MOLLY MAID of Chesapeake- Norfolk- Suffolk

Just fine, no difficulties or problems, quite satisfied

Perfect. Not only do they go above and beyond at the apartment but also check on him through one of his best friends, also a client.

They messed up the first time and had to send somebody out again. I liked that they fixed the problem and they were prompt but I didn't like the fact that I had to call them out again because hey didn't do a thorough cleaning the firsts time around. I don't live in that area any more but I would use them again.

Cleaned the house well but forgot to clean the inside of the fridge and the oven. When I called to tell them, they said they'd get someone back to the house asap. However, after their second visit THEN they let me know that they couldn't clean the oven because it hadn't been run. Basically, they never cleaned the oven, and I simply think it would have been very helpful if they had informed me to run the oven BEFORE they arrived either the first OR the second time. Little disappointed there.

Over an hour late - with no phone call indicating they would be late.. When team arrived, they walked DIRECTLY to thermostat which was set at, and holding, 77 degrees. She didn't say anything but went on upstairs. Shortly after that, one came down and announced that they could not work if the temp was over 72 degrees (even though it is always set at 77, they have always worked at 77 degrees, it was morning, and though the temp would eventually reach well into the 90's, it was only about 80 deg outside,and they said they thought the office had notified me but I had received no notification. So, I promptly set the thermostat to 77 deg and turned on the whole house fan, (even though this would increase by Va Power bill significantly) but they said they couldn't wait for the temp to drop to 72 and that I would have to reschedule after waiting for them for over an hour.. When I called the office, I was told that the office could not make them work so I cancelled by contract with them. Three-story house and temp varies from floor to floor as much as 5 degrees. For the amount of money I had been paying them, they don't do any heavy work at all. They even refused to clean the glass on the outside of the front storm door (though they clean the inside) because they "don't do any outside cleaning". They ultimately agreed to clean the outside glass. In fairness, they did reasonably good work, but only after I had them for several months. I believe a reasonable resolution to this whole fiasco would have been 1) a simple phone call indicating they would be late 2) if the temperature setting is a requirement and , and apparently a change in policy, it should have been communicated to each customer by phone because this change does result in an overall increase in cost due to increased energy use. Even though I feel the request is unreasonable, I believed that I tried to accommodate the team by turning on the whole house fan and resetting the thermostat. I have a varying a schedule, and though I have to sometimes reschedule Molly Maid, I always make it a point to reschedule the work again in the same month so that the company can rely on my business. Apparently, they don't need that business.

They came out and they did a good job. We will use them in the future.

They did a fantastic job. The house has not looked this clean in quite a while. With two toddlers and a dog there are nooks and crannies that had just been missed by me in my weekly cleaning. I did not realize how clean the house could be. I am so thankful to have them come out for the initial cleaning and now have them scheduled to come out every two weeks to help me keep it up.

In a nutshell, two young girls came to my apartment. They had one filthy rag each to clean my entire place. I didn't see them using any cleaner. I actually had to bring that to their attention. I asked them to clean the base boards (as this was suppose to be included in the service) and it was obvious they were avoiding that. I was so irritated with them. They looked dazed and could have not moved any slower. Needless to say I will never use mollymaids again and am honestly shocked they have an A grade considering none of my friends are satisfied with there services and just use them because they have no other options in Norfolk.

Originally, I hired Molly Maids to clean my apartment prior to holding a pre-wedding dinner there. Since then, we have used Molly Maids every month, even after moving to a new house! They are always professional and do a great job. They are also very responsive, in the case of needing to change the date of my regularly scheduled cleaning. For example, my regularly scheduled cleaning is for next Monday, however, I am having a baby shower at my house on Sunday. It was no problem for them to change the cleaning to late this week instead of next week. Great job!

