Grout Works of Hampton Roads, LLC

Very professional and on time reasonable price. I am concerned as I am not the professional. The work was completed when I went to look it over the spots that were cracked and the reason I called this person to assist me with were still showing some cracks and missing grout spots. He was kind enough to go over the 5 spots I pointed out and the 2 areas were cracked but this is where my concern starts. When I am told the work is done and I look it over and see that it is not done completely, I worry about what I am missing as this should have been seen from the beginning. Maybe I am worrying to much but that gives me a very uneasy feeling. Once time passes and I use the shower a few times with no issue I will update my rating but as of now only time will tell. Nice people just left me wondering if it was all done correctly and to last.

Very good work. Installer was very pleasant.

Very prompt, polite, professional, communicated well, excellent service and very smooth & quick process from beginning to end. Made my master bath shower floor look brand new. Very pleased with the results.

Prompt, courteous, job well done

Super job updating our bathrooms. Very appreciative of their professionalism. Thanks so much for your help!

Very good customer service

Did not fix my problem for long!

Show up on time. did what I asked. work was great.

None

Quick response, great communication, and reasonable! We needed grout repaired and cleaned. Shower floor looks brand new!

Very professional and did great work

Excellent work!

They didn?t clean my grout, they put some white covering over my grout that came off weeks later.

Timely

They were punctual and came back the next day to address a problem I had and resolved it

They were very kind and polite and did great work.

Small job but well done.

The Grout works team was very professional and courteous and completed the job in a very timely fashion with outstanding results. The work they did in my bathroom is just beautiful. I will not hesitate to use them again. They do GREAT WORK.

Great team, both of the team completed the grout repair/coloring in a professional and timely manner. Will hire them again.

Superb!

Project went well. involved bathroom caulk/grout work. completed in a very reasonable amount of time at a reasonable price.

It was quick and appreciated

My husband and I moved into a house where the people who did our master bathroom shower (tile on both shower wall and floor) did an awful job. Once my husband and I started taking showers, the grout started to come up. We found "Grout Works" here on Home Advisors where they have a 4.6 review rating. So we thought we were getting professionals who actually knew what they were doing. We called Grout Works and had them come out to take a look at our shower a couple of weeks before Thanksgiving 2018. We liked their estimate and with a 4.6 review rating we thought we'd finally be able to use our shower again. We were told we had to wait until after Thanksgiving, because they didn't have the right grout and color for our shower and had to order it. Although, we hadn't used the shower for a week and a half (we were using the hall bathroom shower), two or three more weeks wouldn't be a problem, because we wanted it done right. A week after Thanksgiving, they came to fix the shower (a man and woman) and instructed us not to use it for 24 hours. My husband and I waited 48 hours to ensure the grout was set and dry. Two weeks later, not even a month in, my husband and I noticed the shower floor was "squishy" and every time we stepped on the middle tile water would ooze out. We didn't even have that problem BEFORE they did the work. We called "Grout Works" and they came out to recheck the work. We were informed that they would NOT be able to fix the problem and suggested we give the contractor they work with a call to fix it, then they would come back out to grout. Really? At that same time my husband was informed that "Grout Work" had this same problem previously with another client, and they ended up having to give them back their money, because they weren't able to fix the issue. Hearing that, and since we had a warranty we requested our money back. We were told we needed to look at the warranty that stated if the floor was wet the warranty wouldn't be honored. Hmm, first off, we hadn't used our shower in almost 4 weeks. We even put a heater in the shower for a few days, the first week we discovered we were going to need someone to come out. Second, if there was water under the tile when the "professionals" did the work, why wouldn't they tell us they wouldn't be able to complete the job? After a couple of calls, we were offered a portion of our money back, but the owner told us: I'm being generous doing that. We were left with the same problem and a few dollars lighter. Worst company we ever worked with!