COVAN WORLD-WIDE MOVING INC

Militrary moving companies have always been horrible and Covan is NO exception! When moving out of Alabama to Virginia Beach we were appalled by the staff's attitudes to us, our home and our belongings! They drastically under estimated our weight and had to use 3 additional trucks to get our stuff out of the home. The packers were all female and did the worst job of packing, labeling and organizing I have seen yet! Not only were items broken/damaged but they didn't even keep the same items from same rooms in matching boxes (i.e... They put an outdoor neon garage sign filled with bugs in with our food)! Unbelievable! When it came to the movers who loaded us up, one of them tried to steal my IPhone and I caught them! They got into my purse on the counter and took it out. When I addressed the issue with the head moving lady, she was rude and laughed at me like I lost my phone and it was my problem. Luckily, I have an IPhone tracking app and was able to watch my phone moving back and forth from their trucks! When I finally got it returned to me, the tried to claim I dropped it and the new case and leather carring case I had just bought for it were stolen. Our move coordinator was NO better! Our first truck showed up in a timely fashion in Virginia but we were never notified as to an estimated date the rest of our belongings would arrive. We sent multiple email and phone calls that went unanswered for days. I finally called the main number listed on the website and got myself to a military assistant who was able to actually connect us to our move coordinator, who WAS is office! She dis not know where our other truck was and had to call dispatching. We then find out there is no ETA on our truck as it needed new tires and maintenance. Again, unbelievable! The lack of customer service, respect and care for not only us as individuals but our belongings is the worst we have encountered yet! The movers at our home in Alabama also left their trash all over the floors in our home (drinking bottles, Gatorade we supplied to them and otter pops we also supplied). Trash was left all the way down our street as well. Coven should be ashamed of their business and I would like a personal apology from someone other than our move coordinator on the terrible service we were given!

We were happy with this company because they showed up at both ends of the move when they were supposing to. None of our things were broken during the move, which was a very good thing. The military took care of all of our moving expenses.

The move was very short distance, but the movers were just as professional as if it was a cross country move. They used extra padding, at my request, and treated everything with great care. Nothing was damaged, and they moved all of the large items into my new home. They also stored most of it for three months before the move.