The team assigned to our house is always prompt, polite, professional, trustworthy and hard working. We live on a military base and have to escort the team to our house. They have always been patient with the security procedures and flexible about shifting the scheduled cleaning days so that they coincide with my days off work. They tailor the cleaning to our needs that vary from routine once a month to a little more often when we have social events at the house. We are very pleased with the service and Molly Maid makes our lives much easier.

Wonderful experience, great employes. So thorough and pleasant to have in my home. I definitely recommend this duo.

Punctual and thorough cleaning. Great ladies.

Molly Maid is a very professional cleaning company. I did not have to ask the maids to do anything. They came in knowing exactly what needed to be done and when they were finished, I had no complaints. Thank you Molly Maid for helping me prepare my home for the holidays.

They are just wonderful. They are on time, great team, they come in and take care of business. They leave the house just spotless. We enjoy coming home when they come to our home. Everything is so nice and clean. We enjoy have them apart of our team.

Molly Maid has been a big help. I work long hours and often don't find enough time in a day or week to squeeze everything into. About two months ago I decided to have someone come in and clean my home. Their service and professionalism has been excellent. In addition to the general cleaning, the little extras they perform such as cleaning the base boards are nice. The price is very reasonable for the size of my home and they do a very good job keeping it clean.

They did a one time general cleaning for me when I was moving into a new house.

I have used them for about two years. I like the personality of the people who come out and their ability to communicate. They do a good job.

They are very thorough, the staff is friendly, courteous, they are respectful of my property, handle my things with great care, they take their time, and overall, it's a pleasant experience.

Cleaning team from my previous residence performed a move-in clean of my new place. Entire experience was excellent. Job took almost twice as long as they anticipated but there was no complaining, just a wonderfully clean house when they were done. I requested a non-smoking team when I started with Molly Maids because of allergies, something other companies couldn't guarantee. The one time something was knocked over at my old house, I received a personal note from the cleaner and compensation for the item followed by a personal apology from the cleaner. Accidents somethimes happen, and the way this one was handled only served to increase my confidence in the integrity and professionalism of this company.

Upon arrival, the team tracked their wet shoes in the house and didn't seem aware they were supposed to clean the whole house as agreed (1st cleaning). It took them 4 hours to complete the service, with 3 hours spent upstairs (immaculate) and 1 hour downstairs (not so). It appears that the cleaning quality downstairs may have lacked due to time constraints and fatigue. They appeared rushed to finish at that point: stove and hood still with some food and grease streaks, wet-mopped hardwood floors when only supposed to dry mop/dust, which kinda ruined its shine, and some missed dusty areas. Overall, I'm very happy with the quality of their work and attention to detail, such as the tops of towel rings/rack and toilet tissue holders, window sills, cabinet tops, and wiping down each individual baluster! Their slightly higher price seems warranted given their positive reputation, name, and quality of work. I've already worked out the few mistakes with management and devised a plan of priorities for our next clean. Yes, that's right...our NEXT clean! Highly recommended!

They’re awesome. They’re very friendly and are dog friendly. They communicate well and tell me exactly what they’re going to do. They’re very conscientious about asking if everything is okay and if I’m happy with their service. They’re very professional and courteous. They’re a little more expensive than other cleaning services but they’re more reputable. Considering what they do for you, it’s not that much. They bend over backwards to fit you into their schedule and to return your phone calls. They’re always on time and sometimes they’re early.

They are excellent. Whenever we had a complaint we called the office and it was rectified immediately. They are prompt, efficient, and professional. I would recommend their services.

We used to pay $87.50 and they went through a transition so we now pay $92.50. The price is well worth it. They are timely. We've had no issues. They are very interactive. They leave a notification that they were there. They are very trustworthy with the keys to our home. It has been a very pleasant experience.

I use them regularly, they come every other week. They do a thorough job.

They cleaned EVERYTHING! Very professional, careful, and mindful. This is a first-time cleaning, so they might have spent extra effort on it. But the areas that they took care of really impressed me, such as ceiling fan, lamp shades, top of the cabinets, etc. Will use again and recommend.