BEST FAMILY MOVING & STORAGE

movers arrived promptly, however were under-manned despite being told ahead of time there was a large patio solid stone table to move. Loading onto the truck was no problem- however on arrival to the new house- the patio table was dropped- and it broke. The employee was very apologetic- and immediately called his supervisor. They made excuses- assured me they had experience with some kind of epoxy- that could repair my damage. They said they would call me with details-- I never heard from them. After 2 w I contacted them- and they admitted there is no epoxy, and that they had no intention of reimbursing me for my damage, or replacing my table.

The Movers were on time, however, they did not have a truck big enough to move our entire household. The owner did give me a discount fot the items left behind, which was fantastic. My main issue was they said there was not enough room on the truck for my 32 inch PLASMA TV from my bedroom. So after themoving day was finished I moved the TV and when i connected it at my new house it was plain to see the bed siderail hit the TV screen. The company policy was if it wasnt "moved" they were not resposnible.

All phone calls were returned and all questions answered. I spoke with the owner several times and he was most helpful.. Movers were punctual and efficient. Items all arrived safely and were placed in my home. The movers were very personable and easy to work with. I highly recommend this provider and would definitely use them again..

i made arrangements for one day they agreed and then called back said they incorrectly gave ok and rescheduled....on that date weather was bad and i agreed to cancel....called them back after rain cleared up and they advised they could do the job about 2pm...it was alot later but i understand due to traffic...they broke the glass in a picture on the wall in the stairway, hit the wall made a small gouge, and the piece of furniture that hit that wall had a smal l crack in it....it was a difficult turn in the stairway but still was disappointing the damage occured. the guys were very nice,polite etc....it was just an accident....as soon as they left i discovered they didn't bring in the bag that had tv cords, piece to the mirror etc...i called right away and it took several days to get the items returned (and it took several phone calls)

I called early evening on a Thursday and pleasantly surprised someone answered my call. I spoke with Jeff who provided the an estimate over the phone and the other information that I need. He was very polite and I enjoyed speaking with him. The estimate he provided was very reasonable and less expensive than several others that I received.

While he was here he took two phone calls. I asked him if I could have his attention, he said he did not need this problem and used profanity. He proceeded to leave.

I sent the following Angie's List email inquiry on 4 May 2012: "Hello - I'm getting estimates for moving my disabled daughter and her family from a 3 BR apt in Norfolk to a 2BR+loft townhouse in the Ocean Lakes area of VB. Desire separate estimate for packing, which will be a fairly small amount of kitchen (no appliances), three beds (king, queen, twin); some LR/DR furniture; toddler/infant gear/toys (incl crib), and clothing in dressers and closets (i.e., lots is conducive to using your wardrobes just for transport). Move needed before Memorial Day weekend. Thanks for your feedback -" I have not heard anything back as of 5 days later and must find other potential providers. Lack of the courtesy of a response troubling.

They are a good moving company and I give them all A's. I will use them again in the future.

I found the ad for Best Moving and Storage on a placemat at a local restaurant. I needed movers within the next 2 weeks, so I called. Jeff Gallagher answered the phone (it was a Sunday morning) and took all of my information. He seemed genuinely interested in making sure that he understood what my needs were with respect to my move. When he found out that I was a teacher, he offered me a 5% discount - seems that it is his philosophy teachers, policemen and firemen - that made me glad. They were able to accomodate my preferred date which also made me happy. The day before the move, I received a call to confirm. One hour before the movers were due, I got a call that they were on their way. Three young men showed up. they were extremely polite. As soon as we got the paperwork squared away, the lead guy took a tour of my place and asked a few questions and then they started moving things to the truck. They worked almost non-stop for three hours to load my furniture and boxes. Then they followed me over to my new place and started to unload. Just about everything ended up in the room as marked. There was no major breakage - We lost a wheel on one of my rubbermaid storage towers and one of my pressboard bookshelfs bit the dust. The bookshelf was a $19.99 self assemble job that was already on it's last legs. They appologized profusely, but I wasn't really worried about it. My glass table made it without a scratch and my new hardwood floors didn't get a mark on them even when they had to carry the washer and dryer up the hardwood stairs. The guys never complained and never griped. They seemed genuinely happy to be working for their comapany and simply wanted to make sure that they did a good job. I was more than happy to feed them lunch - I had several friends helping with boxes and other things so it was easy enough to include the movers in the lunch count. I felt very glad I had planned on tipping them. They deserved every penny of it.

They were supposed to shrink wrap the dresser drawers to avoid me having to box the contents & I was told they would shrink wrap my furniture, they did neither. They gouged a night stand, they dinged my bedframe, they lost two heavy, beveled pieces of glass belonging to a coffee table. They left a whole room of furniture that did not fit in their truck that they had assured me they would go back to pick up. When they neglected to deliver the remainder of my furniture, I called at least six times leaving messages, none of which were returned. I wound up having to rent a U-Haul and hire people to move the remaining furniture at an additional cost to me of $401.00.