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Ms. Perfection Cleaning Service Inc

House Cleaning, Window Cleaning, Carpet Cleaning

About us

We are proud of our stellar workmanship, providing convenient weekly, bi-weekly, and monthly appointments for our customers; our cleaning services can be easily arranged to your requirements. Just call us with your request and we will do our utmost to fulfill it, using our own modern equipment and high-performance products, with excellence as our standard.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Housecleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.168 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
47%
4
18%
3
22%
2
6%
1
7%


Rating CategoryRating out of 5
quality
4.2
value
4.5
professionalism
4.3
responsiveness
4.2
punctuality
4.3
Showing 26-50 of 68 reviews

Patricia H.
11/2013
4.0
house cleaning
  + -1 more
House cleaning 1500 sqft house three people three hours |What was cleaned was done well but under beds etc was not done I was satisfied with what they did -
Description of Work: I purchased a Big Deal from Ms. Perfection Cleaning Service

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$55

Response from Ms. Perfection Cleaning Service Inc
Thanks for choosing us... Our website includes our standard checklist of what is included in our cleanings. Feel free to contact us at your convenience and of course we will be more than happy to guarantee your satisfaction based on your preferences. Hope you have a fabulous holiday and anticipate hearing from you soon!!

Hailu A.
10/2013
3.0
house cleaning
  + -1 more
I purchased an Angie's List Big Deal for this service and it was not as good as some other service I have recently had. Their work was okay, but I found they did not dust come things and places. They also were in a rush. They kept postponing their service and pushing it back. Their price was reasonable.
Description of Work: I used Ms. Perfection Cleaning Service for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$55

Response from Ms. Perfection Cleaning Service Inc
Thank you kindly for trying us out. Our cleanings are based on an affordable routine checklist that you can find on our website and we are more than happy to accommodate most special requests in addition to our standard 2 hour service that was provided in this deal. We would like to thank you for your response and hope that you will contact us if we could have done a better job and allow us the opportunity to guarantee your satisfaction.

Denise C.
10/2013
3.0
house cleaning
  + -1 more
I purchased a coupon for a deep cleaning but when they arrived, I was informed that for a first visit they would only work for two hours, so I needed to select what I wanted done. The cleaning was adequate but certainly did not reach the level of deep cleaning. I asked them to concentrate on bathrooms and kitchen and I still had to dust over the bathroom mirror, dust ceiling fans, and wipe out the inside of the microwave after they left. I would not have been disappointed in the work if I hadn't been expecting a deep clean as stated in the coupon. On the plus side, however, the two people who did they cleaning were very friendly and professional.
Description of Work: Cleaned House

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$55

Response from Ms. Perfection Cleaning Service Inc
We appreciate and value your opinion. Customer satisfaction again is paramount to our success together. If we are notified of this, we are more than happy to resend our team to your home to enforce our policy of 100% customer satisfaction. The listing has been displayed as a 'deep clean' which is a service that we provide but this particular special is for a 2 hour standard clean which has caused some confusion for us and our customers. Please contact us with your concerns so that we can make sure your home gets the service you expect. We look forward to visiting with you again and making sure your happiness is met by discussing the wonderful services we provide that will fit your specific needs. Thank you for trying us out!

Robert I.
10/2013
5.0
house cleaning
  + -1 more
Ms Perfection performed a deep clean on my empty home upon completion of a move out. They were on time and thorough. They also rescheduled me at the last minute in order to prepare for tenants moving in. They showed up with two people and their own equipment. I was very happy with their service.
Description of Work: Deep clean of my home after I moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Response from Ms. Perfection Cleaning Service Inc
Thank you for the opportunity to provide you with our services!!

Walter S.
10/2013
2.0
house cleaning
  + -1 more
We purchased this deal because with little free time after working we do not have the time to do much more than basic house cleaning. We needed someone to come in and handle the deeper cleaning of items like baseboards, dust over picture frames, door and window frames, cabinet bases, etc. Once we purchased the deal we were directed by our certificate to go to the service's web site to schedule an appointment. We filled out the web form in pretty good detail with information about our home and the best times/days for an appointment. Shortly after we rec'd a brief email from the service wanting to set up an appointment at a completly different day/time that we requested. It was apparent that contact was doing business from their cell phone. It took several emails before we could schedule a good time but we finally did. The two workers (one Man & one Woman) arrived on time, were very friendly and fairly professional. However, they told me that they were only planning to work for two hours. We explained that this was an Angie's list deal and there was no time specified. I gave them the coupon and they said nothing more about a time limit and went right to work. It seemed like they kept busy cleaning although the lady seemed much more into it than the fellow. But we were not really looking at details and tried to just stay out of their way. Two hours after they started they told us that they had been told to only clean for two hours and I would have to call the office to schedule any more. After they left we found that the deep cleaning was not quite as thorough as we thought it would be. I think they were attempting to complete the home within the two hours so rushed many details. Our home is 2700 square feet with is good sized but not over-sized. A good job should have taken at least 4-5 hours. This was supposed to be a $250.00 value so more time and care should have been allocated. The cleaning service has also been running a Groupon special advertised as a two hour $150.00 value special for $39.00. If i wanted only two normal cleaning hours I would have purchased that instead of the Angie's List deal. We were hoping to find a cleaning service that we could use every few months for a deep cleaning. We will continue looking.
Description of Work: Angie's Big Deal - $250.00 of deep cleaning for $55.00

