Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

When you need an emergency plumber or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

Business highlights

90 years of trusted experience
Se Habla Español
Emergency Services Offered
Eco Friendly

Services we offer

Plumbing, Drain Cleaning, Sewers, Sump Pumps, Excavating, Waterlines, Pipework, Water Heaters, Septic Tanks, & Video Camera Line Inspection.

Services we don't offer

.

Amenities

Warranties
Yes
Senior Discount

$100 off

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6319 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
6%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.7

Filter reviews by category

Showing 276-300 of 319 reviews

Linda S.
04/2015
5.0
drain cleaning, plumbing
  + 0 more
Everything is working okay.
Description of Work: They came out and helped unclog my drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Donna P.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Removed toilet in master ran large snake to remove clog in main line. Replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$480

Donald L.
02/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: We ahd a problem with our kitchen drain. The rep redid our plumbing under our sinks and sold us a new disposal unita installed as well.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$500

Robert T.
02/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Kitchen drain was plugged after cleaning up from a party. Called expecting something some time the next day. Came within the hour even though it was 9pm. Had to go on the roof in the dark to snake the drain and then spend time in the kitchen under the sink to get fully cleared. Very nice fellow who worked hard and was pleasant to talk to. Cleared up the problem

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Stephen P.
01/2015
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0


Response from Roto-Rooter Plumbing & Water Cleanup
We would like to learn more about your experience so that we can address and improve in the areas that you have indicated unsatisfactory. Our ultimate goal is to provide our customers with world-class customer service and your feedback is very valuable in helping us achieve this goal. If you could please email the details of your experience to pat.swanson@rrsc.com, I would like to look into this with you further. Sincerely, Pat Swanson Customer Service Manager

Michael P.
01/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Repaired a gas leak at the water heater. They aren't cheap, but the service and work are excellent. They show up on time and get it done quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nancy C.
12/2014
5.0
plumbing
  + -1 more
Great.
Description of Work: Having trouble with backup water into bottom of dishwasher. Plumber check it out and said not drains but was sure it was the dishwasher. Had a new washer installed and that solved the problem. Thanks to Roto Router for taking ten minutes of his time and not charging for the call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lewis S.
12/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Arrived late but cleared shower drain within a short time. Cost was rather high but no previous service to compare. Service was some time ago and paid by credit card. It was several hundred dollars which I felt was high.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Corey B.
12/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: They fixed clogged sink and garbage disposal. The service was great but extremely over priced so you need to make sure that you have a serious problem that you cannot fix on your own before you call them.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

mary T.
12/2014
5.0
plumbing
  + -1 more
.
Description of Work: Repaired leak under kitchen sink.Good job done

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Elisha Z.
12/2014
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: The last thing you expect to deal with after work on a dark dreary Friday afternoon in December is a total main drain backflow problem. Shawn the plumber was very professional, courteous, knowledgeable, in helping us understand what needed to be done and he gave us tips. We will for sure call Roto-Rooter if we have

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Elisha Z.
12/2014
5.0
plumbing
  + -1 more
Great.
Description of Work: Shawn Prunty the plumber was wonderful. Talked us through what the problem was and gave us tips. We will no doubt use them again. We will ask for Shawn again. Thanks Shawn and Roto - Rooter for saving the day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Kristen G.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I called Saturday night. We had no water. The technician was at our home at noon the next day, Sunday, and fixed the problem. Professional plumber, will call again when needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

John C.
10/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: I had been having a lot of trouble with repeating clogged drains. To make a long story short, the problem was diagnosed by my regular plumber but he could not resolve it easily. He recommended Roto Rooter. Now, it was 1:30PM approximately, and I need the drain up and operational ASAP. Well, they arrived with the right heavy duty equipment, got to work and less than an hour later I was up and operational! They quickly answered my service request and successfully fixed the issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Lewis S.
08/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Cleared shower drain. |The tech was polite and responsive and did his job once he arrived. |There were several delays after the promised time and each time I was called to inform me of a delay.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$285

henry a Y.
07/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: like always great but always breaks on Saturday

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Philip W.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed a blocked toilet. Did a good job!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Karen T.
06/2014
5.0
plumbing
  + -1 more
.
Description of Work: Just an estimate, but the representative was very courteous, punctual, and thorough in describing the services.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

linda C.
06/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: They came out on a sunday at the promised time. Communicated well. Drains were very backed up but problem was solved quickly and done well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Charles T.
06/2014
2.0
plumbing
  + -1 more
unknown
Description of Work: I don't remember the last date, but they charged me two arms and two legs saying that they had to do more work to do the job

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$950

Shirlene R.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Repaired a leak in the bathroom and work was done right the first time. It was a corrective repair for another plumber who claimed the leak was fixed--Was very professional and efficient.

Rating CategoryRating out of 5
quality
5.0
punctuality
3.0

Yes, I recommend this pro

Kerke J.
06/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: Dis not use them as price was ridiculously high for their services. Did not tell me how much until they arrived.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
punctuality
5.0

$400

Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for contacting me about your recent service. I have submitted a formal complaint to the General Manager in Norfolk, Brady Howard. You can expect to hear from a member of his management staff within the next 30 minutes. Thank you,

Paul G.
04/2014
5.0
plumbing
  + -1 more
Very plesent
Description of Work: Unclog our drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Trish H.
03/2014
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: The right sink, master bath, was not draining. He fixed it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Stephen P.
03/2014
5.0
plumbing
  + -1 more
It went very well.
Description of Work: Repaired a leak from upstairs tub/shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$166

Contact information

2428 Almeda Ave Ste 144, Norfolk, VA 23513

http://www.rotorooter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Excavating

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Plumbing, Drain Cleaning, Sewers, Sump Pumps, Excavating, Waterlines, Pipework, Water Heaters, Septic Tanks, & Video Camera Line Inspection.
.

Contact information

2428 Almeda Ave Ste 144, Norfolk, VA 23513

http://www.rotorooter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day