T & S APPLIANCE

Terrible people. Terrible service. Terrible company. I could write a book. The deceit is impeccable. Smh Never ever again. Needless to say I've been patient since day one. Second washer in like six months because neither works, now they have to give me my money and they are being VERY NASTY and have been lying to Mr this whole time about my extended warranty. Now oh yeah we're not doing that? Like I said even now that I am upset in Jesus name I still remain calm and bless them according to the Word of God I choose to forgive them and release them to Christ in whom vengeance belongs Amen. Y'all save your time and go somewhere else. This isn't even it all smh I just don't feel like it even going through it. Run.

Te replacement switch was burning hotter and Steve came out again to check it out. They did not charge for the second visit. My only concern was they dealt only with cash. No checks or credit cards. I may not use them again because of this cash requirement.

On November 18, 2013, the technician (Steve) from Tand S Appliance came to my house to address/repair problems I was having with my refrigerator as well as my washing machine. My washing machine was making intermittent and abnormal noises and was not getting the water spun out of the clothes like it should. He informed me the belt was worn and he replaced it. That seemed to fix it initially, but soon thereafter a different noise would intermittently occur and it did not seem to be spinning enough water out of the clothes. I made the assumption that the belt was not the problem after all and that he had been unable to diagnose what the real issue was. I was not interested in calling them back out here and paying a trip charge to have him come if it was not going to be able to be fixed. My thinking was that if it were something besides the belt, he would have known so and addressed it. I eventually became motivated enough by the frustration of my clothes taking double the time to dry than they should because of being so damp coming from the washer that we bought a new machine. When the old machine was removed, it was discovered that the belt tensioner on the right had not been tightened. This means the belt was not tight enough and therefore was not spinning the water from the clothes like it should. Also, it was discovered that the housing on the transmission pulley was gone. We believe that was the intermittent noise we heard, that it was the plastic piece spinning against the tray that the washer sat in as it had rubbed grooves into the tray. I then realized that Steve had been negligent in tightening down the belt tensioner which left me with a machine that was not repaired properly. On May 15, 2014, I visited Tand S Appliance and spoke with the owner. I explained all of this to her. She informed me that I should have called them in November to come back out. Since I had waited 6 months, there was nothing that could be done about it. I was requesting that someone come out and tighten the belt tensioner and finish what had not been properly done at the outset. She again reiterated that I should have called for them to come back out in November and that because it was 6 months later, there was nothing she could do about it. I am disappointed that they (Steve) did not properly complete the job to begin with. I am also disappointed that this business believes “there is nothing I can do about it.” I will not be using their services again.

I already let you know T and S is excellent, professional and time sensitive. Thank you. GW

They were able to tell what the problem was from my descripition over the phone and brought the correct part out with them. They also offered the option of bringing the machine in to the shop to avoid paying for the service call. The estimate price they provided over the phone was exactly the same as the final price. I would definitely use them again!

Honest and reliable. Informed us of the cheapest solution, then carried it out exactly as discussed.

Overall, I am extremely pleased and highly recommend T and S Applicances if you need to purchase a used appliance. All of the people I interacted with at the company, particularly Tonia and Jessica, made every effort to insure we would be pleased with our purchase. They are very strongly customer service oriented and a total pleasure to deal with. Thank you again.

They were so honest with me. When I spoke to them over the phone, they wanted to know what the issue was so wouldn't have to charge me for an unneeded service call. Tonya was a pleasure to work with and an absolute delight. She explained everything to me very clearly. I could understand everything that she stated. She is the master technician for the company. It was a joy to see a female that was the technician. I was so pleased that I will be using them for any appliance needs in the future.