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$55

Response from Ms. Perfection Cleaning Service Inc
Thank you so much for trying us out and we are sorry we couldn't accommodate you to your specific needs with this particular offer. All of our offers are primarily based on a standard 2 Hour clean. "Angie's List" did not specify this instead listed a "deep clean". Our check list of a standard service can be viewed at [hyperlink removed]. Please consider that we are in the field cleaning homes at all times and doing our best to keep communication open and respond. Customer satisfaction is our guarantee. If you are not happy with our cleaning, we will be more than happy to send our team out for a re-service. Please contact us in order to resolve the situation and provide you with other services more suitable to your needs that are exclusive to your home. Thank you for trying Ms. Perfection Cleaning Service, Inc.!

Karen F.
10/2013
5.0
house cleaning
  + -1 more
Ms. Perfection Cleaning Services did a pretty good job. They went over about 10 minutes but if I had the rest of the upstairs for them to clean, they never would have finished. You can't expect them to do all the sides of your hour, mine is about 2,300 square feet. For $55, I was totally happy. My bathrooms are clean, my bedroom was done thoroughly, my kitchen floor and wood floors were clean. She did my stainless steel appliances and the bathroom was clean. They just missed some things but the workers were good. They were very, very diligent.
Description of Work: They did 2 hours of work by 2 people. I had done my upstairs except for my Master bedroom and the two bathroom, that took them an hour then they got downstairs.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

JESSIE S.
10/2013
3.0
house cleaning
  + -1 more
Two ladies showed up a little late because they couldn't find my house. They went right to work and I left the house for them to clean. When I came home the house was clean but not as good and I would want when I'm paying somebody to do it. I have used another company called MaidPro and they did a much better job but were way more expensive. I think I'm gonna go back to them.
Description of Work: Cleaned the whole house (1600 sq ft).

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$75

Response from Ms. Perfection Cleaning Service Inc
We appreciate the chance to have serviced your home, however are very sorry we were unable to accommodate your need at that time. Keep in mind that we are licensed and insured and leave our customers happy and secure enough to mind their homes while they are gone. Our standard routine service may not be as extensive as others, but our rates for what we offer are unbeatable and we hope to offer other services that may be more compatible with to fulfill your housecleaning necessities. Thank you again for using us to clean your home and we appreciate the opportunity that you granted us.

Cindy W.
10/2013
1.0
house cleaning
  + -1 more
Purchased service contract for 2 hours of deep cleaning for $55 on 9/23, and the certificate promised call back within 24 hours. I called, emailed, each time leaving messages, to no avail. On the initial purchase, they asked for 3 proposed times for service to be performed, which I gave, but I am not sure why they or I bothered. I do not think they even looked at it, or any of the information that was left. I finally received a phone call back last night, at 6pm, during the middle of our dinner. Brenda was unable to confirm any of my communications because she was at home, yet she was able to book my appointments. That was fishy as well. Then she tried to tell me an email was sent. I have been watching my email and spam, and work IT for a living. I have proof of my emails and communication, and asked her to resend me the email she was supposed to have sent me, which she has not done. This company is a scam.
Description of Work: Purchased service contract for 2 hours of deep cleaning for $55 on 9/23, and the certificate promised call back within 24 hours. I called, emailed, each time leaving messages, to no avail. On the initial purchase, they asked for 3 proposed times for service to be performed, which I gave, but I am not sure why they or I bothered. I do not think they even looked at it, or any of the information that was left. I finally received a phone call back last night, at 6pm, during the middle of our dinner. Brenda was unable to confirm any of my communications because she was at home, yet she was able to book my appointments. That was fishy as well. Then she tried to tell me an email was sent. I have been watching my email and spam, and work IT for a living. I have proof of my emails and communication, and asked her to resend me the email she was supposed to have sent me, which she has not done. This company is a scam.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55

Response from Ms. Perfection Cleaning Service Inc
We apologize if there was a loss of communications. Immediate contact does become tricky when our devoted staff and cleaning technicians are in the field as well as coordinating customers' inquiries. To avoid occurrences such as these, however we accept and respond using ALL forms of communication including text, E-mail, fax, contact via our website, voice mail and direct phone calls and reply within 24 hours or whenever presently possible during the inquiry. In addition to this, our drivers are all equipped with cell phones, required to contact each and everyone of our customers with a courtesy call of their estimated time of arrival based on scheduled cleanings so if an unexpected conflict arises we are usually able to promptly respond with necessary arrangements to accommodate specific needs using these forms of contact. We strictly enforce our 100% satisfaction guarantee so we look forward to resolving this and from you soon. Thank you for notifying us of your concerns and again we are sorry for any lack of communications...

DAWN L.
10/2013
1.0
house cleaning
  + -1 more
Awful awful awful. The owner (Brenda Vaughan) is rude, unprofessional, and has no regard for other people's time. Avoid this provider like the plague. Ms. Perfection was supposed to arrive between 12-1. At 1:01, I called to find out where they were, and the owner said, "The girls must be running late." So I asked, "Exactly how late are we talking?" Her response was, "I don't know. They haven't called me yet." When I reminded her of my 12-1 appointment window, she said, "That's just a guesstimate. That's not an exact appointment time." I told her not to bother sending her girls because I was no longer interested in her service.
Description of Work: Purchased an AL big deal for a $55 deep cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55

Response from Ms. Perfection Cleaning Service Inc
We are sorry for any inconvenience and misunderstandings that resulted from this. As stated in previous review responses, our technicians are REQUIRED to contact our customers directly with a courtesy call to notify them of their arrival and/or that they are en route (given that contact information and access is provided by the customer of course). This has been strictly enforced and we do not tolerate any failure to comply. Consider though, that we are unable to control traffic and any delays during our scheduled cleanings. The owner has direct contact with each of our drivers at all times but it is the sole responsibility of the DRIVER to provide their whereabouts and of any delays to the customer AND to "Brenda, the owner." "Guesstimates" include many factors, however our appointments are scheduled based on an agreed date and time frame using what is convenient between that customer and our technician teams . To avoid conflicts such as these we continue to enforce staff responsiveness and await the opportunity to service your home by giving you the option of redeeming our 100% satisfaction guarantee. Based on your request that our team not come to provide the services at that time, we look forward to hearing from you soon. Thank you and again we apologize.

Thomas S.
09/2013
1.0
house cleaning
  + -1 more
They were supposed to contact me and set up an appointment within a couple days of purchasing. It has now been a week, and I have not heard a word from them.
Description of Work: I purchased a Big Deal with them for $55 for a deep cleaning service.
Rating CategoryRating out of 5
$55

Michelle S.
09/2013
5.0
house cleaning
  + -1 more
They did a great job. I scheduled the day that I wanted them to come via email with less than a week's notice and they came on time, calling me about 30 minutes prior to let me know they were on their way. They took about an hour and a half to clean my 1900 sq ft home and did a great job (I had them skip 2 bedrooms that we had just refinished floors in). I would hire them again.
Description of Work: Ms Perfection did a one time deep cleaning of my house. I purchased the deal on Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Ashley S.
09/2013
5.0
house cleaning
  + -1 more
It went very well! Both workers were busy hard at work the second they got to my house and were very friendly I think they did a great job and the price was great I would use them again
Description of Work: Clean house in 2 hours

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Hali S.
09/2013
5.0
house cleaning
  + -1 more
The service provider was very friendly and flexible, but just not available when I needed the service performed.
Description of Work: I purchased a Big Deal from Ms. Perfection Cleaning Service.
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Hali S.
09/2013
5.0
house cleaning
  + -1 more
I purchased a big deal from her. She was very nice and tried to schedule an appointment within my time frame but I would have been at work. I used someone else for the services.
Description of Work: services not performed.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

C Allen B.
09/2013
5.0
house cleaning
  + -1 more
I thought they were very thorough and timely.
Description of Work: I purchased a big deal for Ms. Perfection Cleaning Service for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

AUDREY D.
09/2013
4.0
house cleaning
  + -1 more
iableiable Povider did not dust as well as they should have. the house had been renter and had not been cared for as well as it should have . Kitchen and bath were not cleaned as well as posisble. However one of the workers was sick,which may have caused this.
Description of Work: cleaned house

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


TONY C.
08/2013
3.0
house cleaning
  + -1 more
I have mixed feelings about this service. They advertised a DEEP CLEANING service - $250 value for $75.00. Two people came out to do the job. When we came home, there were many discrepancies - areas that were not cleaned/furniture not dusted. I called Brenda to complain, sending her pictures of what was left undone. She did contact me and had the same crew come back the next day. When I questioned the crew on what was supposed to be done, one of the girls told me that the owner told them to come in and just do a basic 2 hour surface cleaning - sweeping, mopping, vacuuming, and dusting - which was not even done well. I asked them if that normally cost $250.00 and they said absolutely not. If you are purchasing this BIG DEAL, you are not getting what you think you are getting. On the flip side, they did return and do everything that I asked them to and what I thought was going to be done from the beginning.
Description of Work: Did not complete the job that was supposed to be performed.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$75

Phillip F.
08/2013
5.0
house cleaning
  + -1 more
It went very well and they were very good.
Description of Work: I purchased a big deal for Ms. Perfection Cleaning Service for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

AUDREY D.
08/2013
4.0
house cleaning
  + -1 more
It was an Angie's List Big Deal that I purchased. It went well. I would recommend them.
Description of Work: I used Ms. Perfection Cleaning Services for housecleaning. It was 2 bedrooms, a living room, dining room, kitchen and a bath and a half.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Donna N.
08/2013
3.0
house cleaning
  + -1 more
I didn't really care for them. They didn't do a really good job in cleaning. They wiped down but they didn't clean as I expected. The work wasn't very thorough. I think the first cleaning was like $85 and then after that I believe it was $70.
Description of Work: I used Ms. Perfection Cleaning Services for housecleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$85

Paul B.
07/2013
5.0
house cleaning
  + -1 more
They did a fantastic job! They went above and beyond what I expected. They cleaned with great detail. I had pulled up rugs in the bathroom and they put them back. They asked if they could do additional appliances. They vacuumed the whole home. We have a master bedroom with mirrored closet doors. I was in the bathroom one day and noticed that she had cleaned my doors which I never asked them to do so. I have a sticker on the door from my granddaughter and she left the sticker - which I thought was so compassionate as she must have realized that it was sentimental. I can't say enough about them and they deserve an A+. I will use them from now on.
Description of Work: I hired Ms. Perfection Inc to clean 2.5 bathrooms and my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BEV G.
11/2012
2.0
house cleaning
  + -1 more
I called to make an appointment. There was no answer or answering machine. I called again & was able to leave a message. I called a third time & was able to reach her. At this time she told me that the deal - which I'd just purchased - had been expired for a long while & she was no longer honoring it. She told me to contact Angie's List for a refund, which I did.
Description of Work: I purchased a Big Deal for a Housecleaning service.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Sarah G.
05/2012
5.0
house cleaning
  + -1 more
They come twice a week, and I think that they are doing a pretty good job. They have only come six times so far. They don't always catch everything, but if you point it out they will go back. I feel they are doing a good job. They seem to be very busy. When I need to reschedule it can be difficult to do. I wish I had the same people every time. They do respond quickly when you call them. They work very hard while they are here. They have good people working for them. They gave me an estimate and they charge by the hour. I would recommend them I think they are very good cleaners.
Description of Work: They clean my home for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Glenda & Douglas T.
05/2012
5.0
house cleaning
  + -1 more
I have been using them for years. The cleaning crew is trained. They are flexible with using your products. If something is not done, you just need to mention it to them and they fix it before they leave. They do a great job. They always let me know if they will run late, however I have never really had a problem with them being punctual.
Description of Work: They come clean every 2 weeks for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer W.
03/2012
5.0
house cleaning
  + -1 more
They provide good service are efficient and trust worthy.
Description of Work: Used for general home cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

6371 Center Dr Ste 204, Norfolk, VA 23502

http://www.msperfection.net

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Carpet Cleaning

FAQ

Ms. Perfection Cleaning Service Inc is currently rated 4.1 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Ms. Perfection Cleaning Service Inc accepts the following forms of payment: Check,MasterCard,Visa
Yes, Ms. Perfection Cleaning Service Inc offers free project estimates.
No, Ms. Perfection Cleaning Service Inc does not offer eco-friendly accreditations.
No, Ms. Perfection Cleaning Service Inc does not offer a senior discount.
Yes, Ms. Perfection Cleaning Service Inc offers emergency services.
Yes, Ms. Perfection Cleaning Service Inc offers warranties.
Ms. Perfection Cleaning Service Inc offers the following services: Housecleaning.

Contact information

6371 Center Dr Ste 204, Norfolk, VA 23502

http://www.msperfection.net

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM