Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

ADT Security Services

Home Security Systems, Homebuilders, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Amenities

Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6153 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
14%
3
6%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 126-150 of 153 reviews

05/2006
5.0
home security systems
  + -1 more
I have been using their service for about four years now. I have only encountered a problem one time and that was with some faulty wires that were found inside of the main box. It was causing the alarm to activate when no one was home. They did send out some one a.s.a.p. to insert an entirely new box with new wires, and the problem went away. I have experienced no problems since then and remain a satisfied customer. I pay them monthly to continue my services.
Description of Work: ADT provides me with a security system for about four years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34

GABRIELLE G.
05/2006
5.0
home security systems
  + -1 more
I felt a lot safer with ADT. They actually called when there were a couple of false alarms. The workers who installed the system were very informative and polite when they installed the system. They were referred to my by a neighbor and I have recommended them to neighbors as well. I paid $100 quarterly payments.
Description of Work: They installed our monitoring system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

05/2006
5.0
home security systems
  + -1 more
ADT Security Systems was a great company; we have not had any kind of problems with the system or the people. We feel very safe with them watching over us. One of the very best things about them was their price. It was fantastic.
Description of Work: They monitor our home security alarm for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27

PETER M.
05/2006
5.0
home security systems
  + -1 more
ADT has been doing there job wonderfully. The system has never triggered accidentally or purposely. I have been quite satisfied. I feel much protected and I do not doubt for a minute that they would make me feel otherwise. I trust in them as a company and feel secure enough to say that they would not disappoint me. I pay them monthly to keep the service and I also think that is reasonable as well.
Description of Work: ADT has been providing me with a security system for several years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

05/2006
5.0
home security systems
  + -1 more
We bought the system from them and had them install it for us. I used them before at our last place. The guy who came out to do the installation was good. Having the system made me feel safer. Anytime I have had any questions or concerns they were always responsive and helpful. I will keep on using them.
Description of Work: He installed a new alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

P K.
05/2006
5.0
home security systems
  + -1 more
When I set this system off once, they were very fast at responding. They really explained how everything worked and what to do. I felt much safer and secure with this system in my home. I was very satisfied with them.
Description of Work: They installed a security system, smoke detectors, and carbon monoxide detector.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
The service we have received form ADT has been fantastic. After the installation, there has been more than one occasion that they have had to come over here for false alarms. It has never been their fault, and they displayed extraordinary patience when we have set it off. Their response time when this happens has been great. They are always polite and try to help us with ways to remind ourselves to enter the code correctly before entering our home.
Description of Work: ADT Security Systems installed and monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I have been using ADT since 1994 and I just love the service I receive. I plan on moving soon and believe me; ADT will travel right along with me. I have never, in almost ten years, experienced any kind of problems with ADT. They do provide yearly service checks to make sure everything is still functioning. I have never had the device go off, thank heavens. I know ADT would respond quickly if it would. I am comfortable with my safety and the monthly payments I make as well.
Description of Work: ADT provides me with a security keypad in each entry way of my home. They also provide me with an automatic motion detector on the outside of the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

RITA V.
05/2006
5.0
home security systems
  + -1 more
ADT is a great company with whom I feel very safe. I have no complaints with them at all and I am secure with using them. I have never had any reason to call them besides maybe a sticking number on the pad. I feel confident that they would be at my side in any case of an emergency. I plan to keep them around for a while because of the low pricing I pay each month. I feel they are reasonable and I will never find a company as fairly priced as ADT.
Description of Work: They provide my home with an alarming system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Maria C.
05/2006
5.0
home security systems
  + -1 more
The technician arrived two days after the first call and was very prompt. He had years of experience at this type of work and this was apparent by how quickly he finished. Even though we understood most of the workings of the system, he went through the mandatory description and helped us do the initial programming. We have not had any problems with the system.
Description of Work: ADT Security Service installed our home alarm system for us. This was all hard wiring, sensors, keypads, and central control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

05/2006
5.0
home security systems
  + -1 more
We haven't had any instances where the alarm went off for whatever reason. This was one of their systems, and they showed us how to run it very thoroughly. They have been very convenient to us in every manner. We liked the idea of such helpful people monitoring our system.
Description of Work: They monitor the alarm system on our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

05/2006
5.0
home security systems
  + -1 more
They were great. What I like most about them was that they had a wonderful customer service department. We had a problem once during a storm, and the system went down. They called and walked me through the process to get it back up. They responded very quickly anytime there was an alarm.
Description of Work: They installed and monitored our alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
We were satisfied with their service and the alarm definitely worked. We know because we accidentally set it off. They did a good installation and explained how the system works. Its easy to forget everything they said. They dont mind if you call with questions. Very helpful. It gives us peace of mind. The service tech knew what he was doing.
Description of Work: They installed and monitor our alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

05/2006
4.0
home security systems
  + -1 more
We activated the existing system that was in the house when we purchased it. They were very quick to activate the system when we called and did so at no charge. They were also very good at explaining the operation of the system, which operates through the phone lines. The system and service made us feel very comfortable and safe. I haven't had any problems with it.
Description of Work: They activated and monitor our existing system. We have a monthly service with them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40

05/2006
5.0
home security systems
  + -1 more
They were great. They have been doing a good job of monitoring my system. Anytime the alarm went off, the response was very quick to check on us to see if it was accidental or an emergency. They had a good customer service department. I have not had any complaints about them.
Description of Work: They monitor my alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$34

05/2006
4.0
home security systems
  + -1 more
When ADT installed our alarm system a little more than a year ago, they put a wire across the floor that sticks up. When we asked them to fix it, they said theyd charge $150 extra for that. We had one false alarm in the beginning because our dog set off the motion sensor. ADT left a message at home when that happened. They didnt call my cell phone because they said they didnt have the number.
Description of Work: ADT installed our alarm system and now monitors it.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

05/2006
5.0
home security systems
  + -1 more
The technician arrived on time, and finished the installation in about two and a half hours. He was very patient with us, because he had to explain the system a couple of times before we understood. He went through the code entry, and what to do in case of alarm. He also showed us how to tell the difference between a real alarm, and a false one. This has not happened yet though. The system has operated properly since installation.
Description of Work: ADT Security Systems installed an alarm system in our house. They had to wire the structure, as well as putting in the sensors, keypad, and a central control computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

05/2006
5.0
home security systems
  + -1 more
They are a pretty good company. What impressed me the most about them was how the service tech explained exactly how the system worked, where the sensors were and how to operate the system. They have a test function on the unit so you can check to make sure it's working. They are Johnny on the spot, I had a false alarm once and the cops were here before I could even turn it off.
Description of Work: They installed and monitor our alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I have not had any problems with these guys. They provided all of our security needs and made us feel a lot safer in our home. I have been using them for quite some time and they have been very friendly to us.
Description of Work: They provide monitoring for our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I ve been pretty pleased with their service. I d tell others they are good and they protect your family. They do a good job. Their response time is very quick, and the customer service is good. If you have a USSA system, they offer a reasonable monthly package. They are definitely worth using.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
4.0
home security systems
  + -1 more
I first thought paying $30.00 a month was a bit unreasonable after a $650.00 installation fee. After a few months of service with them, I came to see the money was worth every penny. I have triggered my alarm a few times since I have had the system, and ADT made it clear that my safety was a priority. The response time was in a matter of minutes. I am twice as happy with my services now because my husband and I recently split up, and he agreed to pay for my services. It can t get much better than that.
Description of Work: ADT installed a security system for me. They also installed a separate wireless system in case my phone line would go out, so I can still receive service.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$680

05/2006
5.0
home security systems
  + -1 more
They have been very accommodating to this point, although it hasnt been a long term commitment yet. They called to check and made sure our password worked properly. They answered all of our questions and explained everything to us very well. The system worked as it should have and we think they will be good to work with.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

SUSAN D.
05/2006
4.0
home security systems
  + -1 more
The original installation occurred about eight years ago and service has continued since then. I have set the alarm off at least once or twice in the past year, and they where able to respond very quickly. Other than that, I have had no reason to deal with them. When they come to do system checks, they are in and out in no time at all. I would say that everything has been okay. I pay them monthly to keep the service running.
Description of Work: ADT was hired to install an alarm system for me. They also provided periodic system checks once a year.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

05/2006
3.0
home security systems
  + -1 more
ADT Security Services monitored our home security system. The alarms kept going off for no apparent reason. We were not satisfied with their service. When we called to complain about the alarms going off, and they sent someone out to look at it. They told us the wires were messed up. They ended up rewiring it, but it went off even more after that. It was very frustrating so we had it disconnected.
Description of Work: They monitored our alarm services, until we recently had it disconnected.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$30

Elena C.
05/2006
5.0
home security systems
  + -1 more
ADT Security Systems was a good company to hire for my security needs. They did a good job installing the system and explaining how to operate it. We have had no problems with the systems or the company. They always respond quickly to any alarms as they call right away to check on us. They do bill us on a monthly basis.
Description of Work: They installed and they also monitor our system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Homebuilders,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM