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SEAR'S ROEBUCK & CO

Appliance Repair, Auto Tires, Auto Service,


Services we offer

CARPET SALES, INSTALLATION, REPAIR, APPLIANCE REPAIR, AUTO SERVICE, PLUMBING, & SIDING.

Reviews

4.147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
11%
3
2%
2
9%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.1
punctuality
4.2
Showing 26-47 of 47 reviews

Walter T.
07/2015
5.0
appliance repair
  + -1 more
great!
Description of Work: vacuum repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

05/2006
5.0
carpet installation
  + -1 more
I was more than satisfied with the people and the quality of work. These guys worked very hard and they were very nice to me. They were helpful in the selection process. I'm not sure what the price was.
Description of Work: They installed carpet in my living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Allen D.
05/2006
5.0
appliance repair
  + -1 more
Sears did a great job for me. The oven was pretty bad off when I called them and I didn't want to have to buy a new one. They came out and cleaned it up so it looked like a brand new one. They were definitely a very honest company and we had a contract with them.
Description of Work: They cleaned the oven out and did a thorough inspection on it when we had an oven fire.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
garage doors
  + -1 more
One of the few things Sears seems to beat everyone else at is putting in door openers. They sell a good product to begin with and they have many years of experience doing this type of service. The technician did not waste any time after arrival and the job was done in less than an hour. He also went through minor testing to make sure it was working properly. I have not had any problems with it since installation.
Description of Work: Sears installed a garage door opener for my overhead door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

05/2006
5.0
auto repair, car tires
  + 0 more
Sears did a good job and completed it within one day after we dropped it off. We've used Sears before for tires and feel they're reliable and honest. We've had no problems since with anything they repaired.
Description of Work: Our '94 GM Metro needed four tires, shocks and rotors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Daniel D.
05/2006
4.0
appliance repair
  + -1 more
These guys did a pretty good job for us. The price was probably a little high but things are expensive these days. The ice maker has worked great since they fixed it so overall I was satisfied with this company.
Description of Work: They repaired the ice maker in our refrigerator as it quit working.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

JOAN C.
05/2006
5.0
carpet installation
  + -1 more
Sears did a really good job on our carpeting. They came out after we picked out what we wanted and they had it all installed in one day. We have used Sears for many things in the past, and they have always done a good job for us.
Description of Work: Sears installed carpet in my living room, dining room, and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

05/2006
5.0
appliance repair
  + -1 more
Sears sent out two workers who were wonderful. They were extremely polite and they took the time to explain what the problem was. They are very skilled and knowledgeable. Sears is an excellent company to use as they take care of their products.
Description of Work: They took out our old sensor in the TV and install new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

DAVID P.
05/2006
5.0
auto repair, car tires
  + 0 more
If we need new tires, or something more minor, we usually take our vehicles to Sears. Their prices are extremely low, and they have an assembly line type system over there, that speeds up the service. The new tires were on, and front end aligned in about forty five minutes. The handling of the car was noticeably better, after we had this done.
Description of Work: Sears Auto & Tire Center put new tires on our two thousand Buick sedan. They also re-aligned the front end.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

05/2006
3.0
appliance repair
  + -1 more
These guys were okay and they did what they came out to do. I guess for me no one is perfect so that was the reason for the C's. I felt they were just average, they were not bad, but not perfect. As far as the cost of the repair, my husband took care of that part.
Description of Work: The washing machine was not draining properly so they came out to fix it.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

05/2006
5.0
appliance repair
  + -1 more
The service guy that came out was super friendly and he explained to me what was wrong with my dishwasher, and what he had to do to fix the problem. He called and set up a time to come do the repair and he showed up when he said he would. Sears was a very customer friendly company. My dishwasher was under warranty.
Description of Work: I had them fix my dishwasher because the valve was clogged up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
appliance repair
  + -1 more
The original contractor found the burned out circuit board and put it back into the television. When I called and called, Sears sent out another contractor after 3 months, he fixed it. Sears sent a $50 gift card for my inconvenience. I have used Sears for over 20 years with no problem until now, but they made it right. My appliance was under warranty.
Description of Work: We had them come to our home to repair our 32 inch color television because the circuit board burned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0

Yes, I recommend this pro

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
Sears did a good inspection for us. They wasn't very much to do, but they made sure everything was working properly. I have been using them for quite some time and have always been satisfied. Their price was for a 4 year contract that covered inspections and repairs.
Description of Work: They inspected my gas boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

05/2006
2.0
appliance repair
  + -1 more
I was very unhappy with their repair service. I will never purchase another appliance from them. It was the 7th or 8th time they had come to repair the same problem and they still didn t get the problem fixed. It was somewhat fixed, but not completely. It has been frustrating to deal with. My refrigerator was under warranty.
Description of Work: They did a repair on the ice maker in my refrigerator. It wasn t making solid ice and the door stuck.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

CHRISTI M.
05/2006
5.0
appliance repair
  + -1 more
Because of my warranty I didn't have to pay for a service call. The work was very professional and he looked very trustworthy to have in my home. I didn't know what needed to be fixed. I simply told them the oven didn't work, so he brought everything that he could and fixed it the first time out.
Description of Work: My stove wasn t working so he fixed the oven heating element.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Ramesh R.
05/2006
5.0
garage doors
  + -1 more
They did a great job installing the new garage door for me. The door works great and we ve had no problems with it. The installer was quick and efficient. He cleaned up well and hauled away the old wood door. He made sure we were happy with how the door worked.
Description of Work: They removed my old wooden garage door and installed a new aluminum garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

05/2006
5.0
garage doors
  + -1 more
The technician came over the day after I purchased the opener at Sears. He arrived first thing in the morning, with everything need to do the job. It was amazing how fast he finished (maybe forty five minutes). Then he called me out to show me the reset switch in case of a lightening strike, or if it hit the bumper of my car. This opener is not only much faster than the old one, but it can barely be heard.
Description of Work: Sears replaced the automatic opener for my overhead garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

05/2006
5.0
appliance repair
  + -1 more
I was happy with Sears and they did a great job on my refrigerator, but I felt they were a little high on their price. They got the refrigerator fixed and we have not had any problems with it since, so I guess it was worth the money that we paid. I am on a fixed income and I didn t like spending money like that.
Description of Work: They fixed our refrigerator because it quit cooling on me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

PAUL O.
05/2006
4.0
appliance repair
  + -1 more
We have a service contract with Sears that we purchased with our appliances. It is an extended warranty contract that was included in the purchase. They are very prompt about coming out to service appliances. They are very professional, very clean, and very knowledgeable. They have always done a good job.
Description of Work: They repaired my dishwasher because it wasn t working properly.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

RUTH H.
05/2006
2.0
appliance repair
  + -1 more
Sears was a very dishonest company. They told us that they would replace the dishwasher because they have been out here 3 times to change the fuse. They kept giving me the run around and I had no choice but to stick with them until my warranty ran out. After that I will never use Sears again for anything.
Description of Work: They fixed my dishwasher because the fuse kept blowing.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

05/2006
1.0
appliance repair, home improvement stores
  + 0 more
They did a good job for me when they finally came out. It took them over a week to come out to do the repair and that was a week I couldn't use my oven. I had to pay for the part they replaced and I felt the warranty should have covered it, but I guess not with Sears.
Description of Work: They fixed my oven for me. Something burnt out and they had to put in a new piece.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$23

Ellen F.
05/2006
4.0
plumbing
  + -1 more
They were a fairly decent company. They finished the job in the estimated time given and nothing needed repair yet. The crew was pretty professional and knowledgeable. The price was fair and if needed, I would use them again. I would recommend them to my neighbors because they were so polite and cleaned up when they left.
Description of Work: We had them install a hot water heater and they removed the old one in the process.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450
    • 1
    • 2(current)

Contact information

5870 POPLAR HALL DR, Norfolk, VA 23502


Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Auto Tires,
Auto Service,
Garage Doors,
Carpet Sales and Installation,
Siding,
Heating and Air Conditioning,
Hardware & Home Improvement Stores,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Plumbing,
Carpet Cleaning

FAQ

SEAR'S ROEBUCK & CO is currently rated 4.1 overall out of 5.
No, SEAR'S ROEBUCK & CO does not offer free project estimates.
No, SEAR'S ROEBUCK & CO does not offer eco-friendly accreditations.
No, SEAR'S ROEBUCK & CO does not offer a senior discount.
No, SEAR'S ROEBUCK & CO does not offer emergency services.
No, SEAR'S ROEBUCK & CO does not offer warranties.
SEAR'S ROEBUCK & CO offers the following services: CARPET SALES, INSTALLATION, REPAIR, APPLIANCE REPAIR, AUTO SERVICE, PLUMBING, & SIDING.

Contact information

5870 POPLAR HALL DR, Norfolk, VA 23502