ALLIANCE HEATING & AIR

It was an awful experience with the instillation and they damaged my unit, the whole nine yards. It was terrible. They don’t have a customer in their thoughts, they don’t keep to their words, they don’t keep appointments and quality of their work was really bad. They overcharged me for a very cheap unit. They charge me the price of something I could have got somewhere else that was much nicer. The way they ran business they should not be in business. I stayed home from work and they told me they were going to come out several times and they just didn’t make it out. I had to use vacation time to get the job finally done.

Technicians came out twice a year and (allegedly) performed work that was part of service contract. But last summer my upstairs A/C unit stopped cooling. I called my home warranty and their technician said the claim would be denied due to lack of proper maintenance. My compressors were completely clogged with dirt--the fins were barely visible due to years of dirt accumulation. This overstressed the system and caused the evaporator coil to blow a leak. I called Alliance. Their paperwork (like mine) showed that compressors had been cleaned. They came to the house (the owner came along, which I first took as a good sign) and the evidence was undeniable. They were then surly, defensive and rude in response. They blamed one of their techs, who had recently left the company. They cleaned the units, but dismissed all responsibility. Owner suggested I was to blame for not keeping an eye on their tech. He offered no compensation. He left the house quickly and seemed nervous.