Your Local York Dealer. Board of Contractors License, classification-HVAC, # 2705020995, issued by the State of Virginia. Insured up to $2 million. Additional address -
101 Old Newport Rd, Newport, VA 24128. Additional email - a1heating@pemtel.net.
Business highlights
35 years of trusted experience
Emergency Services Offered
Services we offer
Air conditioning, fireplace installations, equipment retrofit & replacement, furnaces, high-efficiency heat pumps, air handlers, dehumidifier, humidifiers, air cleaners, uv air purifiers, ventilators & evaporator coils.
They are professional. I highly recommend them to others.
Description of Work: There's been nothing wrong except for maintenance of air conditioner and furnaced.
Rating Category
Rating out of 5
Yes, I recommend this pro
$199
Martie S.
02/2023
5.0
heating & air conditioning/hvac
+ -1 more
They will come out if there's an emergency and when we have an issues, they coming out the next day. They will come out with an emergency and when we have an issues.
Description of Work: Maintenance of furnaced and air-conditioner.
Rating Category
Rating out of 5
Yes, I recommend this pro
$199
Martie S.
02/2023
5.0
heating & air conditioning/hvac
+ -1 more
They're just good and honest people.
Description of Work: They came for maintenance of furnaced.
Rating Category
Rating out of 5
Yes, I recommend this pro
$199
John F.
01/2019
5.0
heating & air conditioning/hvac
+ -1 more
Went well, very timely and replaced in a short time period.
Description of Work: Replaced furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura B.
12/2017
3.0
heating & air conditioning/hvac
+ -1 more
I have used them for years. Recently I had them visit my rental property to perform the semi annual service. Everything was fine but the tenant squatters “ purchased “ filters at my expense. The ESA has always been operated as a routine check of the HVAC with their reporting problems and recommending repairs, as needed. Not only didA-1 NOT check with me but they provided expensive filters to the Squatting tenants and charged them to me without my authorization. When I received the bill I immediately objected and explained that this was1 not part of our usual agreement and 2 that the filters are part of the tenants responsibilities. I insisted that they bill the tenants immediately. Instead they then transferred the charge to my home agreement (wth). I again called them and explained that they would need to bill the tenants Today I received a call from A-1 demanding that I pay for the unauthorized charge. I will pay and NEVER again use or recommend A-1. Clearly I cannot trust their service nor their willingness to actually honor the agreement. I am extremely glad that the tenants did not ask for an additional heat pump to be installed! I paid them $120 per heat pump per year for 2 service visits plus any parts that I had to purchase with my express approval. On more than one occasion I had to order parts personally and pay an additional fee for installation.
Description of Work: Extended Service Agreement
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
Stephen D.
10/2017
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Great! Tanner did the work. He was very efficient, answering all my questions as he worked. He was very knowledgeable, and his experience showed. I would definitely recommend this company for additional work in the future.
Description of Work: Replace a motor in one of my Mitsubishi heat pumps. The bearings in the old motor were whining.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Geoffrey B.
07/2017
5.0
heating & air conditioning/hvac, plumbing, energy audit
+ 1 more
From the initial consultations to the final walkthrough everything was performed in a first-class manner! The owner, Tim Kurstedt, took the lead on the project and was very thorough discussing options and equipment. He was very receptive to our ideas and concerns and he, as well as the entire staff, was very responsive to handle our questions. We were given detailed proposals to consider and thorough review of the scope of work to be performed including timelines. Our installers were very professional and courteous and were always punctual to the work site. They did a great job of letting us know where they were at on the project, what was coming next and what to expect while they performed the work. They maintained an impeccably clean work site and ensured that all areas of our property were maintained after their work. Post-installation inspections and review of work were performed to our satisfaction and we were given adequate training on the functionality of the equipment, preventative maintenance plans and assistance in the set-up of our thermostats and the monthly generator test. A-1 was very responsive to assist us with a few troubleshooting issues with our thermostats until they were set up to our complete satisfaction. Also, A-1 took care of all equipment registration and ensured that we had copies of registration and manuals and that we were aware of all of the administrative matters had been completed timely. I would highly recommend A-1 Heating & Cooling and can confidently attest that you can expect a first-class customer service experience, high quality equipment and professional and courteous installation and post-installation service. Thank you, A-1 Heating & Cooling! We love the comfort of our home!
Description of Work: A-1 Heating & Cooling performed an extensive overhaul and upgrade to our home's cooling and heating system by installing gas lines throughout the house, replacing old fiberboard duct with metal duct, replacing (2) 32-year old heat pumps with new (York) air conditioners, replacing old air handlers with new natural gas furnaces, replacing dehumidifier, installing humidifiers, UV lights, media filters and (4) ecobee thermostats. As well, A-1 installed (2) Rinnai tankless water heaters and a Generac 23 kw whole house generator and all associated electrical panels.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$56,200
Hollister H.
09/2016
3.0
heating & air conditioning/hvac
+ -1 more
A-1 workers are very courteous, punctual and seem expert at doing home installations. They finished installing the main HVAC system on the first day, and the mini-split system on the 2nd day. I was pleased with having comfortable levels of cooling in my house during this sweltering summer. I immediately gave them a check for the full amount. A month or so later, however, I started noticing a lot of dust in the mini-split filters, even though I also was running a separate HEPA air purifier near the unit's air intake. This concerned both me and A-1, so they sent over a technician at no charge to see if there could be a problem. The technician inserted some extra foam behind the mini-split filters, and gave detailed instructions on how to clean everything every week. I carefully followed the instructions, which involved using a special brush, spray-foam cleaner, and physically rinsing all the media. Even then, however, another month or so later the unit stopped working completely. Again a technician was sent to my home at no charge, and he completely disassembled the unit. There he found a lot of dust in places inaccessible to consumers. He even had to call for back-up assistance to finish the job. A day or so later I received a call from A-1, that in order for the mini-split to keep working, I'd have to have a special cleaning every other month -- at a cost of $120 --- for LIFE. I objected to that expense, which soon would amount to thousands of dollars, and which I'd not been warned about at all when mini-splits were being extolled by the sales guy. Now I'm hoping for help from Angie's List to help us arrive at a fair solution.
Description of Work: My home's main HVAC system, a heat pump, needed to be replaced. While I was getting estimates I also asked about how to cool my hobby room much more than the rest of the house. Since there are no windows in the hobby room, A-1 recommended I have a mini-split installed. Even tho' mini-splits run in the $1000's, with some trepidation I agreed to go ahead with both the main HVAC system as well as the mini-split system.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$8,900
Debbie M.
12/2015
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: They installed furnaces, air conditioning units, and they have done maintenance. I’ve been dealing with them for about 20 years. I’ve always had reliable service and they don’t take advantage of you. They try to work on your units before ever replacing them.
Rating Category
Rating out of 5
Yes, I recommend this pro
doug W.
11/2014
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Did a system check. I had contract to check HVAC system twice a year.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
A D.
05/2014
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: Installed new heat pump. Took some time to set up appointments and get quote. After decision was made to purchase new unit, installation went smoothly and new unit worked.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$7,000
Joseph S.
01/2014
4.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: Estimate for heat pump repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Darrel C.
10/2013
4.0
heating & air conditioning/hvac
+ -1 more
Excellent work done professionally. They honored their promises and agreements made upon installaton so repairs were well done and reasonable.
Description of Work: Repaired system, installed parts under warrenty
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Phyllis G.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
Checked ac coolant, furnace, humidifier, filters, ozone lamp as well as all other components. The serviceman arrived on time and performed the service efficiently.
Description of Work: bi- annual maintenance performed on the furnace & ac equipment they installed for us approx. 3yrs.ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Charles S.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
The company generally is on time, but if there is an issue of running late due to taking more time on the previous call you get a phone call from customer service advising you of the situation so you aren't left wondering. The service agents have always been friendly and efficent. I would also like to say that twice when there has been work done the company has been under the estimate. I would highly reccomend them.
Description of Work: I have a service contract with the company and have had for years. When you have the contract A-1 comes once in the fall and once in the spring to ensure the heating/cooling system is ready for summer/winter. They have a great customer service staff and call you to set the day and time for the service so you don't have to remember. The company also gives discounts on labor and other benefits for having the contract.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mary Grace T.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
I have a maintenance plan with them. They are exceptional, put you on a schedule, and call and remind you before any appointment. They take care of all of your needs.
Description of Work: I use their services for all of my heating and A/c needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SUSAN M.
12/2011
5.0
heating & air conditioning/hvac
+ -1 more
Obtained 3 bids; A1 was the lowest. Service was good.
Description of Work: Installed a replacement heat pump for upstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Andy B.
11/2011
1.0
heating & air conditioning/hvac
+ -1 more
This is over a period of almost four years. It was our first winter in the house. when using the old furnace we noted an odor of burning oil and called for service. A technician performed winter maintenance, the odor was still present. Called for service again, the next tech found leakage between the chamber, danger of CO (carbon monoxide) poisoning. The furnace was replaced. On the next service visit, the tech informed us the furnace didn't have enough air flow and was shutting down during cycles due to over temp conditions and was a fire hazard. The ductwork needed redesigned, we decided to add the Heat pump and duct to the upper floor as part of the service. This is the 1 year mark. After the installation was completed, in the spring, the AC worked fine. We had a few cool days and tried the heat. The heat pump ran 25 secs. and shut down due to a high pressure fault. On multiple occasions techs would remove refrigerant from the system to allow the heat to work, but causing the AC to flood the basement, at one point so badly it shorted out the systems blower motor causing its failure and a fire hazard. When called for AC service, refrigerant was added and the circle would start again(remove/add/remove/...). Other service was performed, exchange coils were replaced, refrigerant removed, system dried and cleaned, all to no improvement. This is the three year mark. I sent a registered letter to the owner,Tim Kurstedt, outlining this to him. He called and met with me to survey the system. He concluded the return duct didn't have enough flow and should have been enlarged further down its length to reach other return grates. Also an atmospheric damper should have been placed in the flue. He had been on site before, multiple times during the service and installations. Changes were made, during the damper installation, a hole was punched in the flue piping by accident or starting to drill in the wrong place. Responsibility was denied but it was to be fixed, hasn't happened yet. After the changes there was almost no air flow to the upper floor, more service was required. The system seems to operate now. It has taken almost 4 YEARS. They don't return my phone calls currently, though there has been no arguments or confrontations of any type. The owner is pleasant and seems sincere, but no amount of sincerity can overcome the incompetence we have dealt with for the duration of this ordeal. DO NOT DO ANY BUSINESS WITH THIS COMPANY.
