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SEAR'S ROEBUCK & CO

Appliance Repair, Auto Tires, Auto Service,


Services we offer

CARPET SALES, INSTALLATION, REPAIR, APPLIANCE REPAIR, AUTO SERVICE, PLUMBING, & SIDING.

Reviews

4.147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
11%
3
2%
2
9%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.1
punctuality
4.2
Showing 26-47 of 47 reviews

Walter T.
07/2015
5.0
appliance repair
  + -1 more
great!
Description of Work: vacuum repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

05/2006
5.0
appliance repair
  + -1 more
I was happy with Sears and they did a great job on my refrigerator, but I felt they were a little high on their price. They got the refrigerator fixed and we have not had any problems with it since, so I guess it was worth the money that we paid. I am on a fixed income and I didn t like spending money like that.
Description of Work: They fixed our refrigerator because it quit cooling on me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Vernon R.
05/2006
5.0
appliance repair
  + -1 more
This wasn t the first time I had them out to do repairs and like every time before the problem was taken care of smoothly and resolved. The ice maker was giving us trouble and since they worked on it, it has worked like new. They were very professional and considerate servicemen and they did what was needed as quickly as they could. My refrigerator was still under warranty.
Description of Work: I had them fix the ice maker in the refrigerator because it quit working on me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
1.0
appliance repair, home improvement stores
  + 0 more
They did a good job for me when they finally came out. It took them over a week to come out to do the repair and that was a week I couldn't use my oven. I had to pay for the part they replaced and I felt the warranty should have covered it, but I guess not with Sears.
Description of Work: They fixed my oven for me. Something burnt out and they had to put in a new piece.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$23

BETH H.
05/2006
5.0
heating & air conditioning/hvac
  + -1 more
Sears did a good job installing our air conditioning unit. The installers were really friendly. They had my air conditioner installed in no time. They cleaned up after themselves when they were done. They were very respectful to me and my home.
Description of Work: They installed a small air conditioning unit in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

05/2006
5.0
auto repair, car tires
  + 0 more
We are real pleased with the service on our car. The tires are Michelin brand which we feel is a great tire with a good warranty. They are very friendly at the service station. We highly recommend their service.
Description of Work: We had four new tires put on my 1995 Voyager.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Daniel D.
05/2006
4.0
appliance repair
  + -1 more
These guys did a pretty good job for us. The price was probably a little high but things are expensive these days. The ice maker has worked great since they fixed it so overall I was satisfied with this company.
Description of Work: They repaired the ice maker in our refrigerator as it quit working.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

PAUL O.
05/2006
4.0
appliance repair
  + -1 more
We have a service contract with Sears that we purchased with our appliances. It is an extended warranty contract that was included in the purchase. They are very prompt about coming out to service appliances. They are very professional, very clean, and very knowledgeable. They have always done a good job.
Description of Work: They repaired my dishwasher because it wasn t working properly.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

05/2006
1.0
carpet installation
  + -1 more
Sears was a good company, but the contractor they sent out to install the carpet was incompetent. He was using nails in the hardwood floor and I almost had to sue him. Sears sent out another crew to do the work.
Description of Work: They installed 5 rooms of carpet over our existing hardwood flooring.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$3,000

Ellen F.
05/2006
4.0
plumbing
  + -1 more
They were a fairly decent company. They finished the job in the estimated time given and nothing needed repair yet. The crew was pretty professional and knowledgeable. The price was fair and if needed, I would use them again. I would recommend them to my neighbors because they were so polite and cleaned up when they left.
Description of Work: We had them install a hot water heater and they removed the old one in the process.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

05/2006
5.0
garage doors
  + -1 more
One of the few things Sears seems to beat everyone else at is putting in door openers. They sell a good product to begin with and they have many years of experience doing this type of service. The technician did not waste any time after arrival and the job was done in less than an hour. He also went through minor testing to make sure it was working properly. I have not had any problems with it since installation.
Description of Work: Sears installed a garage door opener for my overhead door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

05/2006
5.0
appliance repair
  + -1 more
These guys were very good to me. They could have just fixed the stove and it probably would have quit again in a couple of month, but they were honest about it. They decided they would replace it so I wouldn t have any future problems with my stove. This was covered under my service contract.
Description of Work: Our stove went out. They came out and worked on it for a little while, and decided it would be better to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
appliance repair
  + -1 more
I must say Sears really honored its warranties. The worker who came to my home was a real good guy. He explained to me what happened and did the necessary things to get the new motor. He was very polite and I would recommend all Sears. My washing machine was still under warranty.
Description of Work: The washing machine would not go through the cycles so they took out the old motor and put a new one in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
4.0
appliance repair
  + -1 more
They did an impressive job. I like that they stood by their appliance and service contract. They were very quick. They responded the same day of the call and got the repair done right away. The service guy explained the repair, showed me the part he removed and put in. Only area of improvement would have been in the appearance of the service guy. He was not clean shaven. This was under warranty.
Description of Work: They replaced a valve in our gas dryer that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
appliance repair
  + -1 more
Sears sent out two workers who were wonderful. They were extremely polite and they took the time to explain what the problem was. They are very skilled and knowledgeable. Sears is an excellent company to use as they take care of their products.
Description of Work: They took out our old sensor in the TV and install new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ina R.
05/2006
5.0
garage doors
  + -1 more
They always sell very good products and the man that came out and installed the new opener did a very good job. We haven't had any problems with their work or the garage door opener. I was very satisfied with this company. I can't remember the price though.
Description of Work: They installed a garage door opener for our single garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOAN C.
05/2006
5.0
carpet installation
  + -1 more
Sears did a really good job on our carpeting. They came out after we picked out what we wanted and they had it all installed in one day. We have used Sears for many things in the past, and they have always done a good job for us.
Description of Work: Sears installed carpet in my living room, dining room, and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

05/2006
5.0
auto repair, car tires
  + 0 more
I think that Sears did a good job. I have not had any problems with the tires since they put them on. The tires are very well balanced and seem to be fine. It did not take them long to put the tires on. I thought the job moved rather quickly. I was amazed at how quickly my vehicle was finished. I have no complaints and will probably go back to Sears next year to have newer tires put on.
Description of Work: Sears put four brand new tires on my 2000 Crown Victoria.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

05/2006
5.0
siding
  + -1 more
I have always used Sears for different stuff and I haven't had any problems. They stuck to their estimate they gave me and did a thorough job and still got their job done in only three days. I would recommend them.
Description of Work: They installed new aluminum siding on our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

05/2006
5.0
garage doors
  + -1 more
The technician came over the day after I purchased the opener at Sears. He arrived first thing in the morning, with everything need to do the job. It was amazing how fast he finished (maybe forty five minutes). Then he called me out to show me the reset switch in case of a lightening strike, or if it hit the bumper of my car. This opener is not only much faster than the old one, but it can barely be heard.
Description of Work: Sears replaced the automatic opener for my overhead garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

05/2006
5.0
appliance repair
  + -1 more
Sears came right over to look at my washer and made a couple of adjustments on it. The contractor explained what was going on and was very nice and knowledgeable. I used Sears a lot because they were a good company. My washing machine was under warranty.
Description of Work: My washer was making noise so the repair man came out to look at it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
appliance repair
  + -1 more
The original contractor found the burned out circuit board and put it back into the television. When I called and called, Sears sent out another contractor after 3 months, he fixed it. Sears sent a $50 gift card for my inconvenience. I have used Sears for over 20 years with no problem until now, but they made it right. My appliance was under warranty.
Description of Work: We had them come to our home to repair our 32 inch color television because the circuit board burned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
1.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

5870 POPLAR HALL DR, Norfolk, VA 23502


Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Auto Tires,
Auto Service,
Garage Doors,
Carpet Sales and Installation,
Siding,
Heating and Air Conditioning,
Hardware & Home Improvement Stores,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Plumbing,
Carpet Cleaning

FAQ

SEAR'S ROEBUCK & CO is currently rated 4.1 overall out of 5.
No, SEAR'S ROEBUCK & CO does not offer free project estimates.
No, SEAR'S ROEBUCK & CO does not offer eco-friendly accreditations.
No, SEAR'S ROEBUCK & CO does not offer a senior discount.
No, SEAR'S ROEBUCK & CO does not offer emergency services.
No, SEAR'S ROEBUCK & CO does not offer warranties.
SEAR'S ROEBUCK & CO offers the following services: CARPET SALES, INSTALLATION, REPAIR, APPLIANCE REPAIR, AUTO SERVICE, PLUMBING, & SIDING.

Contact information

5870 POPLAR HALL DR, Norfolk, VA 23502