H had to build my wall out 3/4 to 1” to fort countertop, all seems were bad, w/o our knowledge crewed my refrigerator panel to adjacent cabinet to close a 1/4 gap in back that narrowed to front(which caused the panel to shift and wouldn’t allow the fridge to slide back in), sink is slightly crooked and doesn’t have same reveal all the way around. Stated he would give money back if not happy, but was told to take him to court. Blames the mismeasurement on fact that we took the upper backsplash and drywall down above counter, which bottom row of backsplash was removed when he measured. He also stated that one of the slabs that we paid for cracked and broke during fabrication.
Description of Work: Quartz countertop
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$5,800
Ellis S.
04/2019
5.0
marble & granite
+ -1 more
Most companies were reluctant to do the work. But Ken Lago, of Granite Countertop Experts, agreed to take it on. He's an "old school" Danish craftsman and replaced both sinks without having to remove countertop. He also installed wooden supports on either side of both sinks to ensure they were properly supported (whereas previous installer had only sealed the sinks against the underside of the granite with glue). He did a wonderful job, taking 2 hrs and was meticulous in his work. It was well worth the very modest $450 charge to have such quality work done on our house. I'd hire him again without reservation.
Description of Work: I have a granite countertop with 2 sinks in the main bedroom bath area. One sink cracked clean through, so I wanted to hire someone to remove and replace both sinks, just in case the second sink had developed any defects.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy H.
06/2017
5.0
countertops, marble & granite
+ 0 more
He did a wonderful job. He came when he said he would, was prompt, did the entire job of tearing off old and installing new in one day. The workmanship looks perfect and I'm delighted with the job he did.
Description of Work: Ken Lago replaced my countertop and backsplash with quartz countertop and subway tile on the backsplash.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Walter S.
04/2016
5.0
countertops, marble & granite
+ 0 more
unknown
Description of Work: They repaired a section of granite that had come dislodged, sealed the countertops, and caulked all of the seams. Decent price, high quality work, provided good advice....
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Caryl J.
03/2014
5.0
marble & granite
+ -1 more
Excellent service. Owners were extremely helpful to assist us to make our selection. The results are outstanding. We have received numerous compliments on the stone selection and the overall design concept. We have recommended them to both friends and family.
Description of Work: fabricate and install custom granite countertops and fireplace surround
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Service Categories
Marble and Granite,
Countertops and Backsplashes,
Hardware & Home Improvement Stores,
Kitchen and Bath Remodeling,
Fireplaces
FAQ
GRANITE COUNTERTOP EXPERTS LLC is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 AM
Thursday: 7:30 AM - 5:30 AM
Friday: 7:30 AM - 5:30 AM
Saturday: 8:00 AM - 5:00 PM
GRANITE COUNTERTOP EXPERTS LLC accepts the following forms of payment: Check