Description of Work: Replaced a faulty oil furnace, installed a Heat/ AC heat pump system and added duct work to the second floor of a house.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$13,000
R K.
09/2011
5.0
heating & air conditioning/hvac, energy audit
+ 0 more
I worked with Tim personally on the site survey. He provided multiple quotes covering all the options, to step me up the efficiency (SEER and HSPF) scale. Ultimately the decision was budget based. Tim and his backoffice crew (led by Pam) helped get me inforamation on available rebates from manuf, state, and federal sources. He was not deterred by a written Request for Proposal (RFP) which was a combination of HUD requirments, Energy Assessment recommendations, and personal preferences/needs. He took everything into account when designing the system solution. Solid Project management process in place, and it shows thru the entire install. His install team (led by Dave) showed up when expected and worked their tails off, all day, each day. The install went a couple days over schedule, due to the extensive nature of the ripout. The new system is super tight, with all joints sealed. They even sent a tech the following week to balance the system and check operation, and make adjustments as needed. I've seen two other installs, and never seen this best practice actually used by other vendors. Fantastic! Looking forward to the follow up assessment. The goal was 10% leakage rate. The installers aimed for 2%. Tim and Co were able to work with the payment structure dictated by a HUD 203K loan, to their credit. All things considered, I will recommend A-1. They walk the talk of their motto and quot;Done right the 1st Time!and quot;. I've found that rare in SW Virginia. These guys are the real deal. As a project manager for DoD, I understand both due diligence and and quot;You get what you pay forand quot;. Price, Quality, and Time were right on point with my project. Customer Service (Service after the sale) is the icing on the cake!
Description of Work: Needed two HVAC systems installed in 30+ year old house with Original equipment still in place. High Efficiency (on a budget) Low Leakage rate Expandability
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,500
Wyly King J.
08/2011
4.0
heating & air conditioning/hvac
+ -1 more
I called around and was told this was about the best price. They were good and nice people who did the job. I will use them again in the future.
Description of Work: I used A-1 Heating & Cooling to replace my heat pump.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$4,000
Charles S.
04/2011
5.0
heating & air conditioning/hvac
+ -1 more
One time my final cost was lower than my estimate which is really rare. They're here when they say they're going to be----if for any reason they are late, they call ahead. I am very pleased with this company!
Description of Work: I have an annual contract with them to my heat pumps. . They've re-installed my old heat pump; they manufactured a condenser coil drip pan for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Craig B.
11/2010
5.0
heating & air conditioning/hvac
+ -1 more
Excellent quotation process, with clear explanation of what was going to be done, with several systems quoted. Installers were friendly and professional, and work was completed in an acceptable timeframe.
Description of Work: Installed two new heat pumps (upstairs and downstairs) in home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Randy S.
09/2010
5.0
heating & air conditioning/hvac
+ -1 more
They did a great job. Everything was great, except the price was a little higher than I wanted to pay. Everything else about the job went fine.
Description of Work: They repaired an air conditioning coil in my attic.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Jennings H.
10/2009
5.0
heating & air conditioning/hvac
+ -1 more
I've been very satisfied with them. Good at returning calls and coming out quickly.
Description of Work: General maintenance, upkeep
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul S.
10/2009
5.0
heating & air conditioning/hvac
+ -1 more
Everything went fine. Very good. They were on time. Generally they give me a time they're going to be here and they meet that.
Description of Work: General servicing. They cleaned and adjusted for the winter season.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Energy Efficiency Auditing,
Plumbing,
Metal Fabrication & Restoration,
Natural Gas Lines,
Gas Logs,
Fireplaces,
Chimney Caps
FAQ
A-1 Heating And Cooling is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
A-1 Heating And Cooling accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, A-1 Heating And Cooling offers free project estimates.
No, A-1 Heating And Cooling does not offer eco-friendly accreditations.
No, A-1 Heating And Cooling does not offer a senior discount.
Yes, A-1 Heating And Cooling offers emergency services.
No, A-1 Heating And Cooling does not offer warranties.
A-1 Heating And Cooling offers the following services: Air conditioning, fireplace installations, equipment retrofit & replacement, furnaces, high-efficiency heat pumps, air handlers, dehumidifier, humidifiers, air cleaners, uv air purifiers, ventilators & evaporator coils.