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Pro Clean

Carpet Cleaning, Upholstery Cleaning, Air Duct Cleaning

About us

Additional DBA: MARINIK ENTERPRISES, INC. Additional phones - (757) 588-7515, (757) 485-2134, (757) 539-1365.

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, upholstery cleaning, air duct cleaning, water & fire damage restoration, area rug cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

ask for detail

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.810 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
0%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-10 of 10 reviews

Craig C.
07/2015
5.0
carpet cleaners
  + -1 more
It was perfect; they did a beautiful job! They worked hard and got great results. They did it well and efficiently, they were personable and it was good in every way.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Wanda B.
12/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned living room and bedroom. Moved furniture. Very professional. Did an excellent job. Would definitely recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

allison K.
06/2014
1.0
carpet cleaners, air duct cleaning
  + 0 more
unknown
Description of Work: I called the provider multiple times and left a voicemail, but never received a reply for quotes or services.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Stefanie M.
08/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I had some some furniture stains (one was red based Dr. Pepper) that needed to be cleaned. I contacted my furniture warranty company and they arranged for Pro Clean to perform the service. The same day I contacted the warranty company, they contracted with Pro Clean, and Billy, the owner, contacted me immediately. They were able to schedule my service for the following day between 11 and 1. Their technician, David, showed up at approx. 11:45 and set right to work. He was able to COMPLETELY remove the Dr. Pepper stains, as well as the other minor stains. He did not just clean the stain areas, he cleaned the entire couch so that I did not have a and quot;clean spotsand quot; in the middle of the furniture. When finishing up the couch, he even hit the small spill-over Dr. Pepper stain that was on the carpet which was not part of the contract job he arrived for and did not charge me for it! Talk about great customer service!!!! Based on how well the work went, and David's super friendly personality, at the end of the job he arrived for, I asked for a quote on some carpet and tile cleaning. He will be returning to perform those jobs for me in two weeks (my scheduling request, they could have performed the service sooner). It was a pleasure doing business with Pro Clean, and they definately earned my future business!
Description of Work: Furniture cleaning: a 2-cushion couch with red based Dr. Pepper stains on the cushion, arm, and skirting, as well as minor dirt and chocolate stains; and a chair cushion with a stain from a visitor who got sick.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank M.
04/2012
5.0
carpet cleaners, upholstery cleaning, air duct cleaning
  + 1 more
They'll definitely come back if you're not satisfied at no extra charge. They also use air cleaners, and even let me borrow one for 3-4 weeks in an empty home to try to get a dog smell out at no extra cost!
Description of Work: They've done carpet, tile, and vent/duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PATRICK H.
01/2012
5.0
carpet cleaners
  + -1 more
We are very pleased with their work. They do a wonderful job. I have used them many times before.
Description of Work: We had some upholster and carpet cleaning done. They cleaned some all wool rugs in the house as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

COLLEEN B.
02/2008
5.0
upholstery cleaning
  + -1 more
Absolutely excellent. I will have no hesitation in employing them in the future and shall request that Casey do the work.
Description of Work: PRO CLEAN was kind enough to respond to an emergency regarding my beloved pet who had been very ill and died on my love seat. He soiled the love seat and a small upholstery stool. Their technician, Casey, thoroughly cleaned and sanitized the upholstery furniture. He was knowledgeable, professional, excellent work-ethic, well versed concerning different fabrics, treatments for various stains, etc. Casey relayed the different services PRO CLEAN offered. He spoke glowingly of the owner, Billy Shoen, and how much he enjoyed working for this firm.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89.95

05/2006
4.0
carpet cleaners
  + -1 more
They are a good company. The inspector came out first to check over the areas and came afterwards to inspect and to be sure that the job was done properly. The inspector was very nice and efficient. The only problem was with the service tech, he was pretty sloppy and seemed to be in a hurry and he seemed very tired.
Description of Work: They cleaned the carpets in my living room, stairway, and hallway. They also cleaned my furniture. They used all steam cleaning to get mold residue out.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

JIM P.
05/2006
5.0
carpet cleaners
  + -1 more
Pro Clean did an amazing job. I just loved their services. They were very nice and polite from start to finish. I enjoyed the fact that they moved my furniture and came back to put it in its place after the carpets dried. I thought that was very nice of them. Most companies do not come back upon leaving. My carpets look great and you would not believe how fast they dried. It was just a great experience that I would not mind experiencing again.
Description of Work: Pro Clean cleaned three carpets in three different rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

05/2006
5.0
carpet cleaners
  + -1 more
Pro Clean got almost all of the stains out of our carpets and they showed up when they were suppose to. I have used these guys a couple of times in the past and they have always done a good job for me. My carpets looked good when they were done.
Description of Work: They cleaned the carpets in my master bedroom, living room and the hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    1333 Azalea Garden Rd Ste B, Norfolk, VA 23502

    www.procleanme.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Air Duct Cleaning

    FAQ

    Pro Clean is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Pro Clean accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Pro Clean offers free project estimates.
    No, Pro Clean does not offer eco-friendly accreditations.
    No, Pro Clean does not offer a senior discount.
    Yes, Pro Clean offers emergency services.
    Yes, Pro Clean offers warranties.
    Pro Clean offers the following services: Carpet cleaning, upholstery cleaning, air duct cleaning, water & fire damage restoration, area rug cleaning.

    Contact information

    1333 Azalea Garden Rd Ste B, Norfolk, VA 23502

    www.procleanme.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM