B Square Home Improvements

the work was fine, but he was supposed to get return to give me a quote on some additional leakage and he never contacted me or returned my calls.

B-Square Home Improvements installed replaced an outdoor ceiling fan that went bad with a new one that I had already purchased. The installation went well. Ceiling fan is still working great about a year later. Great prices. Hired them for additional work around the house. Unfortunately, I haven't been able to get in contact with them for more work around the house.

The deal worked out but I did have to have them come back out to balance the fan.

The corners were not great and they used the molding to make it look great. They did the flooring and it took longer than we thought. The additional hours were that same rate as the big deal. They were nice guys and they work together well. They were nice around me and my children.

Very difficult to get a hold of to schedule appointment. Some items were too costly - cost based on time not flat rate for installation - cost $150 to install closet door. Did not remove debris.

First it was a delay in the bathroom tiles that was ordered through Lowes ( no fault to the contractor (Tim)). Stayed constance contact with Tim when the order had arrived for pick up, Once the title arrived contacted Tim. But before I got into my disappointment of Tim, I want to pass on kudos to James who worked the hardest completing the major project?installing three bathroom tiles pretty much by himself. Major issue I had with Tim and his crew was punctuality. When I was told on the 29 Sep on what time he will pick up the title from Lowes and arrived at my residence was 9-9:30. Well Tim didn't arrived until after 1:00pm . I had to contacted him to find out his whereabouts and I was told about his delayed. When he arrived, again another mixed up in order to begin work. It was a miscommunication on his part which cause another delay in work. I could go on and on about my dissatisfaction in Tim. But what I will stay my project started on 29 Sep and didn't complete the project (s) until 9 Oct, at which I still have a few unfinished work in the last bathroom. I contacted him on the 10 Oct via texted and to date I haven't received a response. Now it's 22 Oct and Tim haven't returned my text nor has he contacted me to make sure I was completely satisfied. From the beginning 29 Sep, my residence was left for several days of a family of four using 1 bathroom. From the time he started, Tim was never on time and when he arrived late in the day, he only spent several hours on the project. The only time he spent from more than several hours was on 9 Oct when he was working on the last bathroom and wanted to received his final payment. Several times, Tim left the residences and left one or two of his team to work. I will stay James and Scott worked very hard but yet I was still unhappy with the length of completing my projects. All of the workers smoke and of course they smoke outside but left their butts on my premises. They cleaned up their work/materials but not their butts. Very friendly and nice guys, but work time spent could have been completed sooner and punctually was very poor! I was considering requesting his services again, but I decided not to.

The company contacted me through the messaging center on Angie’s List initially. He left a few messages, and I always got in contact with him the next day and then I would never hear from him. I was never able to actually speak with him about setting up a time to come out and look over the things that needed to be fixed. After a few weeks of playing phone tag I never heard from him. He finally contacted me and said he would be by this morning but he never gave a time. When I called the number, it said this number couldn’t be completed as dialed.

I had much trouble contacting and making appointment. Tim (owner) said he was training a new office gal and it wasn't going well. When did arrive, brought another man with him. Worked rather slowly but meticulously. When finished, discussed future jobs. Tim said he was a Master Electrician and that he and his workers could do everything from removing old furniture and repairing driveway cracks to painting, electric, carpentry and just about anything & everything I might need done. I told him I would like to use him again but asked if it would be easier to contact & set an appointment in the future. He assured me it would, but when I asked him for a business card with contact information, said he didn't have any. He also has no web site or means of e-contact other than through Angie's List. His only phone # is a personal cell phone. Called this number to set an appointment to paint newly hung door, install an outdoor light fixture and indoor fan light and discuss a series of future jobs. He gave me an arrival time of 1 p.m. on October 16, but asked me to call back as soon as we finished our conversation and tell his voice mail the date, time, address, etc. He has no office staff. By 2 p.m., when he still had not arrived, I called the same cell number to see if he intended to come. The phone was either out of service or my call was blocked. When I called Information to get a number under his name and address, there was no listing. I left an email message via Angie's List service and received no response. He neither showed up nor called to explain/reschedule. Tim is a very nice and talented man, but operates in a disorganized, unprofessional manner. If he would handle his staffing and communication/scheduling issues, I'm sure he would be very successful.

We signed up for the Angie's List deal for a $49 ceiling fan installation. I thought the price was too good to be true from the beginning, and I was right. The provider was not available for any of the days we requested when we bought the deal and took over a week to contact us by phone to schedule an appointment. Then, no one showed up for the scheduled appointment. We sent an Angie's List message and left a voice message on the business phone line to follow up, but neither message was returned. Eventually had to contact Angie's List to get a refund. Would not recommend buying this deal or dealing with this company at all.

These guys were very professional with the service we received. I had these guys come over and build me a new portion of the backyard fence. On top of that, we have been having issues with nutrias coming into my yard and destroying it. These guys installed some chicken wire throughout the fence of the yard, properly digging the bottom of the chicken wire into the ground, adhering the wire onto the fence (ensuring the integrity of the wire will prevent any rodents or pests from getting into the yard). Furthermore, Tim went around the yard, and reinforced some of the boards that were coming loose. B Square gave me a reasonable and affordable price, and came through with quality and professionalism. We will definitely be using them again in the future.

My husband was here and he would give them A’s all across the board. They gave us a discount for being Angie’s List members as well as a military discount too. They did so well on the fence we will have them out to paint it. They had all the material needed, which we paid for upfront, and they followed our family housing requirements.They were very patient with us.

Major Complaints They were always late. One day the spray painter said he would be there at 8:30am. He arrived at 10:30am. The first day the whole crew was 21/2 hours late. They sprayed my register ventsx3 and sprayed over the dust and they were a mess. They put tape on my vanity and yanked when done taking the wood laminate along with it The best things they did was repairing the door jam and painting the doors

No work was done. I want a refund of my money. I will be contacting Angie's List directly for a refund.

Tim and Harry did a great job. Everything was done and done well. Would call them again and recommend them to family and friends.

The owner of the B Square Home Improvement was not the person who did the job. We called the owner back out to our house on day 3 of the job to address the fact that rain had interferred with the work so the workers had to leave the job unfinished and to address the hours. We were going out of town and they came back after we were gone to install the rest of the shutters so we paid the owner his price of $575.00 and he agreed to return to touch up the paint. The owner was very nice and tried to make things right. 1. There were too many delays which increased the cost. 2. The employees did not exhibit a strong knowledge of how to do the job. 3. The employees appeared to purposely take too long to perform the job and purchase the screws/anchors they needed. I met them at the Home Depot on day 2, to pay for the hardware and left them getting into their truck; I assumed to return back to do the job. However they did not return for a couple of hours. When they returned it was not very long that they could work and rain started so this delayed the job for another day. It was not explained in the beginning that someone other than the owner would be performing the work. The communication could be improved with this company. The workers did not make their presence known to us when they started working and this would have left us with a better impression had they done so. Their appearance and attitudes could be greatly improved. In conclusion the owner showed more professionalism than his employees.

Tim did a great job on the gate. The work was performed on time and the gate works flawlessly. The hardware used is excellent and the fence looks great. In addition, the fence was missing some pickets and a storm had pushed one of the sections down the night before. Tim and his crew fixed the broken/missing pickets and put back up the leaning fence without having to be asked and for no charge.

I had two ceiling fans that need to be installed and I purchased the deal on Angie's list for ceiling fan installation. The provider came right on time and installed the fans with no problem. While they were here I mentioned that some of the screen windows need to be replaced. They gave a price and said "it doesn't matter how long it takes, the price you paid will cover all screen windows." They came at a later day and indeed, took off at least 5 screen windows, went to HomeDepot to purchase the parts (parts cost was separate), then came back and worked the whole morning. While they were here I was also working in the garage, and they were generous to lend me a drill charger (I was organizing the garager and the charger was no where to be found) and a level (I didn't have one). By 1pm they either made new or fixed the old screen windows. And I was even able to keep their charger for three more days until I got my own. I was very happy with their work and will contact them again if I need handyman help.

Eric arrived 30 min late and took until 7pm to finish. Called them back next day because the ceiling fan in master BR I am unable to adjusted the speed of the fan (chain is stuck). Owner or who ever he is said it's the fan and not the installation but would have Eric call me so that he may come back out. Well that never happened.

FACTS: I purchased 4 hours of B Square Home Improvement Handyman Service for $198 on 20 June. The contractor (Tim) and I communicated over Angie's List e-mail and mobile text for a few weeks to setup an assessment date and the official start date. The first impression was relatively good. Communication and responses at first seemed fine but became increasing erratic and difficult. Phone calls, voice messages, and texts would be ignored/unanswered for long periods of time, over a couple days or more. 13 July at 0900 was supposed to be the start of the contract and I had to call at 0920 to find out what was going on when no one had shown up. He indicated that he had issues with rounding up his workers. By 1000 no one had still shown up so I inquired again and let him know I could wait until 1100 if necessary so he could deal with the situation. Unfortunately he could not fulfill his agreement for a rescheduled 1100 appointment. -------------------------------------- PROBLEM: 1. Communication 2. Response 2. Dependability Communication: I should not have to reach out to find out what is going at 0920 when the show-time was 0900. The contractor should be communicating this and not leaving the customer in the dark. Response: Waiting days for responses and reply's for things like a purchase list, especially considering the narrow blocks of time available to make a Home Depot or Lowe's run after work,...this is poor customer service. I also gave plenty of leeway to give him the benefit of the doubt. Dependability: Not making the appointment time (with no extenuating circumstances), not communicating that to the customer, and not being able to fulfill the commitment even with a rescheduled time for the same day, is unsatisfactory. Errands, events, and appointments were cancelled for this project and the entire Saturday was blocked out for this 4 hour project and I am sincerely disappointed in the customer service and the professionalism of this contractor. The contractor did offer an apology about the situation but that does not alleviate the fact that I wasted an entire morning sitting around waiting for no one to show up.

The workmen came out to assess my needs, and gave me a materials list (they said that they were going to return after a small job to do the work). They didn't return, and when I reached their boss in the morning, they said that we had an altercation and were not coming back. I am unaware of any difficulties, but no harm no foul. I just want my money back.

Mr. Edenburn arrived on time to discuss the project and to give me an estimate. During the meeting he explained all that would be involved in the project and made sure he understood the kind of fence I was looking for. He returned later with a more detailed written estimate. I received other estimates and the B Square Home Improvements estimate was very competitive. The project started at the agreed time and finished on time. The fence is exactly what I wanted and I am completely satisfied with the project and the excellent workmanship.

Tim and team of two arrived early and immediately began jobs. The kitchen sink installation required some reconfiguration of the plumbing which took almost the entire 4 hours of one worker and helper, while Tim completed the other jobs. They were friendly, professional and very determined to complete the jobs correctly.

Tim and Harry got here a little late because they were unfamiliar with the area. When they did arrive, they went right to work. I showed Tim some problems with the fence and he gave me an estimate on what it would cost to fix the problems. Both Tim and Harry did a great job and I am very happy with the results.

We purchased a $99 fencing repair deal off Angie's list to have two double side gates secured. We had just closed on our new home and were concerned that the gates wouldn't keep our 94 pound dog inside the yard. Tim was super responsive initially and explained that he could help stabilize the gates, utilizing the $99 we already spent, but the gates were old and might not last. He gave us a price of $1000.00 to close off one side of the house (remove one double gate and put a fence straight across). He made promises of building a custom double privacy gate, on the other side of the house, that would allow a large vehicle to pass through, could be opened by either side and would hold in our large dog. It is worth noting that we have a large, extended driveway, that goes all the way to the back of our yard and the slab is big enough for a large RV to pass/park. We wanted the replaced gate to have the same functionality of the old one, but be more secure. A combination of bad weather and Tim being ill, kept him from completing the job as scheduled, but we were very understanding. The side fence he put up looks great, and we have no issues. However my concerns come from the custom double privacy gate he built for us. First in order to build our gate he had to drill into our 6-8 inch slab and realized after he started drilling that he didn't have the right tools to complete the job. This resulted in my driveway (around the area's where the polls/gate were installed) being torn up. Once the poles were in, and the new cement laid, he didn't take the time to properly smooth out the areas around the new support polls/gate material. So the pavement in the front and back of the gate looks like Poo*. Secondly, he didn't think to check if my driveway was level and subsequently he placed the gate posts directly on top of the cement. You can't see under the gate. The result is that when you open either side of the gate, more than a few inches, it gets caught on the cement. This means that simple tasks, like opening the gate to move the trash receptacles, is a major evolution. He told my husband that you can push up on the top part of the gate and it will move to the side easier. This is partially true if you're a big enough guy, but my 5'2 self isn't equipped. While moving in, I was able to get the gate opened wide enough to allow my vehicle to pass, but it just squeaked by. If we had an RV, there's no way it would fit through the gate now. Lastly, he left a huge mess for me and my husband to clean up. He did ask my husband before he left, but my husband felt sorry for him because he had an ear infection. It took days to get all the extra mud and cement he left outside the fence cleaned up. I'm very dissappointed overall. I really think we overpaid for what we ended up getting. In retrospect, a little attention to detail and some pride in your product would've gone a long way. He is a nice enough guy and my impression was that he has fallen on some hard times.

Everything was completed in a timely manner.