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Miller Oil Company Inc

Heating and Air Conditioning, Heating Oil

About us

Brand - Maytag. Additional service areas - Fort Monroe, Poquoson, Yorktown, Seaford, Portsmouth, Corapeake & Knotts Island.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Installation, sales and repair of heating & A/C.

Amenities

Emergency Services
Yes

Reviews

3.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
47%
4
27%
3
0%
2
20%
1
7%


Rating CategoryRating out of 5
quality
3.8
value
4.0
professionalism
4.4
responsiveness
4.3
punctuality
4.4
Showing 1-15 of 15 reviews

Devonae A.
05/2018
1.0
heating & air conditioning/hvac
  + -1 more
This company has shady practices. They charged me 500 dollars for an issue that they misdiagnosed. When it was a simple leak, this caused my AC to freeze over. Which lead to water damage and mold, that they wouldn't cover and then they tried to charge me to recharge my AC. I would strongly suggest that people do not trust this company with their AC. It may cost a lot more than just looking elsewhere will.
Description of Work: My AC was leaking.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0

$505

Deborah L.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a very good job. They were on time and were quick. We would recommend them as well.
Description of Work: They installed a furnace in a home for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William W.
05/2017
2.0
heating & air conditioning/hvac
  + -1 more
The replacement oil tank was not the problem. I started having problems with my furnace soon after the oil tank was installed and the furnace was cleaned. The furnace would not start and I would call for service. They would come out and get it running again for a short time and I would call for service again. I went through multiple cycles of calling them and them coming out. They replaced a controller and some other parts, but that did not fix the problem. The problem was ultimately resolved when they spent considerable time finding and correcting air leaks in the fuel line and purging the line of air. All the labor involved was at their cost, so I cannot complain about that. The parts they replaced I did have to pay for, which may or not have been necessary.
Description of Work: Replace oil tank.

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Tamyko O.
02/2016
4.0
heating oil companies
  + -1 more
They were pretty good. They came on emergency call. The guy was friendly, but they were kind of expensive. He didn't leave until everything was checked off and completed maintenance.
Description of Work: brought oil for furnace

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

William Q.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed/replaced our oil furnace system, related duct-work, and replaced our oil tank as well. Fast, thorough, clean & reliable personnel and Adam Harmon, the sale-service manager that helped us choose the system [forgot precise job title], was very professional and easy to work with in all ways.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arnold A.
01/2015
4.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
unknown
Description of Work: Repaired oil tank and furnace/heating problems in a rental property. This was handled as an emergency, since I live out of town, and the distance led to a bit of confusion subsequently on what was to be done and the pricing for the product and services. I never got clarity on my questions on the final billing amount. My credit card was charged an amount between their price and what I thought the price should be. The final amount didn't banktupt me, but I didn't care for the unilateral determination of the final bill. | |The bottom line is that they were responsive, technically proficient, and pleasant to deal with, except for the pricing/billing confusion. I bear some responsibility in not getting documented estimates, so my advice is the obvious -- be sure to get documented quotes for any proposed and approved services -- via text, email, fax or voicemail. And, get competitive quotes, if possible. I have used them subsequently for oil delivery at the rental property. | |

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,399

Kathryn S.
01/2014
5.0
heating oil companies
  + -1 more
.
Description of Work: Fill Up of Oil Tank. Great Family Business that we can trust. We also have a service agreement for our oil burner and heat pump - we were impressed with the yearly maintenance we received, and our customer service representatives are always friendly and efficient. Their website offers many coupons and lots of good information to customers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

James G.
11/2013
2.0
heating & air conditioning/hvac
  + -1 more
Miller sent out a technician with a few months of oil burner experience and he had never seen a unit like ours. He did a diagnostic and determined the unit was not worth fixing. I have to base my future decisions on a person who has no experience servicing my unit and little experience in the field at all. I was not happy with Miller, and this incompetence took them out of the running to replace this system.
Description of Work: Miller Oil had been providing us with oil, and services to maintain our Oil Pack which is a split system. It's a heat pump in warm weather and an oil furnace in cold weather. In this case, the heat pump was failing and we called for service. Because of an unclean filter, the technicians determined a chemical cleaning process was needed. but they would have to return early next week. They cleaned the unit manually as best as they could. Over the weekend, the unit failed again. Instead of determining the viability of the unit, they applied the chemical process to essentially a dead unit. They said that the oil burner may still work.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$147

DEBBRA B.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
It was perfect. They were wonderful and we had no problems.
Description of Work: They put in a new Heating and A/C system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charla B.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Their work was superior and the technicians were very knowledgeable. I now have a new person who works on my furnace, but Miller was always fantastic. We had used them for years.
Description of Work: They did a cleaning and a tune up of the boiler system. I used to have a service contract with them for the year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Matt L.
11/2008
2.0
heating & air conditioning/hvac
  + -1 more
Poor follow through from the top down. The delivery person overfilled the tank and left it. After numerous phone calls to have some one come out and clean up there mess, the company waited until after midnight to have some one look at the problem. The service man showed up and incorrectly diagnosed the oil tank as bad and wrote an $85 dollar bill. The company did nothing for an entire four day weekend while my wife and I had to stay elsewhere because the house smelled like oil. I had to clean the mess myself and lost work time and money. After a week someone form management of the company came out to look at the tank and agreed with me that the service person was wrong. There was an eight foot oil spray in my backyard that killed the grass, oil stains up the side of the house and, an oil spill/stain in front of my house. It was so bad that my neighbor could smell the oil by her house. The manager that came out to see the issue for himself promised to make some fixes free of charge he said he would prohibit the problem in the future. We set up a time for the maintenance service and no one ever showed up. I called and they refused to answer my calls. I was extremely disappointed in the company.
Description of Work: Oil Added to oil tank.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


JAMES W S.
08/2008
4.0
heating & air conditioning/hvac
  + -1 more
They always call before they come out to do the work to make sure it is ok to come out that day. They always show up on time to do the work. They are very courteous when they are working.
Description of Work: They come out and check the heating and A\C system twice a year.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

MARTIN W.
05/2006
4.0
heating & air conditioning/hvac
  + -1 more
I think the people at Millers are simply satisfactory. I have had them around for about five years now and really only got mad at them once when they had accidentally let me run out of oil. Basically, they are okay though they are reliable enough that they do come out a.s.a.p. if need be. I guess that is why I keep renewing my yearly contract with them.
Description of Work: Miller Oil Company provides annual maintenance checks on my heating and cooling system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
Miller Oil did an excellent job when they replaced my old boiler with a new one. I was well pleased with the work and I would hire this company in the future. They showed up on time and the guys who came out were very nice.
Description of Work: Miller Oil Company removed an old boiler that I have had for over 15 years and they replaced it with a brand new one. They removed the old one and hauled it off for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
The service is excellent they provide for us. They are very good at keeping a scheduled date for the service check. We have a yearly contract with this company and we are very satisfied with their service.
Description of Work: They come once a year to service and clean our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    1000 E City Hall Ave, Norfolk, VA 23504

    www.milleroil.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Heating Oil

    FAQ

    Miller Oil Company Inc is currently rated 3.9 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    No, Miller Oil Company Inc does not offer free project estimates.
    No, Miller Oil Company Inc does not offer eco-friendly accreditations.
    No, Miller Oil Company Inc does not offer a senior discount.
    Yes, Miller Oil Company Inc offers emergency services.
    No, Miller Oil Company Inc does not offer warranties.
    Miller Oil Company Inc offers the following services: Installation, sales and repair of heating & A/C.

    Contact information

    1000 E City Hall Ave, Norfolk, VA 23504

    www.milleroil.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM