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ADT Security Services

Home Security Systems, Homebuilders, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Amenities

Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6153 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
14%
3
6%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 51-75 of 153 reviews

05/2006
3.0
home security systems
  + -1 more
The installer told me after 4 years the system was mine to keep and that was not true. He had lied to me about that. He put in an old speaker and they had to replace it. I would not use them ever again.
Description of Work: They installed a complete alarm system in my home. They had to come back and put in a new speaker for us.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$35

Ann R.
05/2006
4.0
home security systems
  + -1 more
I have never had any troubles with the alarm activating, but, I have had troubles with the batteries that the alarm is equipped with. I have called them several times and complained and they tell me they will provide them for me. Of course, they want an extra charge for them. I cannot seem to find these types of batteries anywhere but from ADT. I feel that is something you should not have to pay extra for because without them, you re system will not work. I am pretty upset with them, but, I still think I will continue to use them. I pay ADT on a monthly basis to continue my services.
Description of Work: ADT installed an alarm system and I continue my monthly services with them.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$32

JEAN C.
05/2006
5.0
home security systems
  + -1 more
They installed the system for us with no hassles and it didn t take long at all. They were very helpful in explaining how to operate the unit. I have been very satisfied with their service. It's definitely worth the time and money. They have a great customer service department that answers any questions for you.
Description of Work: We had them install an alarm system and they monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27

05/2006
5.0
home security systems
  + -1 more
I really have experienced no troubles with my alarm itself or the alarm company for that matter. That could also be to the fact that they provide me with regular maintenance checks. Who knows really, all I know is that they are a great company and I have never had my home broken into nor burglarized.
Description of Work: ADT provides my monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

CLAUDIA F.
05/2006
5.0
home security systems
  + -1 more
Honestly, I have had no troubles at all with them or their system. I do however have a little trouble remembering to set the alarm when I leave some times. I need to have them come back and install some type of modernized remote control system to help me remember such things. Other than that, I do not mind paying them in full once a year because I know I am receiving the best service possible.
Description of Work: ADT provides me with an alarm system and have been doing so for the last ten years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

DAN G.
05/2006
5.0
home security systems
  + -1 more
ADT has been my alarming provider for a long time now and I have never once had a single complaint about them at all. My alarm has no defaults at all and that pleases me the most. If any situation were to occur, they would be at my door almost immediately. Knock on wood, that has never had to happen, but, I am confident that if it does they will be here as they say they will. I also enjoy the great payment plan they offer me. I pay them every three months to keep the service and I think that is just great.
Description of Work: They provide my monthly alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

05/2006
5.0
home security systems
  + -1 more
ADT Security Systems made us feel very safe in our home. We have been using them for quite a while now, and they have always done a great job. The reason the price was a little higher was that we had the entire house wired up.
Description of Work: They monitor our home security system for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

JP S.
05/2006
5.0
home security systems
  + -1 more
I really have never had any problems ever. I do have a maintenance contract with them in case any technical problems would ever occur. I pay them monthly for the services. They have never actually provided me with an actual service check, but, they say they will come if ever needed. I see no reasons to complain at this time. I feel comfortable enough with them because if there ever is a problem, they offer the 800 service 24 hours a day, seven days a week.
Description of Work: I use ADT for my home security needs. They have provided me with my monthly services for a long time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

JAMES E.
05/2006
5.0
home security systems
  + -1 more
The installation was done in a methodic manner, making the job go very smooth. The technicians finished in two and a half hours and helped me program it. They also tested it several times to make sure it was working properly. I accidentally set it off on one occasion by entering the wrong code, and ADT was there in fifteen minutes to reset it. I like the service they have given me since installation.
Description of Work: ADT installed a home alarm system in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
They installed our system about eight years ago. They did a good job of explaining everything to us and we were very happy with the system. They had a very fast response time when the alarm was set off. They provided an excellent service at a good rate. I would recommend them to anyone.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Glenda H.
05/2006
5.0
home security systems
  + -1 more
These guys made us feel so much safer with them watching over our home. Their price may be a little more expensive than most, but they were the best. I wouldnt think about using anybody else to monitor our home for us. We have been using them for quite some time now.
Description of Work: They installed a motion detector and window sensors in our home, and they provided remote controls to operate the alarm from outside the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

05/2006
1.0
home security systems
  + -1 more
ADT explained the system they installed very well. The main problem that we have with them is that they dont provide check-ups on the system. Every time that they come out to check on something, they charge you. It is always a hassle if there is something wrong. We have never had a false alarm, so we arent sure how they will even react when the alarm goes off.
Description of Work: ADT installed and provides service for our alarm system.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$42

Ed T.
05/2006
5.0
home security systems
  + -1 more
I have never experienced any problems with my system. Therefore, I would say that they are doing a good job. I feel they have done an excellent job and are protecting my home as they are supposed to be doing. The small ten dollar a month fee is well worth the safeness and security of my family. I have no complaints at all with this company.
Description of Work: Brinks provides my home with security protection and have been doing so for 3 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

05/2006
4.0
home security systems
  + -1 more
I have never had any troubles with anything that pertains to my alarm system. Truthfully, I really do not even need their services anymore, but have not yet ended my agreement with them. I think I am just so used to having them that in the back of my mind, I really do not want to rid myself of their services. They are a great company and the pricing is average as well. I pay them monthly.
Description of Work: ADT equips my home with their standard alarm system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$25

05/2006
4.0
home security systems
  + -1 more
Brinks came and installed our alarm system and they monitor it. We have had it about one year. They explained the system very well and we have had no false alarms. We did have a user error alarm in which they responded just as they said they would. They are linked to our local fire and police departments to help with quick response in case of a problem.
Description of Work: Brinks installed and monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
2.0
home security systems
  + -1 more
I had so many false alarms with their system. It got to the point that it was upsetting my children. Their response time was great, but I felt we had a lemon for a system. There was no reason at all for the false alarms.
Description of Work: They installed a security system in our home.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

BETSY W.
05/2006
5.0
home security systems
  + -1 more
My husband deals with them for the most part. I know they are a good company and provide us with good service. I sure feel safer knowing we have them in our home. If we have any problems or concerns I know we can contact them 24 hours a day for assistance. The price is included in our mortgage.
Description of Work: They monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
5.0
home security systems
  + -1 more
ADT installed our alarm system about five years ago, and we had a few false alarms in the beginning which they responded to instantly. Since then, they do occasional check-ups to make sure everythings working right and weve had no problems with our alarm system.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Ruth W.
05/2006
5.0
home security systems
  + -1 more
We were extremely pleased with this company. We had a break in our wood shed and a pressure washer was stolen. We found a 10 year old agreement that the company gave to the original owner of the home with the system that covered the insurance deductible. They honored that agreement and reimbursed us the $500 deductible even though the agreement was an old service that was not offered anymore and it was issued to a prior owner.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
We have been happy with this company since we first started using them. We actually have not had to talk directly to them for anything. We have not had any break ins so we feel very comfortable with their monitoring service.
Description of Work: They provide monitoring for our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
I am very satisfied with ADT and I have been for many years. The alarm never actually triggered, but I am aware that they are supposed to respond immediately. I feel that they will because they do call periodically just to see how things are going. I think the pricing is pretty fair. My system was free in the beginning and now I just pay them a monthly fee to continue the service agreement.
Description of Work: ADT provides my home with security on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
I have been pretty lucky to find such a great alarm company like ADT. I am not sure if it is just the name itself being placed on my property, but, no one has ever attempted messing around my house. I can see how they got to be such a huge company. I have never had any problems of any kind so paying such a small amount to ensure my safety is worth it in my book.
Description of Work: ADT provides me with monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

TOM H.
05/2006
4.0
home security systems
  + -1 more
There really is nothing to say except that they have been providing good service throughout the years. I am not to sure about them going to any extreme details about their equipment. At the time of the original installation, they did explain how to work it. If they had not done that, I would not even know how to use it. I have not had any service checks because I have not had any reason to have them come back to do one. The alarm works just fine and I am quite satisfied. I pay them monthly to keep the services going.
Description of Work: ADT installed an alarm system for me about 3 years ago and has provided my monthly service since.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$24

05/2006
5.0
home security systems
  + -1 more
They did a very good overall job in concerns to our alarm system. We haven't had any experiences with the alarm going off, false or otherwise. We felt they were doing the job and we felt safe and good with them. I have used them for sometime and whenever a question came up they did their best to answer accordingly.
Description of Work: They monitor the alarm system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
5.0
home security systems
  + -1 more
They have been very good, and we have been pleased with their service. We have used them for 3 years now with no problems or complaints. They have a quick response time and we don't worry. We knew they would be there when we needed them. They explained how to use the system when we moved in. They answered any questions I had.
Description of Work: They monitor my alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$31


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Homebuilders,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM