TruGreen

They do a great job! I would recommend them and use them, again.

They couldn't aerate the same year that we put the sod down. They did realize that there was a problem. They did apologize and they did give me back my money. Their prices are one of the best. They are not the best with communication.

There was no charge because they messed up three appointments so they said there's no charge on this one. That's why I gave them a B. being generous, I'll give them an A on quality.

We have an annual contract with Trugreen for trees and shrubs, for the entire yard. Tree and shrub serviceman came out to spray trees and shrubs and was upset that I was only charged $49 per treatment. I had no idea how much I was paying, until he told me. He refused to spray my backyard. My five lelands in the back are dropping leaves and turning brown, so I asked him to at least spray them. He got very angry, stormed off to his truck, kicked the passenger door shut, got in and slammed his door, and sped down the street to the other end of my lot. He then got out, grabbed his hose, and stormed into my back yard. Was so unprofessional and irrational. Also, did not leave an invoice in my door describing the services he performed, as they normally do. That same day 8/18, I called Trugreen to complain, was put in a queue, left my number. The next day 8/19, they did not return call, I called back and explained to clerk what had happened and asked for a manager to call me. She was very apologetic, said my problem was high priority, and assured me a manager would call me. Also told me serviceman had delleted my service call from the system, so she did not know who it was, but asked me for a description. On Friday, 8/21, I still had not heard from Trugreen. i called back, talked to another clerk, she pulled up my account, read my complaint, and was very apologetic. She told me it had high priority status and a manger should call me by 3. She said if not, I should call back. Really??? That evening, still no call. I emailed the corporate headquaters stating my problem. I have never received a call from anyone. On Monday, 8/24, I called and canceled my aeration service. Today 8/25, I called and cancelled the rest of my services. Asked for a refund since I had prepaid for the year. Meantime, my cypress and lelands are full of spider mites and two ornamental trees have scale, even thiough i have paid Trugreen to treat my trees all year. Lawn service was fine, Very disappointed.

This is a hard review to write because if I was reviewing the old Tru Green that allowed the local offices to take care of their customers I would without hesitation give all A's, but now customer service is an F for sure and it is no fault of the local employees. Up until Tru Green became less local, more corporate and went to a call center model, not a local office based model we had a beautiful lawn. It used to be if there was an issue with our lawn we would call Newport News, talk to a friendly person and they would send someone out within a few days, now we have a to contact a call center on the other side of the country and hope they get the message right, which they have yet to do. If I had the ability to talk to the local office I have know doubt they would have had someone out right away spraying the fungicide our lawn needs, instead I have a half dead lawn due to brown patch. Before, we always had it sprayed as a preventative measure for brown patch and somehow they have managed to remove that service from our current account. It has been 2 weeks of trying to get someone out to spray as we watch our lawn slowly die. Most people don't like to waste their time having to call multiple times to have a simple service set up. The call center operators have a script they read from for everything ("I understand your frustration", I apologize for your inconvenience",etc...), they know nothing about your local lawn and seem to assume you don't either. It used to be one of the best run companies we used, from the office staff to the people who came out to treat the yard were friendly, professional, punctual and knowledgable, now they no longer allow you to talk to a person locally. They convinced us to give them a second chance several months ago and nothing has changed, so we are now moving on to a truly local company that knows our local lawn and who we can call directly. True Green needs to recognize how good the local office is and let them do their job, which is take care of their local customers!!! Can't imagine there aren't other customers feeling the same way and canceling their service also.

They came out on time and were very responsive but their price wasn't as competitive and I believe they could do better. I would use them again.

Large bare patches in the yard. One large tree dead. I signed up for one full year of service and they tried to bill me again in March for renewal when it shouldn't have been until July. Additionally - I cancelled the tree and shrub service when I needed to save some money (the tree was already dead by this time) and they constantly harass me about it. I finally had to get nasty with them about not calling me any longer for the service.

This was my fourth application at $49 each, which i had prepaid, and i should have quit the first time when i had cautioned the service "specialist" to not spray my goldenrod because butterflies and bees feed off the blossoms. He pointed to my broccoli and asked if that was it. I watched him miss large patches especially in corners. I had tree and shrub fertilization which i cancelled after the first application only to get another phone call saying they would be there again. Customer service is unskilled. I called to cancel my service and get a refund. There were long, long pauses between my request and a response. Finally i asked, are you there? You sound like your falling asleep? She said she was looking something up. I again requested a refund and asked when could i expect it, and she said, a week i think; maybe 15 days or workdays. The company is environmentally wasteful, leaving oversize advertising on my doorknob and a plastic holder with more advertising in my front yard each time they come by. Plus, i cannot get rid of them. After filling out their survey and explaining over the phone why I quit, i've gotten 5-6 phone calls asking me why.

Actual coverage was 2/3 of the lawn and most of the year I had weeds in the coverd part most of the time and in the part they didn't do was lots of weeds. I called a couple of times and was told it would be corrected but it never was. I canceled the renewal.

There's a serious management problem with this company. I prepaid for a complete package of lawn treatment in October and imagine my surprise when someone from TruGreen called a few weeks later to sell me lime an additional treatment for $30. The caller was very evasive when i told him i was prepaid and he kept interrupting me with his sales pitch about how important lime treatment was. I refused the treatment but called customer service and was told that was part of the prepay. The day before Thanksgiving i got an automated phone call saying there would be a TruGreen service Friday. No show; no explanation. I called the main office in TN and was told that my treatments were done for 2014. I called the local office in NN, and yes, i do have a lime treatment scheduled for this year. It's too early to say if my lawn will look healthy in the Spring, but so far, this company is taking up way too much of my time.

Recommend NOT using them. They did not come when initially scheduled. Phone number went to random call centers in multiple states. Could never talk to our service rep. Only interest in us was when told them to cancel the service.

Service was good, tech was knowledgeable, results visible after a few days. Weeds are dying. That's what I really wanted to see. The tech promised a follow up visit but have not heard or seen this yet. I believe they follow a program, a good program but have a hard time providing personal service for specific jobs or issues. I will update once I get the follow up service completed.

The provider did a good job but the national office was horrible. We read all the complaints about TruGreen billing continuing to bill even after requests to stop service. We decided to be smart about it and pay in advance for one year. Approximately one year later we started getting phone calls at 8pm saying we owed a balance and would we like to make a payment. We explained we never authorized an additional service beyond one year but the person on the phone (who sounded like a collection agency) simply said we owed. I've NEVER been late on a bill and NEVER been turned over to a collection agency so after several phone calls repeatedly telling us we owed money my wife called during business hours and was transferred multiple times until she found someone who could look us up in their system. Turns out we still had 3 months left on the initial one year payment. This was infuriating to us. We were made to feel like we were defaulting on a payment when in fact that was not the case. The worst part of it is the local guy doing the work is the one who suffered when we asked for the remaining three months be refunded. We would have continued the service and paid in advance had the national billing office not acted so unprofessional.

Tru Green has been great. They never missed any application, always call and schedule you to let you know you don't have to be there but they call and let you know when they are going to be there. They leave you information if they noticed something about the trees, because I have our trees and lawn done so they noticed that something's growing or trees not looking to help you or something. They give you notification that you need to notice this from the last time. I would use them again in the future.

Did a very good job and left helpful hints for me.

I've been a TruGreen customer for approx. 10 years. I was happy with their service in the beginning. Within the last 3 to 4 years, they have not responded to my requests for lawn inspection of trouble areas and have stopped applying lime during aeration and overseeding, even though they have always done it in the past. A soil analysis, by them, clearly showed that my soil requires substantial feedings of lime to stay green.Corporate customer service (Ken) stated several times that someone would contact me , but no one ever did. It appears that TruGreen has too many customers and no time to follow up with complaints.

I paid for one year of service up front by credit card. I was told that treatment would be done on a certain date, that date came and went and no one showed up to provide service. After TWO calls someone finally came out and treated my lawn. The following week I called because my lawn turned brown. I was told someone would come out an take a look at the lawn...after several calls and almost one month later someone showed up and re-treated the lawn. I was told I would not be charged for that treatment since it was a re-treatment. Well, I was charged for the treatment! After several calls and promises to credit my account I gave up and considered it a lost cause. I was issued a refund for the balance on my account but never refunded for the and quot;re-treatment!and quot; Tru-Green is truly disappointing and I would never recommend!

When they took over from the local pest service it was seamless. They send a note or call ahead of time to notify us of the date of service. The technician knocks to let us know he's there and then proceeds to spray the outside perimeter. The techs are always professional, curteous, and ask if there are any issues. The one or two times I needed interior spraying because of summer ants, the tech wore booties and looked for the source in addition to treating the problem. He pointed out a gap in the siding that had moisture. Water and a means of entry for food. We also had carpenter bees in the siding of our porch. He sprayed the holes and plugged them. We'll see if they come back. The only issue I have ever had with TruGreen (as with so many other companies) is the time 'window' for appointments. and quot;Between 8am and 3pmand quot; keeps me stuck at home all day. Otherwise they are great.

Honestly the worst experience I have encountered with a local business in Virginia Beach. After pre-paying for a three month lawn treatment (approx $150) I was scheduled my first treatment where TruGreen techs were a no-show and no courtesy call as to why the no-show. I waited a week and after no reponse from TruGreen I called and was told my treatment got mixed in the wrong route and thats why they dropped the ball. Almost more than a week past when they finally showed up for my first treatment. The following month (Nov 12) I received a canned message telling me they would be out Friday for my second treatment. Once again no-show and no courtesy call as to why. I waited once again apporx a week and no callback so I contacted them once again. After speaking with the individual on the weekend they confirmed they were indeed a no-show and it was because of a software upgrade caused the confusion. Yet again a new excuse. I was told they could not give me date on the next week they would come out to call back on Monday. I proceeded to call on Monday to explain my frustration of my experience to this point and I was assured (supposedly by a field supervisor) they would be out to my property on Tuesday most assuredly. I paid a crew to rake my lawn to insure a good application on Tuesday but once again low and behold they were a no-show and no call. I once again called on Wednesday morning to advise I was really fed up albeit I was very nice and professional conveying what had transpired. I was insured by the customer service they would most definatley be out today (Wed) and the woman would call me back. Once again NO callback and NO show from this abysmal lawn service. I promptly called at 5pm which now dark outside and asked for a full refund which they were apologetic once again, but I paid for a good lawn service not fumbling remorseful empty words. SUPER FRUSTRATING EXPERIENCE! Obvisouly this company must be understaffed - overbooked and severely mismanaged.

We had a pest control company for years and then they sold out to TruGreen. So we were turned over to TruGreen for pest control. For the 4 months or so that we've had them, they have been courteous and responsive when we call them. We have to call an 800 number for service. However, they have put bug repellant granules all over my child's playhouse and slide. Of course, then I did not want him to play on it since it was covered in chemicals. We had ants trying to take over our mailbox as their nest. We called them and they came out within 48 hours to put down granules and that was successful. They told us that the ants were coming from our trees and shrubs. They offered for us to pay additional to have our trees and shrubs treated. I declined. I expect that a pest control company should be able to control the pests in our home without me paying additional to treat my yard. Now we have an ant problem in our kitchen. They treated the exterior 6 days ago and it's just getting worse. When I canceled their service, they were very courteous and canceled my service promptly.

We were really happy with them. We will not be using their service any longer, only because we are moving very soon.

This year my lawn looks GREAT, no weeds, no pest insects, I have new neighbors on both sides of me and they both want to know how I got my lawn looking so great.

It is going quite well. We used to have a lawn full of weeds, but we now have a green carpet thanks to TruGreen.

They are iffy at best. We have had a contract with them for 2 years. They have not been consistent in showing up. We have a gated yard, with a dog, and we ask them to call before they come. They would call and make an appointment, and then not show up. They would then show up about a week later. The lawn is okay. For what I pay, I would expect a very beautiful lawn, and it's not. They have a lack of customer service. They always have an excuse for the issues, or things they didn't do. They don't stand up and take ownership. I will not be renewing the contract.

The service is great. They are prompt and it works. However, they have issues with their billing. Billing previously was sent around three or four times a month. Now they have you pay for the service by credit card that is direct billing of the time of service. They don't require you to be at home at the time of service. They are the only provider that offers this service my area. I might consider switching providers if someone else becomes available in the area I live in. I am not overly satisfied with their services but they seem to be improving their billing system.