Call A Maid Inc

On four occasions I tried to schedule a cleaning, but only on the fourth try could Call A Maid come at a mutually convenient day and time. The person who answers the phone does not schedule appointments but only take a message and has someone else call back. When I finally was able to schedule an appointment, they cancelled the day of the appointment, telling me that their crew had been in a car accident and that they were short-staffed. We re-scheduled for the following day, but no maid ever showed up. Despite repeated calls to them, I have not heard any response.

I purchased a voucher for half off a house cleaning with Call A Maid, using one of those coupon sites. I planned to use it the day before my daughter's first birthday party, so I didn't have to cook and clean and watch a baby. The Good: The substitute cleaner was prompt, sweet, and tolerated my barky dog and curious baby. She also cleaned around the extended family who showed up in the middle of her cleaning. (They moved from room to room, but still it was probably annoying to have to herd them). She was initially open to using my natural cleaners and was very nice overall. The accounts manager (?) to whom I spoke a few days after the cleaning, Mr. A, was also polite, listened to my whole complaint, and did apologize. The Bad: The cleaning wasn't all that thorough. I had asked for all the cobwebs to be cleaned; they weren't. The 'mopping' that they do consists of spraying cleanser on the floor and then wiping it up with a towel-mop thing. I was picking clumps of pet hair and leaves out of the corners of the rooms all night. The cleaner was unaccustomed to the amount of elbow grease required to use natural cleansers and begged to use Ajax on my shower. (I let her because she was so damned nice). In all, she spent only 2 hours cleaning my 1500 square foot home which really isn't enough time to do a very good job. I don't think much beyond the absolute basics was done. (Yes, I should have done a walk through but I was putting the baby down for a nap when she left so I didn't end up seeing her out.) The Truly Annoying: Their inflexible adherence to policies and lack of concern for individual details. The person who scheduled my cleaning said that my 'cleaning appointment is from 11 to 1' which led me to believe it began at 11 and ended at 1. So when 11:15 rolled around and no one had showed or called, I called the Call A Maid. Their number was disconnected. I called the voucher issuer who also couldn't contact them and they offered me a refund. THEN about 30 minutes later someone from Call A Maid called to say the cleaner was running late; I must admit that I yelled a little and that person arranged for another cleaner to come immediately. But the voucher issuer wouldn't rescind the cancellation, Call A Maid won't honor the coupon price and I'm stuck paying $130 for a cleaning that I would value around $60. Additionally, when I responded to their email invoice outlining my concerns over the price and the quality of the cleaning, I was told that I needed to complain within 24 hours of the cleaning in order for any corrections to be made. This policy is not stated anywhere on their website, nor was it provided when I scheduled the appointment. Regardless, I wasn't seeking corrections, but I question how it's good business to have such a limited policy without actually informing the customers?