Wallen Garage Door Service

When we began our garage project, we knew that our existing doors needed work. We just happened to see a Wallen truck in our neighborhood, and called the number on the side of the truck. Within minutes, Julie scheduled Anthony to circle back to meet with us. Anthony explained in detail the pros and cons of many different options, and ultimately we determined our best option was to replace instead of repairing the existing doors. We really underestimated the amount of time it takes to plan and design doors that would fit the architecture of our home, and Julie provided ALL details that helped us make the decision on doors that would not only be aesthetically pleasing, but also the most energy efficient doors that would fit into our budget. Julie took the time to do many renderings of what the doors would look like on our house, also providing a 'Wallen's Choice', based on our needs and design decisions at no cost to us. Julie also indicated that there was no pressure to go with any of these and would strive to work with us, if we determined that Wallen was our company of choice. It was obvious that Wallen would be our company of choice, as they are very competitive with pricing and value. Once we made our decision (we chose Wallen's choice!), Julie provided all of the details of the installation, our decisions, warranty information, leaving nothing out. While we decided the traditional 'half down, half due at project completion', Wallen also has payment options that were offered. It took approximately three weeks for our doors to be made and once they were ready and QA'ed by Wallen, there was about a week lead time for the installation to be completed. Julie and Kim did an excellent job of communicating any pre-requisites that we needed to complete before the installation was to be completed. Additionally, a pre-installation checklist was emailed for us to work off of, and the office team was always there to answer any of our questions. We were provided an email communication indicating the date/day and time window of when the installation team would be onsite. Wesley and the installation team arrived exactly when they said they would -- between 0800 and 1200. Once onsite, the team reviewed everything that was to be completed, and actually asked us if we had questions. I think this is one of the few times that I've ever had an installer take the time to do a thorough walk-thru! The install team was very courteous and professional, and went above and beyond our expectations. They completed the removal of the old doors, being cautious not to scratch or scrape any of our newly painted walls, and again, explained where they were in the install process when asked. All of the team members knew their jobs and definitely worked as a team. We had one piece of new trim that had been damaged, which was promptly replaced and installed with no issues. When complete, Wesley explained maintenance recommendations, and had us 'test' the opening/closing of the doors, reviewing the completed project with us. Overall, from planning, design, ordering and installation, the Wallen Team (Wes, Julie, Anthony, Kim to name a few), exceeded our expectations, and I would highly recommend this awesome company. The best experience we've had with a service company!

I contacted Wallen to repair an off track garage door. The price seemed high, however, I have nothing to compare it too. However, the scheduler contacted me with a four hour timeframe. I contacted them and requested the technician at the early possible time. On the day of the appointment, they arrive at 8 o'clock (earliest time). The tech conducted an assessment of provided two quotes; one for required required repair, and one including recommend repairs (I choose required). After agreeing on the work, he quickly completed the work without issue.

Excellent work

Very Happy with their service.

Great. He's flexible and charged just like others.

Very well, He was very polite, on time explained everything he was going to do. And whet beyond that cleaned up everything and hauled away ,sweep out garage and gave good price

Great service, Great price , Fast install. Definitely recommend to anyone in need of a professional install at an economical price. My home got a much needed face-lift.

Our garage door opener need to be replaced. Wes from Wallen Garage Doors showed up on time and was a pleasure to work with. Quick service, very friendly and communicated well on what he was doing and went over the garage door opener unit when completed also programed my cars to open the door. I would highly recommend.

Wes was great! Professional and personable. He performed the work and meet my expectations, very pleased. Thanks again Wes.

Excellent prompt and professional . Wesley was awesome

Wallen services were very professional. The technician showed up on time and was obviously very knowledgeable and honest. He quickly identified the issues i was having and addressed them all swiftly, cleanly, and for a fair price. They will certainly get my business again.

I recently needed some work done to my garage door and my garage door motor. Being on a budget, I was skeptical of options presented to me by other professional companies.. LUCKILY I found Wallen Garage Doors! Wes showed up and assessed my door and gave me very clear options and was more than competitive with pricing, he is very affordable! I had my motor repaired and my garage wheels and spring system replaced. My door runs better now than when it was new and didn’t have to break the bank. Wes was very professional when he arrived, attentive and thorough. He came fully stocked with parts and was able to do all my repairs same day. 10/10 recommend Wes and Wallen Garage doors to anyone!

I had old barn doors that were starting to rot and knew I needed to get them replaced. Wes was very professional, knowledgeable, and was able to come up with a way to take out my old doors and fit a new, modern garage door. Being someone that works with my hands for a living, I'm a bit picky and I have to say he not only met my expectations, but exceeded them! It can be hard to find someone you trust who will do good quality work. I would definitely use this company again.

Went great :) I purchased my home with a manual roll up door. I wanted to upgrade to a power door. Wes with Wallen garage doors came over and gave me a better deal than anyone else. He was very informative on which style would be the quietest and smoothest. I trusted his opinion and it paid off. Wes installed my power door, programmed 2 door clickers and cleaned up after himself. He was very professional and got the job done quickly. I’ve had my new door for 4 months now and it’s been great. I would highly recommend this company for anything garage door related. Call Wes, you won’t be disappointed.

Wes did great with our requests, we upgraded our system to a super quiet belt drive along new torsion springs and rollers! Sounds better than when it was brand new. Thanks again Wesley!

10/10 service! Highly recommend. Very professional, super knowledgeable, honest and fair repair work. Don’t waste your time with the big companies when you have wallen doors in the area.

Wesley came out and did a fantastic job repairing my garage door. He was right on time and very professional. I will definitely recommend him to everyone I know! **Side note** If you happen to have a flat top grill, he is also a heck of a hibachi chef. I hired him to come back and cook for my family. The kids loved all the tricks he could do!

Outstanding service. Had a spring break on my garage. Wallen garage got back to me right away and even made it out the same day. Pricing was reasonable for todays climate and the job was done within an hour and half of arrival. I will be recommending their service to anyone I know who needs garage door repairs. If I could give more than 5 stars I would.