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ADT Security Services

Home Security Systems, Homebuilders, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Amenities

Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6153 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
14%
3
6%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 51-75 of 153 reviews

05/2006
5.0
home security systems
  + -1 more
I ve been pretty pleased with their service. I d tell others they are good and they protect your family. They do a good job. Their response time is very quick, and the customer service is good. If you have a USSA system, they offer a reasonable monthly package. They are definitely worth using.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
1.0
home security systems
  + -1 more
I do not like anything about the company or the people who work for ADT. I have a system that I am paying good money for and it does not work at all. I have called and complained, but I am still sitting here with a broken piece of garbage and in an unsafe home. I am now going to have to find another company to provide me better service that actually works, and start fresh from the drawing board.
Description of Work: ADT provides my alarm services.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$40

05/2006
1.0
home security systems
  + -1 more
ADT explained the system they installed very well. The main problem that we have with them is that they dont provide check-ups on the system. Every time that they come out to check on something, they charge you. It is always a hassle if there is something wrong. We have never had a false alarm, so we arent sure how they will even react when the alarm goes off.
Description of Work: ADT installed and provides service for our alarm system.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$42

ZELDA K.
05/2006
5.0
home security systems
  + -1 more
They were truly a first rate company and they did a great job. I was very satisfied with them. When they installed the system they explained where everything was and how it worked. They had great customer service. When they first installed the system it was very sensitive at first and they sent someone right back to adjust it.
Description of Work: They installed and monitor my alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
The technician arrived on time, and finished the installation in about two and a half hours. He was very patient with us, because he had to explain the system a couple of times before we understood. He went through the code entry, and what to do in case of alarm. He also showed us how to tell the difference between a real alarm, and a false one. This has not happened yet though. The system has operated properly since installation.
Description of Work: ADT Security Systems installed an alarm system in our house. They had to wire the structure, as well as putting in the sensors, keypad, and a central control computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

P K.
05/2006
5.0
home security systems
  + -1 more
When I set this system off once, they were very fast at responding. They really explained how everything worked and what to do. I felt much safer and secure with this system in my home. I was very satisfied with them.
Description of Work: They installed a security system, smoke detectors, and carbon monoxide detector.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I bought the system from them and they installed it. The initial installation cost approximately $99. They did a good job explaining their system to me. I had an incident once and they were on top of it. They have a great service and I feel good knowing that they provide me with a sense of security. I would recommend them to anyone.
Description of Work: They installed and also monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

05/2006
5.0
home security systems
  + -1 more
ADT was great. I have called them 3 times to move sensors and they always came right away. I have not had any false alarms and I actually felt safer with their system in my home. The installer explained to me in detail how to use the system.
Description of Work: I had them install a security system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

05/2006
4.0
home security systems
  + -1 more
We haven't had any instances just yet where I could say they did excellent monitoring work. But with that I can say they have done a good job of keeping me very informed in general and I liked the attitudes of this company. I felt good about having them in charge of my alarm system.
Description of Work: They monitor the alarm system on our home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$28

05/2006
5.0
home security systems
  + -1 more
I have been using ADT since 1994 and I just love the service I receive. I plan on moving soon and believe me; ADT will travel right along with me. I have never, in almost ten years, experienced any kind of problems with ADT. They do provide yearly service checks to make sure everything is still functioning. I have never had the device go off, thank heavens. I know ADT would respond quickly if it would. I am comfortable with my safety and the monthly payments I make as well.
Description of Work: ADT provides me with a security keypad in each entry way of my home. They also provide me with an automatic motion detector on the outside of the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

05/2006
5.0
home security systems
  + -1 more
They are a pretty good company. What impressed me the most about them was how the service tech explained exactly how the system worked, where the sensors were and how to operate the system. They have a test function on the unit so you can check to make sure it's working. They are Johnny on the spot, I had a false alarm once and the cops were here before I could even turn it off.
Description of Work: They installed and monitor our alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
4.0
home security systems
  + -1 more
They were an okay company that had a quick response time, which was good. The only real complaint we had was their motion detector was way to hyper sensitive. Several times they have called us back when we were on a trip saying there was a problem and there would be nothing wrong. That was frustrating and they had adjusted it, but it still did it.
Description of Work: They installed and monitor my alarm system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
ADT has been wonderful, and it was the first thing we did after moving in to our new house. The technician was well mannered, and very knowledgeable about the systems he works with. After the installation was completed, he showed us the details of it, and went through a test for us. It has protected us so far, and there have not been any major problems with it.
Description of Work: ADT Security Services installed our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

STEVEN S.
05/2006
5.0
home security systems
  + -1 more
We have a system of theirs in our home. We were explained the entire workings of this particular unit. We haven t had any emergencies to this point, but we do like and appreciate that such a well-known company is doing the monitoring. The prices are varies from company to company and ADT may even be a little cheaper.
Description of Work: They monitor our alarm system for our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

TOM H.
05/2006
4.0
home security systems
  + -1 more
There really is nothing to say except that they have been providing good service throughout the years. I am not to sure about them going to any extreme details about their equipment. At the time of the original installation, they did explain how to work it. If they had not done that, I would not even know how to use it. I have not had any service checks because I have not had any reason to have them come back to do one. The alarm works just fine and I am quite satisfied. I pay them monthly to keep the services going.
Description of Work: ADT installed an alarm system for me about 3 years ago and has provided my monthly service since.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$24

05/2006
5.0
home security systems
  + -1 more
ADT installed our alarm system about five years ago, and we had a few false alarms in the beginning which they responded to instantly. Since then, they do occasional check-ups to make sure everythings working right and weve had no problems with our alarm system.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
2.0
home security systems
  + -1 more
At first, I was looking forward to hiring Brinks. I had heard many good things about them. I had my appointment set and an estimate already in the working. I was ready to go with the installation. When arriving at my home, they were very sloppy and in the process of installing the system, we got to talking about the pricing. Well, I almost threw the man out of my home literally. They wanted me to pay 225 for the installation plus wanted me to sign a 4 year commitment at $40 a month. They had got to be crazy. I was not about to pay that for one little system. I did end up having to pay $100 for the time it took to install what they had gotten to. Other than that, I have no dealings with them what so ever and I never will again.
Description of Work: Brinks partially installed an alarm system in my home.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$100

JEAN C.
05/2006
5.0
home security systems
  + -1 more
They installed the system for us with no hassles and it didn t take long at all. They were very helpful in explaining how to operate the unit. I have been very satisfied with their service. It's definitely worth the time and money. They have a great customer service department that answers any questions for you.
Description of Work: We had them install an alarm system and they monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27

CHRIS J.
05/2006
5.0
home security systems
  + -1 more
I have been using their services since November of 2005. I did accidentally set the alarm off one time and they where able to come right out. Besides that one incident, I have had no other troubles with my system or the actual company. In my eyes, I think they provide pretty good service at a reasonable price. I see no reason to ever change companies at all.
Description of Work: ADT provides alarm service protection for me and my family on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

05/2006
5.0
home security systems
  + -1 more
I really have experienced no troubles with my alarm itself or the alarm company for that matter. That could also be to the fact that they provide me with regular maintenance checks. Who knows really, all I know is that they are a great company and I have never had my home broken into nor burglarized.
Description of Work: ADT provides my monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

SANDRA N.
05/2006
5.0
home security systems
  + -1 more
The system was installed prior to us moving in. They did a good job of explaining the system to me. They have a very good response time when the alarm is activated, I feel comfortable and secure with this system in my home. I have not had any problems with it. I would recommend them to others.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33

LARRY B.
05/2006
5.0
home security systems
  + -1 more
The installation was free, and we just have to pay a monthly service for them to monitor our system. The installer was a nice enough person and made sure that I understood everything about our system. I have not had any false alarms. I feel safe and secure with them. The installer was friendly and polite. We have had no problems with our system.
Description of Work: They installed a security system in our 3000 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

THERESE H.
05/2006
5.0
home security systems
  + -1 more
This company had a very quick response time and within one minute they called to find out the code and if it was a false alarm. They also gave me an option if I wanted the police or their security to respond to any alarms. I felt this was a very good company.
Description of Work: Brinks monitors my home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

JAMES E.
05/2006
5.0
home security systems
  + -1 more
The installation was done in a methodic manner, making the job go very smooth. The technicians finished in two and a half hours and helped me program it. They also tested it several times to make sure it was working properly. I accidentally set it off on one occasion by entering the wrong code, and ADT was there in fifteen minutes to reset it. I like the service they have given me since installation.
Description of Work: ADT installed a home alarm system in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

SUZANNE B.
05/2006
5.0
home security systems
  + -1 more
They provided exceptional service and they constantly checked and re checked the system. Initially they answered all of my questions and I have no complaints or concerns regarding their service. I would recommend them to anyone.
Description of Work: They monitor our security system for our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Homebuilders,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM