Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

When you need an emergency plumber or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

Business highlights

90 years of trusted experience
Se Habla Español
Emergency Services Offered
Eco Friendly

Services we offer

Plumbing, Drain Cleaning, Sewers, Sump Pumps, Excavating, Waterlines, Pipework, Water Heaters, Septic Tanks, & Video Camera Line Inspection.

Services we don't offer

.

Amenities

Warranties
Yes
Senior Discount

$100 off

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6319 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
6%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.7

Filter reviews by category

Showing 301-319 of 319 reviews

Jill S.
03/2014
5.0
plumbing, drain cleaning
  + 0 more
The job went very well!
Description of Work: Technician 1105 did an outstanding job. He cleaned out the clogged lines in my kitchen and laundry room sinks. I have always used roto rooter and appreciate the way they keep in touch when a technician is running late. Thanks

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$245

Michael F.
02/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$275

ALAN G.
12/2013
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: Cleaned clogged toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Keith P.
11/2013
5.0
plumbing, water heater repair
  + 0 more
Listed
Description of Work: Our hot water heater quit on us...we checked the breaker, tank etc...called roto-rooter cause it was the only plumbing service that had evening/weekend hours. Dan came out, assessed the problem and determined the tank and heater were shot...he replaced it with a new tank, fittings and insulation. He raised the tank off the floor, cleaned up after himself. He did a great job and was extremely professional. Nobody likes to pay a thousand bucks for an appliance, but Dan made the experience worth it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$995

Thomas R.
05/2013
1.0
septic tank
  + -1 more
No work done.
Description of Work: After finding this company listed, I called about septic tank inspection and pumping. They informed me they did not do such work - so I wonder why they are listed at all.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0


William C.
01/2013
5.0
plumbing, drain pipe, sewer cleaning
  + 1 more
See above.
Description of Work: Sewage line was broken between the front of the house and the street. First had to clear line, then ran camera down pipe to find location on breaks (2 places), then excavated and repair broken sewage line. They gave me a 3 hour window of when they would arrive, then called and let me know about 30 minutes before showing up (on time when promised). Their work is guaranteed from 5 years. They are a very professional company and cleaned up after themselves when done. If I have any further plumbing problems, I'll be calling them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Kristen W.
12/2012
5.0
plumbing
  + -1 more
Fantastic work.
Description of Work: The technician replaced a broken connector piece holding two pipes together. The part only cost 15 dollars and I paid 100 for the service fee, but it was worth it given that my husband was deployed, we had a 3 month old baby in the house and it was late at night. The guy was very helpful and knowledgable. He was nice enough to take 50 off the usual service fee of 150 which was appreciated.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$115

Steven B.
06/2012
1.0
plumbing
  + -1 more
unknown
Description of Work: Called to set up an appointment. The plumber was going to be up 5-7 hours late. I was called one hour in advance of my appointment of the delay. However, it would be logical work ethic to send another plumber. I was only asked to wait the 6 hours or reschedule. It would also be considerate to ask how bad my situation is. ( in my case, extremely bad). Cassidy's Plumbing, was an amazing experience and will be saved in my contact list for future use and referrals.

Rating CategoryRating out of 5
quality
1.0
responsiveness
1.0
punctuality
1.0


FARHANA K.
06/2012
5.0
plumbing, drain cleaning
  + 0 more
Punctual and did the job well.
Description of Work: Insinkerator was clogged

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Vikki E. R.
06/2012
5.0
plumbing
  + -1 more
Please with the repair and price.
Description of Work: Had the same problem a few years ago and another company took two days to do the same repair and many more hours. Call Root-Rooter this AM. I received a call 30 minutes before the service man came. He explained everything. We were informed before the water was cut off. The leak was 30 inches in the ground. Scott was the service man and I would recommend him to anyone. The problem was fixed and I received a senior discount. Thank you again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600.65

SARAH A.
01/2012
5.0
plumbing
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Robet C.
01/2012
4.0
plumbing
  + -1 more
Well; problem eventuallu solved
Description of Work: The serviceman had to run a long snake through the kitchen sink to unclog it. The entire job lasted about 1 and 1/2 hour, largely due to the snake getting caught as he tried to retreat it. Very pleased with the serviceman, Disgusted with the increase in price everytime I call this company.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$185

Raymond B.
01/2012
5.0
plumbing, drain cleaning
  + 0 more
Excellent.
Description of Work: They did the job quickly. We will use them again if needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

dorothy N.
07/2011
5.0
plumbing, drain cleaning
  + 0 more
Great!
Description of Work: I had a clogged toilet and washer that were overflowing. I called Roto Rooter this morning and they were here in 30 minutes! Great for a Monday! The plumber came in, and discovered that the toilet was working ok. Evidently the clog had moved itself through but he stayed and we went through a cycle of draining in the washing machine. All flowed ok. When he was getting ready to leave, we asked him how much and he said "nothing!" He said he hadn't really performed a service but we should call Roto Rooter the next time we need someone. I certainly will! I did expect to be charged a service call but how nice they didn't feel it necessary. I will call them in the future for sure!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Don R.
04/2011
5.0
plumbing
  + -1 more
See above
Description of Work: My tub leaked at all junctures and has been for some time. The closet valves finally gave out one evening and began to flow uncontrollably. It would have been nice to get a plumber out that night but none was available. They came the next day and fixed the closet valve. We were so happy with the professionalism, politeness, and the quality of work, we called to have the same technician come out the next business day to fix the rest of the plumbing - the faucets, the diverter valve, and the tub drain. It cost about as much as I expected. He fixed a lot of the stuff that was wrong with our plumbing from when we bought this place. He seemed to know better than the workers that patched things together before we moved in. The caulk job he did around the faucet handles is already cracked though. That's not entirely his fault. The tub surround that some bozo installed before we moved in is flimsy and moves a lot. I can't wait to see the water bill and how much less water we're using now that the drips and leaks are gone. I will definitely call Roto Rooter again next time I need plumbing done.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

ruth K.
03/2011
5.0
plumbing
  + -1 more
He did a good job.
Description of Work: Roto routed pipes at street.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Randall H.
09/2010
5.0
plumbing, sewer cleaning
  + 0 more
i was a very good experince.
Description of Work: I had a stoppage in my sewer line. roots add grown through the pipes. My house was built in 1914. I had called about 4 different companies. they were the cheapest. they came out, dug out the old sewer pipes and put down new ones. it took about 3 days. they were very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

NANCY J.
08/2008
4.0
plumbing
  + -1 more
They were good.
Description of Work: They worked on some kitchen and bathroom plumbing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Matthew T.
04/2008
5.0
plumbing
  + -1 more
I would use them again.
Description of Work: They fixed a leak for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Contact information

2428 Almeda Ave Ste 144, Norfolk, VA 23513

http://www.rotorooter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Excavating

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Plumbing, Drain Cleaning, Sewers, Sump Pumps, Excavating, Waterlines, Pipework, Water Heaters, Septic Tanks, & Video Camera Line Inspection.
.

Contact information

2428 Almeda Ave Ste 144, Norfolk, VA 23513

http://www.rotorooter.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day