beginning of this week for fixing a plumbing problem.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

john T.
03/2010
5.0
plumbing
  + -1 more
He was on time, did a great job, and cleaned up afterwards. Learned later that some customers have not been satisfied with this company (reviews on google). All I can say is that the crew we got (Mike) is great.
Description of Work: Located a leak in the wall, and fixed it. Turned out to ba a frozen pipe to the outside faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

    Contact information

    PO Box 267, North Garden, VA 22959


    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning

    FAQ

    Advanced Plumbing Service LLC is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    Advanced Plumbing Service LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Advanced Plumbing Service LLC does not offer free project estimates.
    No, Advanced Plumbing Service LLC does not offer eco-friendly accreditations.
    No, Advanced Plumbing Service LLC does not offer a senior discount.
    Yes, Advanced Plumbing Service LLC offers emergency services.
    No, Advanced Plumbing Service LLC does not offer warranties.
    Advanced Plumbing Service LLC offers the following services: Advanced Plumbing Services will meet all of your residential and commercial plumbing needs.

    Contact information

    PO Box 267, North Garden, VA 22959


    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed